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Customer Success
M5 - Director
The median salary range for Customer Success (M5) roles disclosed in public job postings is $155k - $205k as of Aug 2026, based on 1,063 job postings from 300 companies.
Salary Range
Low
$155,000
14%
Mid
$180,000
14%
High
$205,000
Data Points
Sort By
Director, Partner Digital Transformation and Success
California
·12+ Years Experience
·Last Posted: Jun 2026
$165k - $266k
$164,700 - $266,000
Director, Partner Digital Transformation and Success
United States
·12+ Years Experience
·Last Posted: Jun 2026
$165k - $266k
$164,700 - $266,000
Director Customer Success Business Operations (Informatica)
Remote
$197k - $315k
$196,800 - $314,800
Director Customer Success Business Operations (Informatica)
San Francisco
$197k - $315k
$196,800 - $314,800
Director, CSG Strategy and Analytics
New York
$182k - $305k
$181,700 - $304,700
Director, Customer Success Manager
Chicago
·10+ Years Experience
$171k - $273k
$171,200 - $273,000
Customer Success Manager, Director - Core (Sales & Service) Clouds
Chicago
·7+ Years Experience
$171k - $273k
$171,200 - $273,000
Customer Success Manager, Director
San Francisco
·7+ Years Experience
$171k - $273k
$171,200 - $273,000
Director, Customer Success Management (Core - Life Sciences)
Chicago
·8+ Years Experience
$171k - $273k
$171,200 - $273,000
Customer Success Manager - Director - Slack
Chicago
·6-8 Years Experience
$171k - $273k
$171,200 - $273,000
Agentic Customer Success Director
New York
·8+ Years Experience
$171k - $273k
$171,200 - $273,000
Agentic Customer Success Director
San Francisco
·8+ Years Experience
$171k - $273k
$171,200 - $273,000
Agentic Customer Success Director
San Francisco
·8+ Years Experience
$164k - $273k
$164,000 - $273,000
Agentic Customer Success Director
San Francisco
·8+ Years Experience
$164k - $273k
$164,000 - $273,000
Customer Success Manager, Director (Expansion & Growth)
New York
·8+ Years Experience
$123k - $273k
$123,100 - $273,000
Director, Global Success Plans Go-to-Market Strategy
Seattle
·10+ Years Experience
$164k - $262k
$164,000 - $261,500
Customer Success Product Adoption Director
Republic of India
$164k - $262k
$164,000 - $261,500
Customer Success Product Adoption Director
Indianapolis
$164k - $262k
$164,000 - $261,500
CSG Director, Attrition Programs – Product Adoption
San Francisco
$164k - $262k
$164,000 - $261,500
Engagement Delivery Director
California
·10+ Years Experience
$117k - $262k
$117,400 - $261,500
Engagement Delivery Director
New York
·10+ Years Experience
$117k - $262k
$117,400 - $261,500
Engagement Delivery Director
Georgia
·10+ Years Experience
$117k - $262k
$117,400 - $261,500
Engagement Delivery Director
Georgia
·10+ Years Experience
$117k - $262k
$117,400 - $261,500
Engagement Delivery Director
Washington, DC
·10+ Years Experience
$117k - $262k
$117,400 - $261,500
Engagement Delivery Director
Chicago
·10+ Years Experience
$117k - $262k
$117,400 - $261,500
Engagement Delivery Director
Boston
·10+ Years Experience
$117k - $262k
$117,400 - $261,500
Engagement Delivery Director
Seattle
·10+ Years Experience
$117k - $262k
$117,400 - $261,500
Engagement Delivery Director
Remote
·10+ Years Experience
$117k - $262k
$117,400 - $261,500
Senior Manager/Director of Operations - Missionforce Customer Success Group
Washington
·7+ Years Experience
$143k - $217k
$143,400 - $216,900
Senior Manager/Director of Operations - Missionforce Customer Success Group
Washington, DC
·7+ Years Experience
$143k - $217k
$143,400 - $216,900
Senior Manager/Director of Operations - Missionforce Customer Success Group
Remote
·7+ Years Experience
$143k - $217k
