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Customer Success

M5 - Director

The median salary range for Customer Success (M5) roles disclosed in public job postings is $154k - $205k as of Aug 2026, based on 1,134 job postings from 308 companies.

Salary Range

Low

$154,000

14%

Mid

$179,500

14%

High

$205,000

Level Comparison

Level	Sample Size		Low	Mid	High
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance.	Very Large 206 Data Points		$62,860	$69,582	$76,304
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth.	Very Large 630 Data Points		$74,000	$84,500	$95,000
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed.	Very Large 1,060 Data Points		$94,700	$108,850	$123,000
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise.	Very Large 791 Data Points		$115,190	$132,595	$150,000
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals.	Medium 41 Data Points		$145,000	$162,200	$179,400
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact.	Large 84 Data Points		$135,000	$164,825	$194,650
M3 Manager Directly supervises a team of individual contributors and is accountable for their results.	Very Large 693 Data Points		$102,400	$117,700	$133,000
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results.	Very Large 257 Data Points		$134,000	$154,500	$175,000
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results.	Very Large 311 Data Points		$154,000	$179,500	$205,000
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function.	Large 80 Data Points		$191,500	$227,792	$264,084