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Customer Success
M5 - Director
The median salary range for Customer Success (M5) roles disclosed in public job postings is $155k - $205k as of Aug 2026, based on 1,063 job postings from 300 companies.
Salary Range
Low
$155,000
14%
Mid
$180,000
14%
High
$205,000
Data Points
Sort By
Director of Customer Success
United States
·Last Posted: Aug 2026
$188k - $295k
$187,810 - $295,130
Head of Integrated Product Support, Launched Effects
United States
·10+ Years Experience
$219k - $290k
$219,000 - $290,000
Head of Integrated Product Support, Launched Effects
Georgia
·10+ Years Experience
$219k - $290k
$219,000 - $290,000
Head of Integrated Product Support, Launched Effects
Atlanta
·10+ Years Experience
$219k - $290k
$219,000 - $290,000
Head of Product Adoption Solution Specialists
New York City
·10+ Years Experience
·Last Posted: Apr 2026
$185k - $289k
$185,000 - $289,000
Delivery Executive IV, Professional Services, Google Cloud
Los Angeles
·20+ Years Experience
·Last Posted: Jun 2026
$211k - $294k
$211,000 - $294,000
Delivery Executive IV, Professional Services, Google Cloud
San Francisco
·20+ Years Experience
·Last Posted: Jun 2026
$211k - $294k
$211,000 - $294,000
Delivery Executive IV, Professional Services, Google Cloud
Sunnyvale
·20+ Years Experience
·Last Posted: Jun 2026
$211k - $294k
$211,000 - $294,000
Delivery Executive IV, Professional Services, Google Cloud
Seattle
·20+ Years Experience
·Last Posted: Jun 2026
$211k - $294k
$211,000 - $294,000
Delivery Executive IV, Professional Services, Google Cloud
United States
·20+ Years Experience
·Last Posted: Jun 2026
$211k - $294k
$211,000 - $294,000
Delivery Executive, Google Cloud Consulting
Atlanta
·10+ Years Experience
·Last Posted: Feb 2026
$204k - $287k
$204,000 - $287,000
Delivery Executive, Google Cloud Consulting
Austin
·10+ Years Experience
·Last Posted: Feb 2026
$204k - $287k
$204,000 - $287,000
Delivery Executive, Google Cloud Consulting
Chicago
·10+ Years Experience
·Last Posted: Feb 2026
$204k - $287k
$204,000 - $287,000
Delivery Executive, Google Cloud Consulting
United States
·10+ Years Experience
·Last Posted: Feb 2026
$204k - $287k
$204,000 - $287,000
Delivery Executive, Google Cloud
United States
·7+ Years Experience
$164k - $239k
$164,000 - $239,000
Delivery Executive, Google Cloud
Atlanta
·7+ Years Experience
$164k - $239k
$164,000 - $239,000
Delivery Executive, Google Cloud
Austin
·7+ Years Experience
$164k - $239k
$164,000 - $239,000
Delivery Executive, Google Cloud
Chicago
·7+ Years Experience
$164k - $239k
$164,000 - $239,000
Director, gTech Ads Service Delivery Manager
Hyderabad
·15+ Years Experience
N/A
N/A
Director, gTech Ads Service Delivery Manager
Republic of India
·15+ Years Experience
N/A
N/A
Director, gTech Ads Service Delivery Manager
Bengaluru
·15+ Years Experience
N/A
N/A
Senior Leader, Customer Solutions, AWS Strategic Accounts, Strategic Accounts Customer Solutions
San Francisco
·Last Posted: Jul 2026
$231k - $313k
$231,200 - $312,800
Sr. Leader, Customer Solutions, ISV
San Francisco
·Last Posted: Jun 2026
$231k - $313k
$231,200 - $312,800
ProServe Area Delivery Leader - Engagement Management, AWS Industries
Chicago
$231k - $313k
$231,200 - $312,800
Principal Engagement Manager, Professional Services (ProServe) team
Arlington
·Last Posted: Jul 2026
$210k - $284k
$210,200 - $284,300
Principal Engagement Manager, Professional Services (ProServe) team
Arlington
·Last Posted: Jul 2026
$210k - $284k
$210,200 - $284,300
Principal Engagement Manager, Professional Services, US SDT EM Services Practice
Dallas
$210k - $284k
