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Tools
Customer Support
M3 - Manager
The median salary range for Customer Support (M3) roles disclosed in public job postings is $95k - $126k as of Aug 2026, based on 1,519 job postings from 315 companies.
Salary Range
Low
$95,247
14%
Mid
$110,746
14%
High
$126,246
Data Points
Sort By
Support Operations Manager
United States
·3+ Years Experience
·Last Posted: Jun 2026
$159k - $199k
$159,000 - $199,000
Support Operations Manager
Remote
·3+ Years Experience
·Last Posted: Jun 2026
$159k - $199k
$159,000 - $199,000
Escalation Manager
Tempe
·4+ Years Experience
$159k - $196k
$159,000 - $196,000
Escalation Manager
United States
·4+ Years Experience
$159k - $196k
$159,000 - $196,000
Escalation Manager, Event Response Team; エスカレーション マネージャー、イベント対応チーム
Tokyo
·4+ Years Experience
N/A
N/A
Escalation Manager, Event Response Team; エスカレーション マネージャー、イベント対応チーム
Japan
·4+ Years Experience
N/A
N/A
Manager, XSOAR Technical Support
Plano
·10+ Years Experience
$121k - $196k
$121,100 - $195,900
Mgr, Technical Customer Support
United States
·10+ Years Experience
$121k - $196k
$121,100 - $195,900
Mgr, Technical Customer Support
Plano
·10+ Years Experience
$121k - $196k
$121,100 - $195,900
Manager, XSOAR Technical Support
United States
·10+ Years Experience
$121k - $196k
$121,100 - $195,900
Manager, Enterprise Support, Department of Defense
Arlington
$169k - $229k
$169,000 - $228,600
Manager, Enterprise Support, Department of Defense
Arlington
$169k - $229k
$169,000 - $228,600
Manager, Customer Support Engineering, Fauna
New York City
$157k - $213k
$157,100 - $212,600
Manager III, Support Engineer - AMZ10220871
Seattle
·4+ Years Experience
$150k - $193k
$149,754 - $193,200
Mgr III, Support Engineer-Ext - AMZ9776112
Seattle
·5+ Years Experience
·Last Posted: Jun 2026
$144k - $193k
$144,311 - $193,200
Support Engineering Operations Manager, LEO Enterprise Customer Support
Bellevue
·Last Posted: Jul 2026
$143k - $193k
$142,800 - $193,200
Support Engineering Operations Manager, LEO Enterprise Customer Support
Bellevue
·Last Posted: Jul 2026
$143k - $193k
$142,800 - $193,200
Manager Technical Support, OMHS Integration and Deployment (I&D)
Richardson
·4+ Years Experience
·Last Posted: Feb 2026
$143k - $193k
$142,800 - $193,200
Enterprise Support Manager, Devices and Services Enterprise Support (DES)
Seattle
$143k - $193k
$142,800 - $193,200
Technical Support Quality Manager, Amazon Leo Customer Support
Bellevue
·Last Posted: Jul 2026
$139k - $188k
$139,100 - $188,100
Technical Support Quality Manager, Amazon Leo Customer Support
Bellevue
·Last Posted: Jul 2026
$139k - $188k
$139,100 - $188,100
Quality Performance Manager, Ring Blink Customer Support Quality Assurance (CSQA) team
Hawthorne
·3-5 Years Experience
$73k - $125k
$72,900 - $125,100
Quality Insights Manager, Ring Blink Customer Support Quality Assurance (CSQA) team
Hawthorne
·3-5 Years Experience
$73k - $125k
$72,900 - $125,100
Contact Center Supervisor, Amazon One Medical Customer Care
Tempe
·3+ Years Experience
·Last Posted: Feb 2026
$53k - $62k
$52,800 - $61,800
Contact Center Supervisor, Amazon One Medical Customer Care
Tempe
·3+ Years Experience
$53k - $62k
$52,800 - $61,800
Team Lead, Inbound
Lucknow
N/A
N/A
Site Lead Leo Customer Support, Leo Customer Support
Cairo
N/A
N/A
CS Team Manager (Norwegian)
Edinburgh
N/A
N/A
Manager, Technical Support Engineering
Republic of India
·10+ Years Experience
$123k - $186k
$123,100 - $186,300
Manager, Technical Support Engineering
Indianapolis
·10+ Years Experience
$123k - $186k
$123,100 - $186,300
Agentforce Technical Manager
Hyderabad
·12+ Years Experience
N/A
N/A
Agentforce Technical Manager
Republic of India
·12+ Years Experience
N/A
N/A
Manager, Technical Support Engineering
Republic of India
·8+ Years Experience
N/A
N/A
Manager, Technical Support Engineering
Republic of India
·7+ Years Experience
N/A
N/A
Critical Customer Response Manager
Ireland
N/A
N/A
Critical Customer Response Manager
Dublin
N/A
N/A
Critical Customer Response Manager
Dublin
N/A
N/A
Help Center Lead
San Francisco
·Last Posted: Apr 2026
$160k - $180k
$160,000 - $180,000
Technical Support Manager, EMEA
Ireland
·8+ Years Experience
N/A
N/A
Technical Support Manager, EMEA
Dublin
·8+ Years Experience
N/A
N/A
Technical Support Manager, EMEA
Dublin
·8+ Years Experience
N/A
N/A
Product Support Manager
Hyderabad
·8+ Years Experience
N/A
N/A
Product Support Manager
Republic of India
·8+ Years Experience
N/A
N/A
Manager, Customer Support
United States
