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Customer Success

M5 - Director

The median salary range for Customer Success (M5) roles disclosed in public job postings is $155k - $205k as of Jul 2026, based on 1,058 job postings from 300 companies.

Salary Range

Low

$155,000

14%

Mid

$180,000

14%

High

$205,000

Level Comparison

LevelSample SizeLowMidHigh
IC1

Entry

0-1 YOE

Contributes to smaller projects under detailed guidance.

Very Large

196 Data Points

$65,000

$71,162

$77,325

IC2

Developing

2-4 YOE

Contributes to projects under general guidance. Skills are relatively developed with room for growth.

Very Large

598 Data Points

$75,000

$85,000

$95,000

IC3

Proficient

5-7 YOE

Owns specific projects and requires minimal guidance. Skills are fully developed.

Very Large

1,025 Data Points

$94,700

$109,510

$124,321

IC4

Advanced

8-11 YOE

Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise.

Very Large

757 Data Points

$115,095

$132,548

$150,000

IC5

Expert

12+ YOE

A very experienced team member who leads large, high-priority projects that impact company-level goals.

Medium

38 Data Points

$145,700

$166,450

$187,200

IC6

Advisory

An authority in their field who defines and drives initiatives with long-term strategic impact.

Large

77 Data Points

$135,000

$164,575

$194,150

M3

Manager

Directly supervises a team of individual contributors and is accountable for their results.

Very Large

647 Data Points

$103,360

$118,930

$134,500

M4

Sr. Manager

Experienced people manager responsible for setting objectives, observing budgets, and tracking results.

Very Large

238 Data Points

$134,000

$154,500

$175,000

M5

Director

Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results.

Very Large

298 Data Points

$155,000

$180,000

$205,000

M6

Sr. Director

Manages senior leaders in various groups. Responsible for a business function.

Large

75 Data Points

$190,000

$225,250

$260,500