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Customer Support
M5 - Director
The median salary range for Customer Support (M5) roles disclosed in public job postings is $156k - $215k as of Oct 2026, based on 197 job postings from 96 companies.
Salary Range
Low
$155,500
16%
Mid
$185,000
16%
High
$214,500
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 583 Data Points | $50,000 | $55,002 | $60,004 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 984 Data Points | $63,000 | $71,209 | $79,417 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Very Large 305 Data Points | $84,720 | $96,610 | $108,500 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Very Large 362 Data Points | $95,000 | $107,500 | $120,000 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Medium 41 Data Points | $113,000 | $138,700 | $164,400 | |
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact. | Medium 29 Data Points | $145,175 | $175,073 | $204,970 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Very Large 357 Data Points | $94,070 | $109,535 | $125,000 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Large 90 Data Points | $133,000 | $148,250 | $163,500 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Large 51 Data Points | $155,500 | $185,000 | $214,500 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 23 Data Points | $189,275 | $224,190 | $259,106 |