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Customer Success
M5 - Director
The median salary range for Customer Success (M5) roles disclosed in public job postings is $155k - $205k as of Aug 2026, based on 1,063 job postings from 300 companies.
Salary Range
Low
$155,000
14%
Mid
$180,000
14%
High
$205,000
Data Points
Sort By
Director, Customer Success - West
Washington
·Last Posted: Jun 2026
$146k - $244k
$146,000 - $244,000
Director, Customer Success - West
United States
·Last Posted: Jun 2026
$146k - $244k
$146,000 - $244,000
Director, Customer Success - West
Remote
·Last Posted: Jun 2026
$146k - $244k
$146,000 - $244,000
Director of Customer Success
United States
$230k - $243k
$230,000 - $243,000
Director of Customer Success
Remote
$230k - $243k
$230,000 - $243,000
Director of Customer Success
Canada
·Last Posted: May 2026
$230k - $243k
$230,000 - $242,500
Director of Customer Success
Remote
·Last Posted: May 2026
$230k - $243k
$230,000 - $242,500
Director, Customer Success & Renewal Operations
United States
·14+ Years Experience
·Last Posted: Mar 2026
$188k - $248k
$187,500 - $247,500
Director, Customer Success & Renewal Operations
Remote
·14+ Years Experience
·Last Posted: Mar 2026
$188k - $248k
$187,500 - $247,500
Sr. Principal Customer Risk & Retention Strategy Manager
United States
·15+ Years Experience
$175k - $240k
$175,000 - $240,000
Sr. Principal Customer Risk & Retention Strategy Manager
Bellevue
·15+ Years Experience
$175k - $240k
$175,000 - $240,000
Sr. Principal Customer Risk & Retention Strategy Manager
Bellevue
·15+ Years Experience
$175k - $240k
$175,000 - $240,000
Principal Customer Excellence Transformation Manager (Remote Eligible)
Bellevue
·8+ Years Experience
·Last Posted: Jul 2026
$170k - $230k
$170,000 - $230,000
Principal Customer Excellence Transformation Manager (Remote Eligible)
Bellevue
·8+ Years Experience
·Last Posted: Jul 2026
$170k - $230k
$170,000 - $230,000
Principal Customer Excellence Transformation Manager (Remote Eligible)
United States
·8+ Years Experience
·Last Posted: Jul 2026
$170k - $230k
$170,000 - $230,000
Director, Customer Success - Healthcare
New York City
·10+ Years Experience
·Last Posted: May 2026
$130k - $238k
$129,600 - $237,500
Director, Partner Success
United States
·Last Posted: Apr 2026
$201k - $236k
$200,600 - $236,000
Director, Partner Success
Remote
·Last Posted: Apr 2026
$201k - $236k
$200,600 - $236,000
Principal Organized Customer Engagement Training Director
Madison
·8+ Years Experience
·Last Posted: Apr 2026
$136k - $232k
$136,000 - $232,000
Principal Organized Customer Engagement Training Director
Madison
·8+ Years Experience
·Last Posted: Jul 2026
$136k - $232k
$136,000 - $232,000
Director, Implementation (Advisory)
United States
·10+ Years Experience
·Last Posted: Apr 2026
$200k - $230k
$200,000 - $230,000
Director, Implementation (Advisory)
San Francisco
·10+ Years Experience
·Last Posted: Apr 2026
$200k - $230k
$200,000 - $230,000
Director, Implementation (Advisory)
Remote
·10+ Years Experience
·Last Posted: Apr 2026
$200k - $230k
$200,000 - $230,000
Director of Global Developer Success
United States
·12+ Years Experience
·Last Posted: Aug 2026
$190k - $230k
$190,000 - $230,000
Director, Customer Delivery
Remote
·10+ Years Experience
·Last Posted: Mar 2026
$200k - $255k
$200,000 - $255,000
Director, Customer Delivery
United States
·10+ Years Experience
·Last Posted: Mar 2026
$200k - $255k
$200,000 - $255,000
Director of Operations, Provider Success
United States
·8-10 Years Experience
·Last Posted: Mar 2026
$170k - $205k
$170,000 - $205,000
Director of Operations, Provider Success
Remote
·8-10 Years Experience
·Last Posted: Mar 2026
$170k - $205k
$170,000 - $205,000
Director, Commercial Training
Waltham
·10+ Years Experience
·Last Posted: Jul 2026
$184k - $230k
$184,000 - $230,000
Director, Customer Success, Strategic (AMER)
United States
·9+ Years Experience
·Last Posted: Apr 2026
$184k - $230k
$184,000 - $230,000
Director, Customer Success, Strategic (AMER)
Remote
·9+ Years Experience
·Last Posted: Apr 2026
$184k - $230k
