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Customer Support
IC4 - Advanced
The median salary range for Customer Support (IC4) roles disclosed in public job postings is $97k - $121k as of Oct 2026, based on 2,500 job postings from 376 companies.
Salary Range
Low
$96,500
11%
Mid
$108,967
11%
High
$121,433
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 539 Data Points | $50,000 | $55,000 | $60,000 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 947 Data Points | $62,623 | $70,832 | $79,040 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Very Large 286 Data Points | $84,720 | $96,610 | $108,500 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Very Large 348 Data Points | $96,500 | $108,967 | $121,433 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Medium 38 Data Points | $106,800 | $135,300 | $163,800 | |
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact. | Small 23 Data Points | $147,000 | $176,500 | $206,000 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Very Large 344 Data Points | $94,070 | $109,535 | $125,000 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Large 84 Data Points | $128,000 | $145,000 | $162,000 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Medium 47 Data Points | $156,000 | $184,825 | $213,650 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 21 Data Points | $193,916 | $228,896 | $263,875 |