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Customer Success

M5 - Director

The median salary range for Customer Success (M5) roles disclosed in public job postings is $154k - $205k as of Jul 2026, based on 1,052 job postings from 298 companies.

Salary Range

Low

$153,500

14%

Mid

$179,250

14%

High

$205,000

Level Comparison

Level	Sample Size		Low	Mid	High
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance.	Very Large 196 Data Points		$65,000	$71,162	$77,325
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth.	Very Large 597 Data Points		$75,000	$85,000	$95,000
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed.	Very Large 1,020 Data Points		$94,000	$108,838	$123,675
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise.	Very Large 751 Data Points		$115,000	$132,500	$150,000
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals.	Medium 38 Data Points		$145,700	$166,450	$187,200
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact.	Large 75 Data Points		$135,000	$164,900	$194,800
M3 Manager Directly supervises a team of individual contributors and is accountable for their results.	Very Large 642 Data Points		$101,250	$116,875	$132,500
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results.	Very Large 238 Data Points		$134,000	$154,500	$175,000
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results.	Very Large 296 Data Points		$153,500	$179,250	$205,000
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function.	Large 74 Data Points		$190,000	$225,250	$260,500