Filters
Location
Tiers
Geographies
Company Stage
M
-
M
MIN
MAX
Age of Data
Industry
Company
No results for this search
Tools
Customer Success
M5 - Director
The median salary range for Customer Success (M5) roles disclosed in public job postings is $154k - $205k as of Jul 2026, based on 1,055 job postings from 298 companies.
Salary Range
Low
$153,500
14%
Mid
$179,250
14%
High
$205,000
Data Points
Sort By
Director, Customer Success (Enterprise)
California
·10+ Years Experience
$169k - $254k
$169,000 - $254,000
Director, Customer Success (Enterprise)
Remote
·10+ Years Experience
$168k - $252k
$168,000 - $252,000
Director, Customer Success (Enterprise)
Canada
·10+ Years Experience
$168k - $252k
$168,000 - $252,000
Director, Customer Success (Enterprise)
United States
·10+ Years Experience
$168k - $252k
$168,000 - $252,000
Director of Customer Experience (CX) Operations
Remote
·7+ Years Experience
·Last Posted: May 2026
$250k
$250,000
Director of Customer Experience (CX) Operations
United States
·7+ Years Experience
·Last Posted: May 2026
$250k
$250,000
Director, Global Customer Success
Georgia
·10+ Years Experience
$225k - $250k
$225,000 - $250,000
Director, Global Customer Success
Atlanta
·10+ Years Experience
$225k - $250k
$225,000 - $250,000
Director, Global Customer Success
United States
·10+ Years Experience
$225k - $250k
$225,000 - $250,000
Director, Customer Experience Strategy & Operations
Tempe
·10+ Years Experience
$170k - $250k
$170,000 - $250,000
Director, Customer Experience Strategy & Operations
New York City
·10+ Years Experience
$170k - $250k
$170,000 - $250,000
Director, Customer Experience Strategy & Operations
San Francisco
·10+ Years Experience
$170k - $250k
$170,000 - $250,000
Director, Customer Experience Strategy & Operations
Los Angeles
·10+ Years Experience
$170k - $250k
$170,000 - $250,000
Director, Customer Experience Strategy & Operations
Sunnyvale
·10+ Years Experience
$170k - $250k
$170,000 - $250,000
Director, Customer Experience Strategy & Operations
Seattle
·10+ Years Experience
$170k - $250k
$170,000 - $250,000
Director, Customer Experience Strategy & Operations
Chicago
·10+ Years Experience
$170k - $250k
$170,000 - $250,000
Director, Customer Experience Strategy & Operations
Ann Arbor
·10+ Years Experience
$170k - $250k
$170,000 - $250,000
Director, Customer Experience Strategy & Operations
Washington, DC
·10+ Years Experience
$170k - $250k
$170,000 - $250,000
Client Services Director
Remote
$113k - $250k
$112,500 - $250,000
Client Services Director
United States
$113k - $250k
$112,500 - $250,000
Client Services Director (Remote Eligible)
United States
$113k - $250k
$112,500 - $250,000
Client Services Director (Remote Eligible)
Bellevue
$113k - $250k
$112,500 - $250,000
Client Services Director (Remote Eligible)
Bellevue
$113k - $250k
$112,500 - $250,000
Director, Customer Success & Renewal Operations
United States
·14+ Years Experience
·Last Posted: Mar 2026
$188k - $248k
$187,500 - $247,500
Director, Customer Success & Renewal Operations
Remote
·14+ Years Experience
·Last Posted: Mar 2026
$188k - $248k
$187,500 - $247,500
Customer Success Director
New York City
·12+ Years Experience
·Last Posted: May 2026
$200k - $271k
$200,000 - $271,000
Customer Success Director
United States
·12+ Years Experience
·Last Posted: May 2026
$200k - $271k
$200,000 - $271,000
Director, Renewals
United States
·6+ Years Experience
·Last Posted: May 2026
$163k - $220k
$163,000 - $220,000
Director, Renewals
New York
·6+ Years Experience
·Last Posted: May 2026
$163k - $220k
$163,000 - $220,000
Director, Customer Success
London
N/A
N/A
Director, Customer Success
United Kingdom of Great Britain and Northern Ireland
N/A
N/A
Director, Customer Success
London
N/A
N/A
Director, Customer Success
United Kingdom of Great Britain and Northern Ireland
N/A
N/A
