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Customer Success
M5 - Director
The median salary range for Customer Success (M5) roles disclosed in public job postings is $155k - $205k as of Aug 2026, based on 1,058 job postings from 300 companies.
Salary Range
Low
$155,000
14%
Mid
$180,000
14%
High
$205,000
Data Points
Sort By
Client Success Director (Jumbo Market)
Remote
·7+ Years Experience
·Last Posted: Jul 2026
$150k - $190k
$150,000 - $190,000
Director, Client Success
United States
·12+ Years Experience
·Last Posted: Feb 2026
$25k - $190k
$25,000 - $190,000
Director, Client Success
Remote
·12+ Years Experience
·Last Posted: Feb 2026
$25k - $190k
$25,000 - $190,000
Director, Client Success
New York City
·12+ Years Experience
·Last Posted: Feb 2026
$25k - $190k
$25,000 - $190,000
Director, Customer Success - SMB/MDO
Columbia
·5+ Years Experience
·Last Posted: Mar 2026
$151k - $190k
$151,000 - $190,000
Director, Customer Success - SMB/MDO
Columbia
·5+ Years Experience
·Last Posted: Mar 2026
$151k - $190k
$151,000 - $190,000
Director, Customer Success - SMB/MDO
Columbia
·5+ Years Experience
·Last Posted: Mar 2026
$151k - $190k
$151,000 - $190,000
Director, Customer Success - SMB/MDO
Vancouver
·5+ Years Experience
·Last Posted: Mar 2026
$151k - $190k
$151,000 - $190,000
Director, Customer Success - SMB/MDO
Vancouver
·5+ Years Experience
·Last Posted: Mar 2026
$151k - $190k
$151,000 - $190,000
Director, Customer Success - SMB/MDO
Canada
·5+ Years Experience
·Last Posted: Mar 2026
$151k - $190k
$151,000 - $190,000
Director, Customer Success - SMB/MDO
Washington
·5+ Years Experience
·Last Posted: Mar 2026
$151k - $189k
$151,000 - $189,000
Director, Customer Success - SMB/MDO
Washington, DC
·5+ Years Experience
·Last Posted: Mar 2026
$151k - $189k
$151,000 - $189,000
Director, Customer Success - SMB/MDO
Columbia
·5+ Years Experience
·Last Posted: Mar 2026
$151k - $189k
$151,000 - $189,000
Director, Customer Success - SMB/MDO
Columbia
·5+ Years Experience
·Last Posted: Mar 2026
$151k - $189k
$151,000 - $189,000
Director, Customer Success - SMB/MDO
Columbia
·5+ Years Experience
·Last Posted: Mar 2026
$151k - $189k
$151,000 - $189,000
Director, Customer Success - SMB/MDO
New York City
·5+ Years Experience
·Last Posted: Mar 2026
$151k - $189k
$151,000 - $189,000
Director, Customer Success - SMB/MDO
United States
·5+ Years Experience
·Last Posted: Mar 2026
$151k - $189k
$151,000 - $189,000
Director, Scaled Customer Success
Remote
·8+ Years Experience
·Last Posted: May 2026
$132k - $189k
$132,160 - $188,800
Director Outsourced CX Service Delivery
United States
·10+ Years Experience
·Last Posted: Jun 2026
$151k - $188k
$150,800 - $188,200
Director of Customer Success, Mid-Market
Los Angeles
·5-7 Years Experience
·Last Posted: Mar 2026
$169k - $188k
$168,750 - $188,000
Director, Customer Education & Enablement
Los Angeles
·8+ Years Experience
·Last Posted: Jul 2026
$150k - $188k
$150,000 - $188,000
Director of Enterprise Accounts
Remote
·Last Posted: Feb 2026
$175k - $185k
$175,000 - $185,000
Director, Client Success
New York
·Last Posted: Feb 2026
$175k - $185k
$175,000 - $185,000
Director, Client Success
Atlanta
·Last Posted: Feb 2026
$175k - $185k
$175,000 - $185,000
Director, Client Success
Philadelphia
·Last Posted: Feb 2026
$175k - $185k
$175,000 - $185,000
Director, Client Success
Austin
·Last Posted: Feb 2026
$175k - $185k
$175,000 - $185,000
Director, Client Success
Dallas
·Last Posted: Feb 2026
$175k - $185k
$175,000 - $185,000
Director, Client Success
Chicago
·Last Posted: Feb 2026
$175k - $185k
$175,000 - $185,000
Director, Client Success
Boston
·Last Posted: Feb 2026
$175k - $185k
$175,000 - $185,000
Director, Client Success
Los Angeles
·Last Posted: Feb 2026
$175k - $185k
$175,000 - $185,000
Director, Client Success
San Francisco
·Last Posted: Feb 2026
$175k - $185k