$143,400 - $216,900
Engagement Delivery Director
Remote
·15+ Years Experience
N/A
N/A
Engagement Delivery Director
Argentine Republic
·15+ Years Experience
N/A
N/A
Director, Technical Support & Customer Success for Slack
Ireland
N/A
N/A
Director, Technical Support & Customer Success for Slack
Dublin
N/A
N/A
Director, Technical Support & Customer Success for Slack
Dublin
N/A
N/A
Customer Success Manager, Director (Consumer Goods)
United States
·8+ Years Experience
N/A
N/A
Customer Success Manager, Director (Consumer Goods)
Republic of India
·8+ Years Experience
N/A
N/A
Customer Success Manager, Director (Consumer Goods)
Indianapolis
·8+ Years Experience
N/A
N/A
Customer Success Manager, Director (Core Clouds/Energy & Utilities)
United States
·8-10 Years Experience
N/A
N/A
Customer Success Manager, Director (Core Clouds/Energy & Utilities)
Chicago
·8-10 Years Experience
N/A
N/A
Customer Success Manager, Director
Austin
·10+ Years Experience
N/A
N/A
Product Adoption Director, Industries
Republic of India
·12+ Years Experience
N/A
N/A
Product Adoption Director, Industries
Indianapolis
·12+ Years Experience
N/A
N/A
Customer Success Director
Republic of Singapore
N/A
N/A
Customer Success Director
Singapore
N/A
N/A
Director, Services Program Enablement
O'Fallon
$179k - $305k
$179,000 - $305,000
Director, Customer Success
New York
$182k - $291k
$182,000 - $291,000
Director - Customer Engagement and Performance
New York
$174k - $286k
$174,000 - $286,000
Director, Global Dining Experience (Cardholder Services)
New York
·8+ Years Experience
$179k - $284k
$179,000 - $284,000
Director, Product Delivery – Onboarding
O'Fallon
·8-12 Years Experience
$156k - $258k
$156,000 - $258,000
Director, Customer Relationship Mgmt. - Finance
O'Fallon
·10+ Years Experience
$152k - $258k
$152,000 - $258,000
Director, Customer Performance
O'Fallon
$151k - $249k
$151,000 - $249,000
Director, Customer Learning & Development
O'Fallon
$136k - $224k
$136,000 - $224,000
Director, Customer Success Strategy
O'Fallon
$136k - $224k
$136,000 - $224,000
Director, Customer Onboarding
Toronto
$138k - $221k
$138,000 - $221,000
Director, Customer Onboarding
Canada
$138k - $221k
$138,000 - $221,000
Director, Value Enablement & Optimization
Lisbon
N/A
N/A
Director, Value Enablement & Optimization
Portuguese Republic
N/A
N/A
Director, Services AP-Europe-EEMEA — Small & Medium Enterprises
Lisbon
N/A
N/A
Director, Services AP-Europe-EEMEA — Small & Medium Enterprises
Portuguese Republic
N/A
N/A
Director, Services Lead Americas — Corporate Solutions
Republic of Colombia
N/A
N/A
Director, Digital Customer Success [Global]
Federative Republic of Brazil
N/A
N/A
Director, Digital Customer Success
Lisbon
N/A
N/A
Director, Digital Customer Success
Portuguese Republic
N/A
N/A
Director - Loyalty Customer Success Lead - West Arabia & Africa
Cairo
·8-10 Years Experience
N/A
N/A
Director - Loyalty Customer Success Lead - West Arabia & Africa
Arab Republic of Egypt
·8-10 Years Experience
N/A
N/A
Director - Loyalty Customer Success Lead - Eastern Europe
Istanbul
·8-10 Years Experience
N/A
N/A
Director - Loyalty Customer Success Lead - Eastern Europe
Republic of Turkey
·8-10 Years Experience
N/A
N/A
Director, Customer Success
Mexico City
N/A
N/A
Director, Customer Success
Mexico
N/A
N/A
Director, Customer Success Africa and East Arabia
South Africa
N/A
N/A
Director, Customer Success Africa and East Arabia
Johannesburg
N/A
N/A
Director, Customer Risk Management
Cairo
N/A
N/A
Director, Customer Risk Management
Arab Republic of Egypt
N/A
N/A
Director, Customer Success, Payments
Commonwealth of Australia
N/A
N/A
Customer Success Manager, Global Lead – Operational Insights, Advisors Client Services