·2+ Years Experience
·Last Posted: Mar 2026
$113k - $179k
$113,100 - $178,900
Technical Support Engineering Manager
New York City
·5+ Years Experience
·Last Posted: Jun 2026
$151k - $176k
$151,000 - $176,000
Technical Support Engineering Manager
San Francisco
·5+ Years Experience
·Last Posted: Jun 2026
$151k - $176k
$151,000 - $176,000
Escalation Manager - EST hours
United States
·3+ Years Experience
$101k - $198k
$101,000 - $198,000
Escalation Manager, FedRamp - 2nd Shift
United States
·3+ Years Experience
·Last Posted: Apr 2026
$107k - $153k
$107,000 - $153,000
Escalation Manager
Ireland
·3+ Years Experience
N/A
N/A
Escalation Manager
Dublin
·3+ Years Experience
N/A
N/A
Escalation Manager
Dublin
·3+ Years Experience
N/A
N/A
Manager, Support Quality
Foster City
·5+ Years Experience
·Last Posted: Mar 2026
$140k - $175k
$140,000 - $175,000
Technical Manager, Product Support
United States
·8+ Years Experience
·Last Posted: Mar 2026
$99k - $174k
$98,900 - $173,900
Technical Manager, Product Support
Colorado
·8+ Years Experience
·Last Posted: Mar 2026
$99k - $174k
$98,900 - $173,900
Technical Support Manager
San Francisco
·5+ Years Experience
·Last Posted: Mar 2026
$160k - $185k
$160,000 - $185,000
Technical Support Manager
San Francisco
·5+ Years Experience
·Last Posted: Feb 2026
$160k - $185k
$160,000 - $185,000
Technical Support Manager
San Francisco
·5+ Years Experience
·Last Posted: Mar 2026
$160k - $185k
$160,000 - $185,000
Technical Support Manager
San Francisco
·5+ Years Experience
·Last Posted: Apr 2026
$160k - $185k
$160,000 - $185,000
Technical Support Manager
San Francisco
·5+ Years Experience
·Last Posted: Apr 2026
$160k - $185k
$160,000 - $185,000
Technical Support Manager
San Francisco
·5+ Years Experience
·Last Posted: May 2026
$160k - $185k
$160,000 - $185,000
Technical Support Manager
New York City
·5+ Years Experience
·Last Posted: Apr 2026
$140k - $170k
$140,000 - $170,000
Technical Support Manager
New York City
·5+ Years Experience
·Last Posted: May 2026
$140k - $170k
$140,000 - $170,000
Technical Support Manager
San Francisco
·5+ Years Experience
·Last Posted: May 2026
$140k - $170k
$140,000 - $170,000
Technical Support Manager
New York City
·5+ Years Experience
·Last Posted: May 2026
$140k - $170k
$140,000 - $170,000
Technical Support Manager
San Francisco
·5+ Years Experience
·Last Posted: Jun 2026
$140k - $170k
$140,000 - $170,000
Technical Support Manager
New York City
·5+ Years Experience
·Last Posted: Jun 2026
$140k - $170k
$140,000 - $170,000
Technical Support Manager
New York City
·5+ Years Experience
$140k - $170k
$140,000 - $170,000
Technical Support Manager
San Francisco
·5+ Years Experience
·Last Posted: Jul 2026
$140k - $170k
$140,000 - $170,000
Technical Support Manager - EMEA
London
·2+ Years Experience
N/A
N/A
Technical Support Manager - EMEA
United Kingdom of Great Britain and Northern Ireland
·2+ Years Experience
N/A
N/A
Escalations Manager
United States
·5-10 Years Experience
·Last Posted: May 2026
$140k - $170k
$140,000 - $170,000
Escalations Manager
Santa Clara
·5-10 Years Experience
·Last Posted: May 2026
$140k - $170k
$140,000 - $170,000
Manager, Client Support NAM
Chicago
·5+ Years Experience
$132k - $165k
$132,000 - $165,000
Manager, Client Support NAM
United States
·5+ Years Experience
$132k - $165k
$132,000 - $165,000
Manager, Client Support NAM
Toronto
·5+ Years Experience
N/A
N/A
Manager, Client Support NAM
Canada
·5+ Years Experience
N/A
N/A
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 437 Data Points | $50,000 | $55,000 | $60,000 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 772 Data Points | $61,898 | $70,949 | $80,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Very Large 228 Data Points | $79,000 | $90,400 | $101,800 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Very Large 255 Data Points | $95,100 | $108,429 | $121,758 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Small 23 Data Points | $106,600 | $135,200 | $163,800 | |
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact. | Small 16 Data Points | $139,900 | $172,950 | $206,000 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Very Large 264 Data Points | $95,247 | $110,746 | $126,246 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Large 68 Data Points | $130,500 | $146,625 | $162,750 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Medium 31 Data Points | $143,000 | $174,000 | $205,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 20 Data Points | $191,100 | $225,550 | $260,000 |