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Customer Success
M6 - Sr. Director
The median salary range for Customer Success (M6) roles disclosed in public job postings is $190k - $261k as of Aug 2026, based on 232 job postings from 92 companies.
Salary Range
Low
$190,000
16%
Mid
$225,250
16%
High
$260,500
Data Points
Sort By
Head of Digital and Scaled Customer Success
San Francisco
·7-10 Years Experience
$223k - $262k
$223,200 - $262,400
Head of Customer AI Transformation
San Francisco
·8+ Years Experience
·Last Posted: Jun 2026
$223k - $262k
$223,200 - $262,000
Head of Customer AI Transformation
New York City
·8+ Years Experience
·Last Posted: Jun 2026
$223k - $262k
$223,200 - $262,000
Head of Customer AI Transformation
Remote
·8+ Years Experience
·Last Posted: Jun 2026
$223k - $262k
$223,200 - $262,000
Senior Director, Customer & Partner Operations
San Francisco
·12+ Years Experience
·Last Posted: Jun 2026
$132k - $259k
$132,000 - $259,000
Senior Director, Provider Experience
New York City
·7+ Years Experience
$219k - $287k
$218,592 - $286,902
Senior Director, Provider Experience
United States
·7+ Years Experience
$219k - $287k
$218,592 - $286,902
Senior Director, Provider Experience
New York City
·7+ Years Experience
$219k - $287k
$218,592 - $286,902
Senior Director, Provider Experience
United States
·7+ Years Experience
$219k - $287k
$218,592 - $286,902
Senior Director, Provider Experience
Georgia
·7+ Years Experience
$197k - $258k
$196,732 - $258,211
Senior Director, Provider Experience
Atlanta
·7+ Years Experience
$197k - $258k
$196,732 - $258,211
Senior Director, Provider Experience
Tempe
·7+ Years Experience
$197k - $258k
$196,732 - $258,211
Senior Director, Provider Experience
United States
·7+ Years Experience
$197k - $258k
$196,732 - $258,211
Senior Director, Provider Experience
United States
·7+ Years Experience
$197k - $258k
$196,732 - $258,211
Senior Director, Provider Experience
Dallas
·7+ Years Experience
$197k - $258k
$196,732 - $258,211
Senior Director, Provider Experience
United States
·7+ Years Experience
$197k - $258k
$196,732 - $258,211
Head of Customer Education
Remote
$170k - $276k
$170,000 - $276,000
Head of Strategic Customer Success - Americas
Remote
·Last Posted: Mar 2026
$190k - $225k
$190,000 - $225,000
Senior Director, Professional Services - AMERs
United States
·10+ Years Experience
·Last Posted: Jul 2026
$193k - $241k
$192,960 - $241,200
Senior Director, Global Merchant Health
New York City
·10+ Years Experience
·Last Posted: Jul 2026
$220k - $240k
$220,000 - $240,000
Head of Customer and Commercial Operations
New York City
·10+ Years Experience
·Last Posted: Jul 2026
$220k - $240k
$220,000 - $240,000
Head of Customer and Commercial Operations
Boston
·10+ Years Experience
·Last Posted: Jul 2026
$220k - $240k
$220,000 - $240,000
Head of Customer and Commercial Operations
Seattle
·10+ Years Experience
·Last Posted: Jul 2026
$220k - $240k
$220,000 - $240,000
Head of Customer and Commercial Operations
Remote
·10+ Years Experience
·Last Posted: Jul 2026
$220k - $240k
$220,000 - $240,000
Senior Director, Sales and Client Success for Intel Operations Accounts
Washington
·15+ Years Experience
·Last Posted: Apr 2026
$190k - $240k
$190,000 - $240,000
Senior Director, Sales and Client Success for Intel Operations Accounts
Washington, DC
·15+ Years Experience
·Last Posted: Apr 2026
$190k - $240k
$190,000 - $240,000
Senior Director, Sales and Client Success for Intel Operations Accounts
Columbia
·15+ Years Experience
·Last Posted: Apr 2026
$190k - $240k
$190,000 - $240,000
Senior Director, Sales and Client Success for Intel Operations Accounts
Columbia
·15+ Years Experience
·Last Posted: Apr 2026
$190k - $240k
$190,000 - $240,000
Senior Director, Sales and Client Success for Intel Operations Accounts
Columbia
·15+ Years Experience
·Last Posted: Apr 2026
$190k - $240k
$190,000 - $240,000
Senior Director, Sales and Client Success for Intel Operations Accounts
United States
·15+ Years Experience
·Last Posted: Apr 2026
$190k - $240k
$190,000 - $240,000
Head of Customer Excellence, S&P Global Market Intelligence
New York City
·15+ Years Experience
$350k - $400k
$350,000 - $400,000
Head of Customer Success, Planning Solutions
United Kingdom of Great Britain and Northern Ireland
·10+ Years Experience
$115k - $230k
$115,236 - $230,065
Head of Customer Success, Planning Solutions
London
·10+ Years Experience
$115k - $230k
$115,236 - $230,065
Head of Global Customer Enablement
New York City
·7+ Years Experience
·Last Posted: Apr 2026
$200k - $230k
$200,000 - $230,000
Senior Director Service Delivery, Cloud Managed Services
United States
·10+ Years Experience
·Last Posted: Feb 2026
$190k - $225k
$190,000 - $225,000
Senior Director, Customer Success
Remote
·10+ Years Experience
·Last Posted: May 2026
$200k - $220k
$200,000 - $220,000
Senior Director, Mid Market Customer Success
Santa Clara
·8-12 Years Experience
·Last Posted: Apr 2026
$190k - $220k
$190,000 - $220,000
Sr Director, Customer Success and Outcomes
Santa Clara
$190k - $220k
$190,000 - $220,000
Sr Director, Customer Education and Adoption (Services & Product)
Dallas
·10+ Years Experience
·Last Posted: Mar 2026
$169k - $219k
$168,875 - $219,124
Sr. Director, Care Experience
Remote
·10+ Years Experience
·Last Posted: May 2026
$175k - $210k
$175,000 - $210,000
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 196 Data Points | $65,000 | $71,162 | $77,325 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 599 Data Points | $75,000 | $85,000 | $95,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Very Large 1,028 Data Points | $94,000 | $109,000 | $124,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Very Large 759 Data Points | $115,190 | $132,595 | $150,000 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Medium 39 Data Points | $145,000 | $162,200 | $179,400 | |
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact. | Large 77 Data Points | $135,000 | $164,575 | $194,150 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Very Large 648 Data Points | $103,360 | $118,930 | $134,500 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Very Large 240 Data Points | $134,000 | $154,500 | $175,000 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Very Large 298 Data Points | $155,000 | $180,000 | $205,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Large 76 Data Points | $190,000 | $225,250 | $260,500 |