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Customer Success
M5 - Director
The median salary range for Customer Success (M5) roles disclosed in public job postings is $155k - $205k as of Jul 2026, based on 1,058 job postings from 300 companies.
Salary Range
Low
$155,000
14%
Mid
$180,000
14%
High
$205,000
Data Points
Sort By
Director, Customer Success & Delivery
Tampa
·10-15 Years Experience
·Last Posted: Apr 2026
$121k - $205k
$120,948 - $205,026
Director, Customer Success & Delivery
Tampa
·10-15 Years Experience
·Last Posted: May 2026
$121k - $205k
$120,948 - $205,026
Director of Scaled Customer Success | Housing
New York City
·3+ Years Experience
·Last Posted: Jun 2026
$170k - $210k
$170,000 - $210,000
Director of Customer Success
New York City
·3+ Years Experience
·Last Posted: Feb 2026
$150k - $200k
$150,000 - $200,000
Director, Customer Success
Austin
·7+ Years Experience
·Last Posted: Apr 2026
$145k - $205k
$145,000 - $205,000
Director, Client Solutions
Washington
·5+ Years Experience
·Last Posted: Apr 2026
$145k - $205k
$145,000 - $205,000
Americas Lead, Partner Success Manager - 11653
Remote
$208k - $291k
$208,000 - $290,667
Director, Customer Intelligence - 11568
Texas
$152k - $213k
$152,000 - $213,333
Director, Customer Intelligence - 11568
United States
$152k - $213k
$152,000 - $213,333
Director, Customer Value Management - 11450
Austin
·10+ Years Experience
$178k - $202k
$178,000 - $202,000
Director, Customer Value Management - 11450
United States
·10+ Years Experience
$178k - $202k
$178,000 - $202,000
Customer Value Director, Supply Chain Design & Planning - 11499
Remote
·10+ Years Experience
·Last Posted: Jun 2026
$155k - $175k
$155,000 - $175,000
Customer Success Director - 11417
Canada
·10+ Years Experience
·Last Posted: Jul 2026
$150k - $170k
$150,000 - $170,000
Customer Value Director - 11323
Federal Republic of Germany
·Last Posted: Jul 2026
$118k - $133k
$118,290 - $133,455
Director of Success
North Carolina
·3-5 Years Experience
$200k
$200,000
Director of Success
United States
·3-5 Years Experience
$200k
$200,000
Director of Success
United States
·3-5 Years Experience
$200k
$200,000
Director of Success
New York
·3-5 Years Experience
$200k
$200,000
Director of Success
United States
·3-5 Years Experience
$200k
$200,000
Director of Success
Colorado
·3-5 Years Experience
$200k
$200,000
Director of Success
United States
·3-5 Years Experience
$200k
$200,000
Director of Success
Florida
·3-5 Years Experience
$200k
$200,000
Director of Success
Georgia
·3-5 Years Experience
$200k
$200,000
Director of Success
United States
·3-5 Years Experience
$200k
$200,000
Director of Success
Georgia
·3-5 Years Experience
$200k
$200,000
Director of Success
United States
·3-5 Years Experience
$200k
$200,000
Director of Success
South Carolina
·3-5 Years Experience
$200k
$200,000
Director of Success
United States
·3-5 Years Experience
$200k
$200,000
Director of Success
Texas
·3-5 Years Experience
$200k
$200,000
Director of Success
Utah
·3-5 Years Experience
$200k
$200,000
Director of Success
United States
·3-5 Years Experience
$200k
$200,000
Director, Client Success
United States
·12+ Years Experience
·Last Posted: Mar 2026
$180k - $200k
$180,000 - $200,000
Director of Customer Success
New York City
·7+ Years Experience
·Last Posted: Apr 2026
$180k - $200k
$180,000 - $200,000
Director, Customer Success Operations
United States
·8-10 Years Experience
·Last Posted: Apr 2026
$170k - $200k
$170,000 - $200,000
Director, Customer Success Operations
United States
·8-10 Years Experience
·Last Posted: Apr 2026
$170k - $200k
$170,000 - $200,000
Director of Customer Success (USA)
Remote
·8+ Years Experience
·Last Posted: Jun 2026
$170k - $200k
$170,000 - $200,000
Director, Professional Services
United States
·7+ Years Experience
·Last Posted: Jul 2026
$177k - $196k
$177,405 - $196,493
Director, Professional Services
Remote
·7+ Years Experience
·Last Posted: Jul 2026
$177k - $196k
$177,405 - $196,493
Director, Customer Success
Remote
·Last Posted: May 2026
$156k - $195k
$156,240 - $195,300
Director, Customer Success
Remote
·Last Posted: May 2026
$156k - $195k
$156,240 - $195,300
Director of Lifecycle
New York City
·10+ Years Experience
·Last Posted: May 2026
$170k - $190k
$170,000 - $190,000
Director, Customer Success Operations
Remote
·7+ Years Experience
·Last Posted: May 2026
$160k - $190k
$160,000 - $190,000
Associate Director, Client Success Public Sector
Remote
·7+ Years Experience
·Last Posted: Jun 2026
$160k - $190k
$160,000 - $190,000
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 196 Data Points | $65,000 | $71,162 | $77,325 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 598 Data Points | $75,000 | $85,000 | $95,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Very Large 1,025 Data Points | $94,700 | $109,510 | $124,321 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Very Large 757 Data Points | $115,095 | $132,548 | $150,000 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Medium 38 Data Points | $145,700 | $166,450 | $187,200 | |
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact. | Large 77 Data Points | $135,000 | $164,575 | $194,150 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Very Large 647 Data Points | $103,360 | $118,930 | $134,500 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Very Large 238 Data Points | $134,000 | $154,500 | $175,000 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Very Large 298 Data Points | $155,000 | $180,000 | $205,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Large 75 Data Points | $190,000 | $225,250 | $260,500 |