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Customer Support

IC4 - Advanced

The median salary range for Customer Support (IC4) roles disclosed in public job postings is $95k - $122k as of Aug 2026, based on 1,582 job postings from 326 companies.

Salary Range

Low

$95,100

12%

Mid

$108,429

12%

High

$121,758

Level Comparison

LevelSample SizeLowMidHigh
IC1

Entry

0-1 YOE

Contributes to smaller projects under detailed guidance.

Very Large

437 Data Points

$50,000

$55,000

$60,000

IC2

Developing

2-4 YOE

Contributes to projects under general guidance. Skills are relatively developed with room for growth.

Very Large

772 Data Points

$61,898

$70,949

$80,000

IC3

Proficient

5-7 YOE

Owns specific projects and requires minimal guidance. Skills are fully developed.

Very Large

228 Data Points

$79,000

$90,400

$101,800

IC4

Advanced

8-11 YOE

Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise.

Very Large

255 Data Points

$95,100

$108,429

$121,758

IC5

Expert

12+ YOE

A very experienced team member who leads large, high-priority projects that impact company-level goals.

Small

23 Data Points

$106,600

$135,200

$163,800

IC6

Advisory

An authority in their field who defines and drives initiatives with long-term strategic impact.

Small

16 Data Points

$139,900

$172,950

$206,000

M3

Manager

Directly supervises a team of individual contributors and is accountable for their results.

Very Large

264 Data Points

$95,247

$110,746

$126,246

M4

Sr. Manager

Experienced people manager responsible for setting objectives, observing budgets, and tracking results.

Large

68 Data Points

$130,500

$146,625

$162,750

M5

Director

Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results.

Medium

31 Data Points

$143,000

$174,000

$205,000

M6

Sr. Director

Manages senior leaders in various groups. Responsible for a business function.

Small

20 Data Points

$191,100

$225,550

$260,000