Customer Success

Contributes to smaller projects under detailed guidance.

Contributes to projects under general guidance. Skills are relatively developed with room for growth.

Owns specific projects and requires minimal guidance. Skills are fully developed.

Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise.

A very experienced team member who leads large, high-priority projects that impact company-level goals.

An authority in their field who defines and drives initiatives with long-term strategic impact.

Directly supervises a team of individual contributors and is accountable for their results.

Experienced people manager responsible for setting objectives, observing budgets, and tracking results.

Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results.

Manages senior leaders in various groups. Responsible for a business function.