$210,100 - $284,300
Principal Engagement Manager, Professional Services (ProServe) team
Arlington
$210k - $284k
$210,100 - $284,300
Principal Engagement Manager, Professional Services (ProServe) team
Arlington
$210k - $284k
$210,100 - $284,300
Principal Customer Solutions Manager, AWS Plus
Seattle
$183k - $247k
$182,800 - $247,300
Principal Engagement Manager, Professional Services, AWSI
New York City
$183k - $247k
$182,700 - $247,200
Senior Customer Success Specialist - AI-First Organization Portfolio Leader, Customer Success Center of Excellence
Seattle
·Last Posted: Jun 2026
$177k - $239k
$176,600 - $239,000
Strategic Program Leader, ASEAN Professional Services
Bangkok
N/A
N/A
Head of Professional Services, Korea, Professional Services
Seoul
N/A
N/A
Director, Customer Experience
Nashville
$144k - $306k
$144,000 - $306,400
Director, Customer Experience
United States
$144k - $306k
$144,000 - $306,400
Director - Customer Delivery Management
United Kingdom of Great Britain and Northern Ireland
·Last Posted: May 2026
$139k - $292k
$139,400 - $291,800
Director - Customer Delivery Management
United States
·Last Posted: May 2026
$139k - $292k
$139,400 - $291,800
Director - Customer Delivery Management
United Kingdom of Great Britain and Northern Ireland
·Last Posted: May 2026
$139k - $292k
$139,400 - $291,800
Director - Customer Delivery Management
United States
·Last Posted: May 2026
$139k - $292k
$139,400 - $291,800
CSM Consulting Practice Director
United States
·8+ Years Experience
·Last Posted: Mar 2026
$139k - $292k
$139,400 - $291,800
Customer Reference Lab Director
United States
·Last Posted: Apr 2026
$139k - $292k
$139,400 - $291,800
Oracle Health Customer Success Market Leader
United States
·Last Posted: Mar 2026
$162k - $271k
$161,700 - $270,800
Customer Success Director - Payer and Life Sciences
United States
$147k - $244k
$147,300 - $243,800
Client Success Director
United States
$147k - $244k
$147,300 - $243,800
Client Success Director - Oracle Health (Northeastern US)
United States
·10+ Years Experience
$147k - $244k
$147,300 - $243,800
Customer References Director
United States
·Last Posted: Apr 2026
$109k - $223k
$109,200 - $223,400
Customer Success Director – Core Banking Cloud Transformation
United States
·12-15 Years Experience
·Last Posted: Jul 2026
$105k - $209k
$104,998 - $209,498
Customer Success Director – Core Banking Cloud Transformation
United States
·12-15 Years Experience
·Last Posted: Jul 2026
$105k - $209k
$104,998 - $209,498
Principal Adoption Manager
United States
·6+ Years Experience
·Last Posted: Mar 2026
$71k - $141k
$70,600 - $141,200
Director, Strategic Customer Engagement & Enterprise Initiatives
United States
·11+ Years Experience
·Last Posted: Jun 2026
$131k - $277k
$130,900 - $277,200
Director, Strategic Customer Engagement & Enterprise Initiatives
Charlotte
·11+ Years Experience
·Last Posted: Jun 2026
$131k - $277k
$130,900 - $277,200
Director, Strategic Customer Engagement & Enterprise Initiatives
Dallas
·11+ Years Experience
·Last Posted: Jun 2026
$131k - $277k
$130,900 - $277,200
Director, Strategic Customer Engagement & Enterprise Initiatives
Fargo
·11+ Years Experience
·Last Posted: Jun 2026
$131k - $277k
$130,900 - $277,200
Director, Strategic Customer Engagement & Enterprise Initiatives
Redmond
·11+ Years Experience
·Last Posted: Jun 2026
$131k - $277k
$130,900 - $277,200
Director, Customer Success AI Change Management
United States
·15+ Years Experience
·Last Posted: Mar 2026
$131k - $277k
$130,900 - $277,200
Customer Success Insights, Director Business Program Management of Agent Insights
New York City
·15+ Years Experience
