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Customer Success
M5 - Director
The median salary range for Customer Success (M5) roles disclosed in public job postings is $155k - $205k as of Aug 2026, based on 1,063 job postings from 300 companies.
Salary Range
Low
$155,000
14%
Mid
$180,000
14%
High
$205,000
Data Points
Sort By
Director, Customer Marketing & Intelligence
United States
·7-12 Years Experience
·Last Posted: Jul 2026
$122k - $165k
$122,000 - $165,000
Director, Lifecycle & Customer Journey
United States
·7-12 Years Experience
·Last Posted: Jul 2026
$122k - $165k
$122,000 - $165,000
Director, Partner Success
United States
·8+ Years Experience
·Last Posted: Mar 2026
$130k - $163k
$130,000 - $163,000
Director, Customer Success
United States
·8+ Years Experience
·Last Posted: Feb 2026
$130k - $163k
$130,000 - $163,000
Associate Director, Professional Services
New York City
·4+ Years Experience
$160k - $180k
$160,000 - $180,000
Associate Director, Client Success
New York City
·5+ Years Experience
·Last Posted: Jul 2026
$120k - $140k
$120,000 - $140,000
Enterprise Customer Success Director
Remote
·7+ Years Experience
·Last Posted: Jun 2026
$120k - $160k
$120,000 - $160,000
Enterprise Customer Success Director
United States
·7+ Years Experience
·Last Posted: Jun 2026
$120k - $160k
$120,000 - $160,000
Enterprise Customer Success Director
New York
·6+ Years Experience
·Last Posted: Jun 2026
$120k - $160k
$120,000 - $160,000
Strategic Client Success Director
United States
·Last Posted: Jun 2026
$120k - $160k
$120,000 - $160,000
Director, Client Success - Labor Market
Remote
·10+ Years Experience
·Last Posted: May 2026
$145k - $160k
$145,000 - $160,000
Director, Client Success - Labor Market
New York City
·10+ Years Experience
·Last Posted: May 2026
$145k - $160k
$145,000 - $160,000
Director, Client Success - West Coast
Remote
·10+ Years Experience
$145k - $155k
$145,000 - $155,000
Director, Client Success - West Coast
New York City
·10+ Years Experience
$145k - $155k
$145,000 - $155,000
Director of Client Engagement & Success
Remote
·7+ Years Experience
·Last Posted: Jun 2026
$153k - $179k
$153,000 - $178,500
Director of Clinician Support & Success
Remote
·3-5 Years Experience
·Last Posted: Jun 2026
$117k - $137k
$117,000 - $136,500
Senior Customer Operations Leader, Autonomous Vehicles
Phoenix
·Last Posted: Jul 2026
$162k - $180k
$162,000 - $180,000
Senior Customer Operations Leader, Autonomous Vehicles
United States
·Last Posted: Jul 2026
$162k - $180k
$162,000 - $180,000
Head of Customer Success - Enterprise Regional
Miami
·8+ Years Experience
·Last Posted: Mar 2026
$140k - $155k
$140,000 - $155,000
Head of Customer Success - Enterprise Regional
Dallas
·8+ Years Experience
·Last Posted: Mar 2026
$140k - $155k
$140,000 - $155,000
Head of Customer Success - Enterprise Regional
Chicago
·8+ Years Experience
·Last Posted: Mar 2026
$140k - $155k
$140,000 - $155,000
Head of Customer Success - Enterprise Regional
Los Angeles
·8+ Years Experience
·Last Posted: Mar 2026
$140k - $155k
$140,000 - $155,000
Head of Customer Success - Enterprise Regional
San Francisco
·8+ Years Experience
·Last Posted: Mar 2026
$140k - $155k
$140,000 - $155,000
Head of Customer Success - Enterprise Regional
New York City
·8+ Years Experience
·Last Posted: Mar 2026
$140k - $155k
$140,000 - $155,000
Head of Customer Success - Enterprise Regional
United States
·8+ Years Experience
·Last Posted: Mar 2026
$140k - $155k
$140,000 - $155,000
Director, CX Delivery Central Operations
United States
N/A
N/A
Director, CX Delivery Central Operations
San Francisco
N/A
N/A
Director, Customer Success (Digital)
United States
·8+ Years Experience
·Last Posted: Jun 2026
$140k - $150k
$140,000 - $150,000
Director, Customer Success - AMERS
Denver
·8+ Years Experience
·Last Posted: May 2026
$140k - $150k
$140,000 - $150,000
Director, Customer Success - AMERS
Denver
·8+ Years Experience
·Last Posted: May 2026
$140k - $150k
$140,000 - $150,000
Director, Customer Success
Denver
·8+ Years Experience
·Last Posted: May 2026
$140k - $150k
$140,000 - $150,000
Director, Enterprise Customer Success
United States
·10+ Years Experience
·Last Posted: Feb 2026
$125k - $150k
$125,000 - $150,000
Director, Enterprise Customer Success
Remote
·10+ Years Experience
·Last Posted: Feb 2026
$125k - $150k
$125,000 - $150,000
Director, Scaled Customer Success (Remote, US)
Remote
·7+ Years Experience
·Last Posted: Aug 2026
$120k - $144k
$120,000 - $144,000
Head of Customer Success, Enterprise, USA, Remote
Remote
·8+ Years Experience
·Last Posted: Feb 2026
$150k - $180k
$150,000 - $180,000
Director, Customer Success - SMB & MM
Remote
·8+ Years Experience
$149k - $162k
$148,971 - $161,583
Director, Customer Success - SMB & MM
Federative Republic of Brazil
·8+ Years Experience
$149k - $162k
$148,971 - $161,583
Director, Customer Success - SMB & MM
Remote
·8+ Years Experience
$110k - $125k
$110,000 - $125,000
Director, Customer Success - SMB & MM
Argentine Republic
·8+ Years Experience
$110k - $125k
$110,000 - $125,000
Head of Customer Success, SMB, LATAM, Remote
Remote
·Last Posted: Feb 2026
$55k - $60k
$55,000 - $60,000
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 196 Data Points | $65,000 | $71,162 | $77,325 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 599 Data Points | $75,000 | $85,000 | $95,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Very Large 1,028 Data Points | $94,000 | $109,000 | $124,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Very Large 759 Data Points | $115,190 | $132,595 | $150,000 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Medium 39 Data Points | $145,000 | $162,200 | $179,400 | |
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact. | Large 77 Data Points | $135,000 | $164,575 | $194,150 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Very Large 649 Data Points | $102,880 | $118,615 | $134,350 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Very Large 242 Data Points | $134,000 | $154,734 | $175,467 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Very Large 298 Data Points | $155,000 | $180,000 | $205,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Large 76 Data Points | $190,000 | $225,250 | $260,500 |