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Customer Support
IC1 - Entry
The median salary range for Customer Support (IC1) roles disclosed in public job postings is $50k - $60k as of Aug 2026, based on 4,728 job postings from 640 companies.
Salary Range
Low
$50,000
9%
Mid
$55,000
9%
High
$60,000
Data Points
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Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 443 Data Points | $50,000 | $55,000 | $60,000 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 785 Data Points | $61,170 | $70,585 | $80,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Very Large 233 Data Points | $78,000 | $90,000 | $102,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Very Large 264 Data Points | $95,100 | $108,733 | $122,366 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Small 24 Data Points | $106,600 | $134,400 | $162,200 | |
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact. | Small 17 Data Points | $135,000 | $170,500 | $206,000 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Very Large 273 Data Points | $94,070 | $110,063 | $126,055 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Large 69 Data Points | $130,500 | $146,625 | $162,750 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Medium 34 Data Points | $147,900 | $180,775 | $213,650 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 20 Data Points | $191,100 | $225,550 | $260,000 |