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Customer Support
M4 - Sr. Manager
The median salary range for Customer Support (M4) roles disclosed in public job postings is $128k - $161k as of Sep 2026, based on 270 job postings from 94 companies.
Salary Range
Low
$128,000
11%
Mid
$144,500
11%
High
$161,000
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 500 Data Points | $50,000 | $55,000 | $60,000 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 878 Data Points | $60,100 | $69,570 | $79,040 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Very Large 250 Data Points | $80,000 | $91,289 | $102,578 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Very Large 324 Data Points | $98,000 | $110,183 | $122,366 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Medium 32 Data Points | $117,000 | $141,000 | $165,000 | |
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact. | Small 21 Data Points | $147,000 | $176,500 | $206,000 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Very Large 316 Data Points | $95,000 | $111,000 | $127,000 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Large 77 Data Points | $128,000 | $144,500 | $161,000 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Medium 37 Data Points | $152,800 | $183,900 | $215,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 20 Data Points | $191,100 | $225,550 | $260,000 |