$175,000 - $185,000
Director, Client Success
Seattle
·Last Posted: Feb 2026
$175k - $185k
$175,000 - $185,000
Director, Clinical Success
Remote
·7+ Years Experience
·Last Posted: Jul 2026
$175k - $185k
$175,000 - $185,000
Director, Customer Success
Remote
·8+ Years Experience
·Last Posted: Jul 2026
$160k - $185k
$160,000 - $185,000
Client Success Director, Perioperative Care Coordination
Remote
·7+ Years Experience
·Last Posted: Jun 2026
$160k - $190k
$160,000 - $190,000
Client Success Director, Perioperative Care Coordination
United States
·7+ Years Experience
·Last Posted: Jun 2026
$160k - $190k
$160,000 - $190,000
Director, Implementation Success
Remote
·3+ Years Experience
·Last Posted: Apr 2026
$160k - $180k
$160,000 - $180,000
Director, Implementation Success
United States
·3+ Years Experience
·Last Posted: Apr 2026
$160k - $180k
$160,000 - $180,000
Director of Customer Success
New York City
·10+ Years Experience
·Last Posted: Apr 2026
$127k - $185k
$127,000 - $185,000
Director, Professional Services
Toronto
·5+ Years Experience
·Last Posted: Mar 2026
$128k - $184k
$127,730 - $184,499
Director, Professional Services
Remote
·5+ Years Experience
·Last Posted: Mar 2026
$128k - $184k
$127,730 - $184,499
Director, Key Accounts – Customer Success (SaaS Customer Success)
Seattle
·10+ Years Experience
·Last Posted: Jul 2026
$157k - $197k
$157,000 - $197,000
Director, Key Accounts – Customer Success (SaaS Customer Success)
United States
·10+ Years Experience
·Last Posted: Jul 2026
$157k - $197k
$157,000 - $197,000
Director - Contract Renewals (Customer Success)
Seattle
$140k - $170k
$140,000 - $170,000
Director - Contract Renewals (Customer Success)
United States
$140k - $170k
$140,000 - $170,000
Director, Customer Success
Remote
·8+ Years Experience
·Last Posted: Jul 2026
$155k - $180k
$155,000 - $180,000
Client Success Director - SMB
New York City
·8-10 Years Experience
·Last Posted: Mar 2026
$153k - $180k
$153,000 - $180,000
Client Success Director - SMB
Remote
·8-10 Years Experience
·Last Posted: Mar 2026
$153k - $180k
$153,000 - $180,000
Director Client Success, PBM
Remote
·8+ Years Experience
·Last Posted: Jun 2026
$150k - $180k
$150,000 - $180,000
Director Client Success, PBM
Remote
·8+ Years Experience
·Last Posted: Jun 2026
$150k - $180k
$150,000 - $180,000
Director Client Success, PBM
Remote
·8+ Years Experience
·Last Posted: Jul 2026
$150k - $180k
$150,000 - $180,000
Director, Digital Customer Success
Remote
·15+ Years Experience
·Last Posted: Jun 2026
$150k - $180k
$150,000 - $180,000
Director, Customer Experience
Remote
·8-12 Years Experience
·Last Posted: Mar 2026
$150k - $180k
$150,000 - $180,000
Director, Customer Experience
Remote
·8-12 Years Experience
$150k - $180k
$150,000 - $180,000
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 196 Data Points | $65,000 | $71,162 | $77,325 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 598 Data Points | $75,000 | $85,000 | $95,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Very Large 1,025 Data Points | $94,700 | $109,510 | $124,321 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Very Large 757 Data Points | $115,095 | $132,548 | $150,000 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Medium 38 Data Points | $145,700 | $166,450 | $187,200 | |
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact. | Large 77 Data Points | $135,000 | $164,575 | $194,150 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Very Large 647 Data Points | $103,360 | $118,930 | $134,500 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Very Large 238 Data Points | $134,000 | $154,500 | $175,000 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Very Large 298 Data Points | $155,000 | $180,000 | $205,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Large 75 Data Points | $190,000 | $225,250 | $260,500 |