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Customer Support

IC5 - Expert

The median salary range for Customer Support (IC5) roles disclosed in public job postings is $106k - $161k as of Aug 2026, based on 143 job postings from 32 companies.

Salary Range

Low

$106,400

20%

Mid

$133,500

20%

High

$160,600

Level Comparison

Level	Sample Size		Low	Mid	High
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance.	Very Large 457 Data Points		$50,000	$55,000	$60,000
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth.	Very Large 797 Data Points		$61,000	$69,875	$78,750
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed.	Very Large 237 Data Points		$78,000	$90,000	$102,000
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise.	Very Large 277 Data Points		$95,600	$108,517	$121,433
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals.	Medium 27 Data Points		$106,400	$133,500	$160,600
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact.	Small 20 Data Points		$147,660	$177,280	$206,900
M3 Manager Directly supervises a team of individual contributors and is accountable for their results.	Very Large 283 Data Points		$94,070	$110,063	$126,055
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results.	Large 70 Data Points		$130,500	$146,625	$162,750
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results.	Medium 35 Data Points		$143,000	$178,500	$214,000
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function.	Small 20 Data Points		$191,100	$225,550	$260,000