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Customer Success
M5 - Director
The median salary range for Customer Success (M5) roles disclosed in public job postings is $155k - $205k as of Aug 2026, based on 1,063 job postings from 300 companies.
Salary Range
Low
$155,000
14%
Mid
$180,000
14%
High
$205,000
Data Points
Sort By
Director of Customer Success
New York City
·4+ Years Experience
·Last Posted: Jul 2026
$130k - $175k
$130,000 - $175,000
Director of Customer Success
New York City
·4+ Years Experience
·Last Posted: Jul 2026
$130k - $175k
$130,000 - $175,000
Director of Customer Success
New York City
·4+ Years Experience
$130k - $175k
$130,000 - $175,000
Customer Success Director
Chicago
·Last Posted: Jul 2026
$138k - $173k
$138,300 - $172,900
Director, Owner Experience
Remote
·10-15 Years Experience
·Last Posted: Apr 2026
$170k
$170,000
Director, Owner Experience
United States
·10-15 Years Experience
·Last Posted: Apr 2026
$170k
$170,000
Director of Client Success
United States
·10+ Years Experience
·Last Posted: Feb 2026
$150k - $170k
$150,000 - $170,000
Director of Client Success
Remote
·10+ Years Experience
·Last Posted: Feb 2026
$150k - $170k
$150,000 - $170,000
Director, Customer Success - Health Plans
Remote
·Last Posted: Apr 2026
$140k - $170k
$140,000 - $170,000
Head of Customer Growth (Customer Success)
New York City
·5+ Years Experience
·Last Posted: Feb 2026
$120k - $170k
$120,000 - $170,000
Director, Pest and Lawn Success & Onboarding
Remote
·10+ Years Experience
·Last Posted: Feb 2026
$20k - $168k
$20,000 - $168,200
Director, Pest and Lawn Success & Onboarding
Remote
·10+ Years Experience
·Last Posted: Feb 2026
$20k - $168k
$20,000 - $168,200
Director, Customer Success
New York City
·8+ Years Experience
·Last Posted: May 2026
$152k - $168k
$152,000 - $168,000
Director, Customer Experience (CX) Operations
United States
·5-10 Years Experience
·Last Posted: Jul 2026
$150k - $165k
$150,000 - $165,000
Associate Director, Customer Experience Operations
New York City
·5+ Years Experience
·Last Posted: Mar 2026
$133k - $165k
$133,000 - $165,000
Associate Director, Customer Experience Operations
Remote
·5+ Years Experience
·Last Posted: Mar 2026
$133k - $165k
$133,000 - $165,000
Associate Director, Customer Experience Operations
New York City
·5+ Years Experience
·Last Posted: Mar 2026
$133k - $165k
$133,000 - $165,000
Associate Director, Customer Experience Operations
Remote
·5+ Years Experience
·Last Posted: Mar 2026
$133k - $165k
$133,000 - $165,000
Alliance and Client Success Director
United States
·Last Posted: Jul 2026
$125k - $165k
$125,000 - $165,000
Director, Customer Marketing & Intelligence
United States
·7-12 Years Experience
·Last Posted: Jul 2026
$122k - $165k
$122,000 - $165,000
Director, Lifecycle & Customer Journey
United States
·7-12 Years Experience
·Last Posted: Jul 2026
$122k - $165k
$122,000 - $165,000
Director, Partner Success
United States
·8+ Years Experience
·Last Posted: Mar 2026
$130k - $163k
$130,000 - $163,000
Director, Customer Success
United States
·8+ Years Experience
·Last Posted: Feb 2026
$130k - $163k
$130,000 - $163,000
Associate Director, Professional Services
New York City
·4+ Years Experience
$160k - $180k
$160,000 - $180,000
Associate Director, Client Success
New York City
·5+ Years Experience
·Last Posted: Jul 2026
$120k - $140k
$120,000 - $140,000
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 196 Data Points | $65,000 | $71,162 | $77,325 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 599 Data Points | $75,000 | $85,000 | $95,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Very Large 1,028 Data Points | $94,000 | $109,000 | $124,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Very Large 759 Data Points | $115,190 | $132,595 | $150,000 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Medium 39 Data Points | $145,000 | $162,200 | $179,400 | |
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact. | Large 77 Data Points | $135,000 | $164,575 | $194,150 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Very Large 649 Data Points | $102,880 | $118,615 | $134,350 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Very Large 242 Data Points | $134,000 | $154,734 | $175,467 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Very Large 298 Data Points | $155,000 | $180,000 | $205,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Large 76 Data Points | $190,000 | $225,250 | $260,500 |