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Customer Support
M5 - Director
The median salary range for Customer Support (M5) roles disclosed in public job postings is $143k - $205k as of Jul 2026, based on 142 job postings from 70 companies.
Salary Range
Low
$143,000
18%
Mid
$174,000
18%
High
$205,000
Data Points
Sort By
Director of Global Support Operations
Remote
·10+ Years Experience
·Last Posted: Jul 2026
$283k - $424k
$282,500 - $423,750
Director of Global Support Operations
United States
·10+ Years Experience
·Last Posted: Jul 2026
$283k - $424k
$282,500 - $423,750
Director Engineering, Associate Experience, Amazon Customer Service
Seattle
·10+ Years Experience
$264k - $350k
$264,100 - $350,000
Director Network Control Center, Amazon Customer Service, Amazon Customer Service
Seattle
·Last Posted: Jun 2026
$238k - $321k
$237,500 - $321,300
Director, Support Field Delivery, APJC, AWS Enterprise Support Support
Sydney
N/A
N/A
Partner and Paid Support Director
Bellevue
·12+ Years Experience
·Last Posted: Feb 2026
$208k - $299k
$208,000 - $299,000
Partner and Paid Support Director
Bellevue
·12+ Years Experience
·Last Posted: Feb 2026
$208k - $299k
$208,000 - $299,000
Partner and Paid Support Director
United States
·12+ Years Experience
·Last Posted: Feb 2026
$208k - $299k
$208,000 - $299,000
Head of Support
San Francisco
·8+ Years Experience
·Last Posted: Jun 2026
$200k - $275k
$200,000 - $275,000
Director, Customer Support Systems
Remote
·Last Posted: Jun 2026
$153k - $259k
$152,800 - $259,200
Director, Support (EMEA)
Remote
N/A
N/A
Director, Support (EMEA)
United Kingdom of Great Britain and Northern Ireland
N/A
N/A
Director, Support (Bengaluru)
Republic of India
N/A
N/A
Director - Mainframe Software Technical Support
Durham
·18+ Years Experience
·Last Posted: Mar 2026
$160k - $257k
$160,300 - $256,500
Director - Mainframe Software Technical Support
United States
·18+ Years Experience
·Last Posted: Mar 2026
$160k - $257k
$160,300 - $256,500
Customer Engineering and Support (CES) Operations Leader
United States
·Last Posted: Mar 2026
$128k - $270k
$127,680 - $270,000
Head of Support
United States
$125k - $223k
$124,800 - $223,200
Director, Escalation Management
Raleigh
·Last Posted: May 2026
$134k - $243k
$134,000 - $243,000
Director, Escalation Management
Lehi
·Last Posted: May 2026
$134k - $243k
$134,000 - $243,000
Director, Technical Services EMEA
Ireland
·15+ Years Experience
N/A
N/A
Director, Technical Services EMEA
Dublin
·15+ Years Experience
N/A
N/A
Director, Technical Services EMEA
Dublin
·15+ Years Experience
N/A
N/A
Director, Technical Support
Remote
·8+ Years Experience
·Last Posted: Jul 2026
$182k - $214k
$182,000 - $214,000
Director, Technical Support
United States
·8+ Years Experience
·Last Posted: Jul 2026
$182k - $214k
$182,000 - $214,000
Director, Customer Service (Call center environment) (copy)
Durham
·12+ Years Experience
·Last Posted: Jun 2026
$143k - $205k
$143,000 - $205,000
Director, Customer Service (Call center environment) (copy)
Durham
·12+ Years Experience
·Last Posted: Jun 2026
$143k - $205k
$143,000 - $205,000
Director of Support Engineering - Americas
Remote
·Last Posted: May 2026
$160k - $200k
$160,000 - $200,000
Director, Product Support
New York City
·3+ Years Experience
·Last Posted: Jul 2026
$160k - $190k
$160,000 - $190,000
Director, Product Support
Canada
·3+ Years Experience
·Last Posted: Jul 2026
$160k - $190k
$160,000 - $190,000
Director, Product Support
Remote
·3+ Years Experience
·Last Posted: Jul 2026
$160k - $190k
$160,000 - $190,000
Responsable principal(e), Excellence du Soutien
Canada
·Last Posted: Jul 2026
$140k - $175k
$140,000 - $175,000
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 425 Data Points | $50,000 | $55,000 | $60,000 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 763 Data Points | $61,949 | $70,974 | $80,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Very Large 226 Data Points | $77,750 | $89,275 | $100,800 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Very Large 252 Data Points | $95,200 | $108,175 | $121,150 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Small 22 Data Points | $106,600 | $135,200 | $163,800 | |
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact. | Small 16 Data Points | $139,900 | $172,950 | $206,000 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Very Large 254 Data Points | $98,900 | $112,641 | $126,382 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Large 68 Data Points | $130,500 | $146,625 | $162,750 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Medium 31 Data Points | $143,000 | $174,000 | $205,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 19 Data Points | $192,091 | $225,598 | $259,106 |