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Customer Support

M4 - Sr. Manager

The median salary range for Customer Support (M4) roles disclosed in public job postings is $131k - $163k as of Jul 2026, based on 211 job postings from 85 companies.

Salary Range

Low

$130,500

11%

Mid

$146,625

11%

High

$162,750

Level Comparison

Level	Sample Size		Low	Mid	High
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance.	Very Large 425 Data Points		$50,000	$55,000	$60,000
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth.	Very Large 763 Data Points		$61,949	$70,974	$80,000
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed.	Very Large 226 Data Points		$77,750	$89,275	$100,800
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise.	Very Large 252 Data Points		$95,200	$108,175	$121,150
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals.	Small 22 Data Points		$106,600	$135,200	$163,800
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact.	Small 16 Data Points		$139,900	$172,950	$206,000
M3 Manager Directly supervises a team of individual contributors and is accountable for their results.	Very Large 254 Data Points		$98,900	$112,641	$126,382
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results.	Large 68 Data Points		$130,500	$146,625	$162,750
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results.	Medium 31 Data Points		$143,000	$174,000	$205,000
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function.	Small 19 Data Points		$192,091	$225,598	$259,106