Director, Customer Success - West
Washington
·Last Posted: Jun 2026
$146k - $244k
$146,000 - $244,000
Director, Customer Success - West
United States
·Last Posted: Jun 2026
$146k - $244k
$146,000 - $244,000
Director, Customer Success - West
Remote
·Last Posted: Jun 2026
$146k - $244k
$146,000 - $244,000
Director of Customer Success
United States
$230k - $243k
$230,000 - $243,000
Director of Customer Success
Remote
$230k - $243k
$230,000 - $243,000
Director of Customer Success
Canada
·Last Posted: May 2026
$230k - $243k
$230,000 - $242,500
Director of Customer Success
Remote
·Last Posted: May 2026
$230k - $243k
$230,000 - $242,500
Director, Customer Success & Renewal Operations
United States
·14+ Years Experience
·Last Posted: Mar 2026
$188k - $248k
$187,500 - $247,500
Director, Customer Success & Renewal Operations
Remote
·14+ Years Experience
·Last Posted: Mar 2026
$188k - $248k
$187,500 - $247,500
Sr. Principal Customer Risk & Retention Strategy Manager
United States
·15+ Years Experience
$175k - $240k
$175,000 - $240,000
Sr. Principal Customer Risk & Retention Strategy Manager
Bellevue
·15+ Years Experience
$175k - $240k
$175,000 - $240,000
Sr. Principal Customer Risk & Retention Strategy Manager
Bellevue
·15+ Years Experience
$175k - $240k
$175,000 - $240,000
Principal Customer Excellence Transformation Manager (Remote Eligible)
Bellevue
·8+ Years Experience
·Last Posted: Jul 2026
$170k - $230k
$170,000 - $230,000
Principal Customer Excellence Transformation Manager (Remote Eligible)
Bellevue
·8+ Years Experience
·Last Posted: Jul 2026
$170k - $230k
$170,000 - $230,000
Principal Customer Excellence Transformation Manager (Remote Eligible)
United States
·8+ Years Experience
·Last Posted: Jul 2026
$170k - $230k
$170,000 - $230,000
Director, Customer Success - Healthcare
New York City
·10+ Years Experience
·Last Posted: May 2026
$130k - $238k
$129,600 - $237,500
Director, Partner Success
United States
·Last Posted: Apr 2026
$201k - $236k
$200,600 - $236,000
Director, Partner Success
Remote
·Last Posted: Apr 2026
$201k - $236k
$200,600 - $236,000
Principal Organized Customer Engagement Training Director
Madison
·8+ Years Experience
·Last Posted: Apr 2026
$136k - $232k
$136,000 - $232,000
Principal Organized Customer Engagement Training Director
Madison
·8+ Years Experience
·Last Posted: Jul 2026
$136k - $232k
$136,000 - $232,000
Director, Implementation (Advisory)
United States
·10+ Years Experience
·Last Posted: Apr 2026
$200k - $230k
$200,000 - $230,000
Director, Implementation (Advisory)
San Francisco
·10+ Years Experience
·Last Posted: Apr 2026
$200k - $230k
$200,000 - $230,000
Director, Implementation (Advisory)
Remote
·10+ Years Experience
·Last Posted: Apr 2026
$200k - $230k
$200,000 - $230,000
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 196 Data Points | $65,000 | $71,162 | $77,325 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 597 Data Points | $75,000 | $85,000 | $95,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Very Large 1,020 Data Points | $94,000 | $108,838 | $123,675 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Very Large 754 Data Points | $115,000 | $132,500 | $150,000 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Medium 38 Data Points | $145,700 | $166,450 | $187,200 | |
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact. | Large 75 Data Points | $135,000 | $164,900 | $194,800 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Very Large 643 Data Points | $101,125 | $116,813 | $132,500 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Very Large 238 Data Points | $134,000 | $154,500 | $175,000 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Very Large 296 Data Points | $153,500 | $179,250 | $205,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Large 75 Data Points | $190,000 | $225,250 | $260,500 |