Lisbon
N/A
N/A
Customer Success Manager, Global Lead – Operational Insights, Advisors Client Services
Portuguese Republic
N/A
N/A
Senior Director, Customer Success
Remote
·10+ Years Experience
·Last Posted: Feb 2026
$225k - $255k
$225,000 - $255,000
Director, Services Program Enablement
O'Fallon
$179k - $305k
$179,000 - $305,000
Director, Customer Success
New York
$182k - $291k
$182,000 - $291,000
Director - Customer Engagement and Performance
New York
$174k - $286k
$174,000 - $286,000
Director, Services Program Enablement
O'Fallon
$156k - $265k
$156,000 - $265,000
Director, Customer Relationship Mgmt. - Finance
O'Fallon
·10+ Years Experience
$152k - $258k
$152,000 - $258,000
Director, Customer Performance
O'Fallon
$151k - $249k
$151,000 - $249,000
Director, Customer Learning & Development
O'Fallon
$136k - $224k
$136,000 - $224,000
Director, Customer Success Strategy
O'Fallon
$136k - $224k
$136,000 - $224,000
Director, Customer Onboarding
Toronto
$138k - $221k
$138,000 - $221,000
Director, Customer Onboarding
Canada
$138k - $221k
$138,000 - $221,000
Director, Value Enablement & Optimization
Lisbon
N/A
N/A
Director, Value Enablement & Optimization
Portuguese Republic
N/A
N/A
Director, Support & Retention Experience
Ireland
N/A
N/A
Director, Support & Retention Experience
Dublin
N/A
N/A
Director, Support & Retention Experience
Dublin
N/A
N/A
Director, Services AP-Europe-EEMEA — Small & Medium Enterprises
Lisbon
N/A
N/A
Director, Services AP-Europe-EEMEA — Small & Medium Enterprises
Portuguese Republic
N/A
N/A
Director, Services Lead Americas — Corporate Solutions
Republic of Colombia
N/A
N/A
Director, Digital Customer Success [Global]
Federative Republic of Brazil
N/A
N/A
Director, Digital Customer Success
Lisbon
N/A
N/A
Director, Digital Customer Success
Portuguese Republic
N/A
N/A
Director - Loyalty Customer Success Lead - Eastern Europe
Istanbul
·8-10 Years Experience
N/A
N/A
Director - Loyalty Customer Success Lead - Eastern Europe
Republic of Turkey
·8-10 Years Experience
N/A
N/A
Director - Loyalty Customer Success Lead - West Arabia & Africa
Cairo
·8-10 Years Experience
N/A
N/A
Director - Loyalty Customer Success Lead - West Arabia & Africa
Arab Republic of Egypt
·8-10 Years Experience
N/A
N/A
Director, Customer Success, Payments
Commonwealth of Australia
N/A
N/A
Director, Customer Success
Mexico City
N/A
N/A
Director, Customer Success
Mexico
N/A
N/A
Director, Customer Success Africa and East Arabia
South Africa
N/A
N/A
Director, Customer Success Africa and East Arabia
Johannesburg
N/A
N/A
Director, Customer Risk Management
Cairo
N/A
N/A
Director, Customer Risk Management
Arab Republic of Egypt
N/A
N/A
Japan Customer Care Performance Director (Product Management – Technical)
Tokyo
N/A
N/A
Japan Customer Care Performance Director (Product Management – Technical)
Japan
N/A
N/A
Head of Customer and Commercial Platforms
New York City
·15+ Years Experience
$160k - $300k
$160,000 - $300,000
Head of Customer Excellence Tooling & Automation
New York City
·Last Posted: Feb 2026
$217k - $258k
$216,500 - $257,665
Director, Customer Experience (CX) Strategy
London
$127k - $253k
$126,676 - $253,020
Director, Customer Experience (CX) Strategy
United Kingdom of Great Britain and Northern Ireland
$127k - $253k
$126,676 - $253,020
Director, Commercial Client Lifecycle
New York City
·5-7 Years Experience
$144k - $172k
$144,000 - $172,000
Director, Customer Experience
San Francisco
·10+ Years Experience
·Last Posted: Jul 2026
$224k - $252k
$224,000 - $252,000
Director, Customer Success (Enterprise)
California
·10+ Years Experience
$169k - $254k
$169,000 - $254,000
Director, Customer Success (Enterprise)