$184,000 - $230,000
Director, Customer Advocacy
Remote
·Last Posted: Feb 2026
$150k - $230k
$150,000 - $230,000
Director, Customer Advocacy
Redwood City
·Last Posted: Feb 2026
$150k - $230k
$150,000 - $230,000
Director, Customer Success Operations
Remote
·10+ Years Experience
·Last Posted: Jul 2026
$200k - $228k
$200,000 - $228,000
Director, Customer Success Operations
United States
·10+ Years Experience
·Last Posted: Jul 2026
$200k - $228k
$200,000 - $228,000
Director, Customer Success Operations
Remote
·10+ Years Experience
·Last Posted: Jul 2026
$200k - $228k
$200,000 - $228,000
Director, Customer Success Operations
United States
·10+ Years Experience
·Last Posted: Jul 2026
$200k - $228k
$200,000 - $228,000
Director, Services- West Region
California
·10+ Years Experience
·Last Posted: Jul 2026
$180k - $228k
$180,000 - $228,000
Director, Services- West Region
United States
·10+ Years Experience
·Last Posted: Jul 2026
$180k - $228k
$180,000 - $228,000
Director, Services- West Region
Remote
·10+ Years Experience
·Last Posted: Jul 2026
$180k - $228k
$180,000 - $228,000
Director, Client Success
Charlotte
·8+ Years Experience
·Last Posted: Jul 2026
$170k - $228k
$170,000 - $228,000
Director, Client Success
Columbus
·8+ Years Experience
·Last Posted: Jul 2026
$170k - $228k
$170,000 - $228,000
Director, Client Success
Houston
·8+ Years Experience
·Last Posted: Jul 2026
$170k - $228k
$170,000 - $228,000
Director, Client Success
San Antonio
·8+ Years Experience
·Last Posted: Jul 2026
$170k - $228k
$170,000 - $228,000
Director, Client Success
Chicago
·8+ Years Experience
·Last Posted: Jul 2026
$170k - $228k
$170,000 - $228,000
Director, Client Success
Boston
·8+ Years Experience
·Last Posted: Jul 2026
$170k - $228k
$170,000 - $228,000
Director, Client Success
New York City
·8+ Years Experience
·Last Posted: Jul 2026
$170k - $228k
$170,000 - $228,000
Director, Client Success
Phoenix
·8+ Years Experience
·Last Posted: Jul 2026
$170k - $228k
$170,000 - $228,000
Director, Client Success
Los Angeles
·8+ Years Experience
·Last Posted: Jul 2026
$170k - $228k
$170,000 - $228,000
Director, Client Success
San Diego
·8+ Years Experience
·Last Posted: Jul 2026
$170k - $228k
$170,000 - $228,000
Director, Client Success
San Francisco
·8+ Years Experience
·Last Posted: Jul 2026
$170k - $228k
$170,000 - $228,000
Director, Client Success
San Jose
·8+ Years Experience
·Last Posted: Jul 2026
$170k - $228k
$170,000 - $228,000
Director, Client Success
Denver
·8+ Years Experience
·Last Posted: Jul 2026
$170k - $228k
$170,000 - $228,000
Director, Client Success
Seattle
·8+ Years Experience
·Last Posted: Jul 2026
$170k - $228k
$170,000 - $228,000
Director, Client Success
Remote
·8+ Years Experience
·Last Posted: Jul 2026
$170k - $228k
$170,000 - $228,000
Director, Client Success
Remote
·8+ Years Experience
·Last Posted: Jul 2026
$170k - $228k
$170,000 - $228,000
Director, Client Success
Remote
·8+ Years Experience
·Last Posted: Jul 2026
$170k - $228k
$170,000 - $228,000
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 196 Data Points | $65,000 | $71,162 | $77,325 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 599 Data Points | $75,000 | $85,000 | $95,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Very Large 1,028 Data Points | $94,000 | $109,000 | $124,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Very Large 759 Data Points | $115,190 | $132,595 | $150,000 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Medium 39 Data Points | $145,000 | $162,200 | $179,400 | |
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact. | Large 77 Data Points | $135,000 | $164,575 | $194,150 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Very Large 649 Data Points | $102,880 | $118,615 | $134,350 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Very Large 242 Data Points | $134,000 | $154,734 | $175,467 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Very Large 298 Data Points | $155,000 | $180,000 | $205,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Large 76 Data Points | $190,000 | $225,250 | $260,500 |