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Customer Success

M5 - Director

The median salary range for Customer Success (M5) roles disclosed in public job postings is $155k - $205k as of Aug 2026, based on 1,064 job postings from 300 companies.

Salary Range

Low

$155,000

14%

Mid

$180,000

14%

High

$205,000

Level Comparison

Level	Sample Size		Low	Mid	High
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance.	Very Large 196 Data Points		$65,000	$71,162	$77,325
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth.	Very Large 599 Data Points		$75,000	$85,000	$95,000
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed.	Very Large 1,029 Data Points		$94,000	$108,875	$123,750
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise.	Very Large 762 Data Points		$115,190	$132,595	$150,000
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals.	Medium 40 Data Points		$145,000	$162,200	$179,400
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact.	Large 78 Data Points		$135,000	$164,650	$194,300
M3 Manager Directly supervises a team of individual contributors and is accountable for their results.	Very Large 652 Data Points		$103,360	$118,930	$134,500
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results.	Very Large 245 Data Points		$134,200	$154,600	$175,000
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results.	Very Large 300 Data Points		$155,000	$180,000	$205,000
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function.	Large 77 Data Points		$190,750	$226,896	$263,042