Remote
·10+ Years Experience
$168k - $252k
$168,000 - $252,000
Director, Customer Success (Enterprise)
Canada
·10+ Years Experience
$168k - $252k
$168,000 - $252,000
Director, Customer Success (Enterprise)
United States
·10+ Years Experience
$168k - $252k
$168,000 - $252,000
Director of Customer Experience (CX) Operations
Remote
·7+ Years Experience
·Last Posted: May 2026
$250k
$250,000
Director of Customer Experience (CX) Operations
United States
·7+ Years Experience
·Last Posted: May 2026
$250k
$250,000
Director, Global Customer Success
Georgia
·10+ Years Experience
$225k - $250k
$225,000 - $250,000
Director, Global Customer Success
Atlanta
·10+ Years Experience
$225k - $250k
$225,000 - $250,000
Director, Global Customer Success
United States
·10+ Years Experience
$225k - $250k
$225,000 - $250,000
Director, Customer Experience Strategy & Operations
Tempe
·10+ Years Experience
$170k - $250k
$170,000 - $250,000
Director, Customer Experience Strategy & Operations
New York City
·10+ Years Experience
$170k - $250k
$170,000 - $250,000
Director, Customer Experience Strategy & Operations
San Francisco
·10+ Years Experience
$170k - $250k
$170,000 - $250,000
Director, Customer Experience Strategy & Operations
Los Angeles
·10+ Years Experience
$170k - $250k
$170,000 - $250,000
Director, Customer Experience Strategy & Operations
Sunnyvale
·10+ Years Experience
$170k - $250k
$170,000 - $250,000
Director, Customer Experience Strategy & Operations
Seattle
·10+ Years Experience
$170k - $250k
$170,000 - $250,000
Director, Customer Experience Strategy & Operations
Chicago
·10+ Years Experience
$170k - $250k
$170,000 - $250,000
Director, Customer Experience Strategy & Operations
Ann Arbor
·10+ Years Experience
$170k - $250k
$170,000 - $250,000
Director, Customer Experience Strategy & Operations
Washington, DC
·10+ Years Experience
$170k - $250k
$170,000 - $250,000
Client Services Director
Remote
$113k - $250k
$112,500 - $250,000
Client Services Director
United States
$113k - $250k
$112,500 - $250,000
Client Services Director (Remote Eligible)
United States
$113k - $250k
$112,500 - $250,000
Client Services Director (Remote Eligible)
Bellevue
$113k - $250k
$112,500 - $250,000
Client Services Director (Remote Eligible)
Bellevue
$113k - $250k
$112,500 - $250,000
Director, Customer Success & Renewal Operations
United States
·14+ Years Experience
·Last Posted: Mar 2026
$188k - $248k
$187,500 - $247,500
Director, Customer Success & Renewal Operations
Remote
·14+ Years Experience
·Last Posted: Mar 2026
$188k - $248k
$187,500 - $247,500
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 196 Data Points | $65,000 | $71,162 | $77,325 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 599 Data Points | $75,000 | $85,000 | $95,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Very Large 1,028 Data Points | $94,000 | $109,000 | $124,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Very Large 759 Data Points | $115,190 | $132,595 | $150,000 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Medium 39 Data Points | $145,000 | $162,200 | $179,400 | |
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact. | Large 77 Data Points | $135,000 | $164,575 | $194,150 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Very Large 649 Data Points | $102,880 | $118,615 | $134,350 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Very Large 242 Data Points | $134,000 | $154,734 | $175,467 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Very Large 298 Data Points | $155,000 | $180,000 | $205,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Large 76 Data Points | $190,000 | $225,250 | $260,500 |