·Last Posted: May 2026
$131k - $277k
$130,900 - $277,200
Customer Success Insights, Director Business Program Management of Agent Insights
Redmond
·15+ Years Experience
·Last Posted: May 2026
$131k - $277k
$130,900 - $277,200
Customer Success Insights, Director Business Program Management of Agent Insights
United States
·15+ Years Experience
·Last Posted: May 2026
$131k - $277k
$130,900 - $277,200
Director, Customer Experience
United States
·15+ Years Experience
·Last Posted: Mar 2026
$131k - $277k
$130,900 - $277,200
Customer Service & Support AI Planning Lead
United States
·12+ Years Experience
$131k - $277k
$130,900 - $277,200
Director, Partner Success
United States
·9+ Years Experience
·Last Posted: Jul 2026
$131k - $252k
$130,900 - $251,900
Customer Success Director - Healthcare (C1 - B2B)
New York City
·8+ Years Experience
$225k - $275k
$225,000 - $275,000
Customer Success Director - Healthcare (C1 - B2B)
United States
·8+ Years Experience
$225k - $275k
$225,000 - $275,000
Customer Success Director - Healthcare (C1 - B2B)
New York City
·8+ Years Experience
·Last Posted: Jun 2026
$225k - $275k
$225,000 - $275,000
Customer Success Director - Healthcare (C1 - B2B)
United States
·8+ Years Experience
·Last Posted: Jun 2026
$225k - $275k
$225,000 - $275,000
Customer Success Director - Healthcare (C1 - B2B)
New York City
·8+ Years Experience
·Last Posted: Jun 2026
$225k - $275k
$225,000 - $275,000
Customer Success Director - Healthcare (C1 - B2B)
United States
·8+ Years Experience
·Last Posted: Jun 2026
$225k - $275k
$225,000 - $275,000
Customer Success Director - Healthcare (C1 - B2B)
New York City
·8+ Years Experience
$225k - $275k
$225,000 - $275,000
Customer Success Director - Healthcare (C1 - B2B)
United States
·8+ Years Experience
$225k - $275k
$225,000 - $275,000
Director, Technical Success - SecOps
United States
·5+ Years Experience
·Last Posted: Jul 2026
$200k - $285k
$199,500 - $285,000
Director, Technical Success - SecOps
Remote
·5+ Years Experience
·Last Posted: Jul 2026
$200k - $285k
$199,500 - $285,000
Director, Professional Services
United States
·7+ Years Experience
·Last Posted: Apr 2026
$193k - $275k
$192,500 - $275,000
Director, Professional Services
Remote
·7+ Years Experience
·Last Posted: Apr 2026
$193k - $275k
$192,500 - $275,000
Director, Global CXO Programs
United States
·8+ Years Experience
·Last Posted: May 2026
$168k - $240k
$168,000 - $240,000
Director, Global CXO Programs
Remote
·8+ Years Experience
·Last Posted: May 2026
$168k - $240k
$168,000 - $240,000
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 196 Data Points | $65,000 | $71,162 | $77,325 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 599 Data Points | $75,000 | $85,000 | $95,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Very Large 1,028 Data Points | $94,000 | $109,000 | $124,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Very Large 759 Data Points | $115,190 | $132,595 | $150,000 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Medium 39 Data Points | $145,000 | $162,200 | $179,400 | |
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact. | Large 77 Data Points | $135,000 | $164,575 | $194,150 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Very Large 649 Data Points | $102,880 | $118,615 | $134,350 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Very Large 242 Data Points | $134,000 | $154,734 | $175,467 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Very Large 298 Data Points | $155,000 | $180,000 | $205,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Large 76 Data Points | $190,000 | $225,250 | $260,500 |