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Customer Support

IC5 - Expert

The median salary range for Customer Support (IC5) roles disclosed in public job postings is $107k - $164k as of Jul 2026, based on 120 job postings from 32 companies.

Salary Range

Low

$106,600

21%

Mid

$135,200

21%

High

$163,800

Level Comparison

Level	Sample Size		Low	Mid	High
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance.	Very Large 431 Data Points		$50,000	$55,000	$60,000
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth.	Very Large 767 Data Points		$61,549	$70,774	$80,000
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed.	Very Large 228 Data Points		$79,000	$90,400	$101,800
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise.	Very Large 254 Data Points		$95,100	$108,429	$121,758
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals.	Small 22 Data Points		$106,600	$135,200	$163,800
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact.	Small 16 Data Points		$139,900	$172,950	$206,000
M3 Manager Directly supervises a team of individual contributors and is accountable for their results.	Very Large 259 Data Points		$96,420	$111,265	$126,110
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results.	Large 68 Data Points		$130,500	$146,625	$162,750
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results.	Medium 31 Data Points		$143,000	$174,000	$205,000
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function.	Small 20 Data Points		$191,100	$225,550	$260,000