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Customer Support
M5 - Director
The median salary range for Customer Support (M5) roles disclosed in public job postings is $143k - $214k as of Aug 2026, based on 152 job postings from 73 companies.
Salary Range
Low
$143,000
20%
Mid
$178,500
20%
High
$214,000
Data Points
Sort By
Director Engineering, Associate Experience, Amazon Customer Service
Seattle
·10+ Years Experience
$264k - $350k
$264,100 - $350,000
Director Network Control Center, Amazon Customer Service, Amazon Customer Service
Seattle
·Last Posted: Jun 2026
$238k - $321k
$237,500 - $321,300
Director, Support Field Delivery, APJC, AWS Enterprise Support Support
Sydney
N/A
N/A
Partner and Paid Support Director
Bellevue
·12+ Years Experience
·Last Posted: Feb 2026
$208k - $299k
$208,000 - $299,000
Partner and Paid Support Director
Bellevue
·12+ Years Experience
·Last Posted: Feb 2026
$208k - $299k
$208,000 - $299,000
Partner and Paid Support Director
United States
·12+ Years Experience
·Last Posted: Feb 2026
$208k - $299k
$208,000 - $299,000
Head of Support
San Francisco
·8+ Years Experience
·Last Posted: Jun 2026
$200k - $275k
$200,000 - $275,000
Director, Cardholder Services, Global Servicing
Miami
$156k - $265k
$156,000 - $265,000
Director, Support & Retention Experience
Ireland
N/A
N/A
Director, Support & Retention Experience
Dublin
N/A
N/A
Director, Support & Retention Experience
Dublin
N/A
N/A
Director, Customer Technical Services (Contact Center Lead)
Manila
N/A
N/A
Director, Customer Technical Services (Contact Center Lead)
Republic of the Philippines
N/A
N/A
Japan Customer Care Performance Director (Product Management – Technical)
Tokyo
N/A
N/A
Japan Customer Care Performance Director (Product Management – Technical)
Japan
N/A
N/A
Director, Customer Support Systems
Remote
·Last Posted: Jun 2026
$153k - $259k
$152,800 - $259,200
Director, Support (EMEA)
Remote
N/A
N/A
Director, Support (EMEA)
United Kingdom of Great Britain and Northern Ireland
N/A
N/A
Director, Support (Bengaluru)
Republic of India
N/A
N/A
Director - Mainframe Software Technical Support
Durham
·18+ Years Experience
·Last Posted: Mar 2026
$160k - $257k
$160,300 - $256,500
Director - Mainframe Software Technical Support
United States
·18+ Years Experience
·Last Posted: Mar 2026
$160k - $257k
$160,300 - $256,500
Customer Engineering and Support (CES) Operations Leader
United States
·Last Posted: Mar 2026
$128k - $270k
$127,680 - $270,000
Head of Support
United States
$125k - $223k
$124,800 - $223,200
Director, Escalation Management
Raleigh
·Last Posted: May 2026
$134k - $243k
$134,000 - $243,000
Director, Escalation Management
Lehi
·Last Posted: May 2026
$134k - $243k
$134,000 - $243,000
Director, Technical Support
United States
·8+ Years Experience
·Last Posted: Aug 2026
$180k - $215k
$180,000 - $215,000
Director, Technical Support
Remote
·8+ Years Experience
·Last Posted: Jul 2026
$182k - $214k
$182,000 - $214,000
Director, Technical Support
United States
·8+ Years Experience
·Last Posted: Jul 2026
$182k - $214k
$182,000 - $214,000
Director, Technical Support Engineering (L2 Support)
Remote
·10+ Years Experience
·Last Posted: Aug 2026
$133k - $213k
$132,720 - $213,300
Director, Customer Service (Call center environment) (copy)
Durham
·12+ Years Experience
·Last Posted: Jun 2026
$143k - $205k
$143,000 - $205,000
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 457 Data Points | $50,000 | $55,000 | $60,000 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 797 Data Points | $61,000 | $69,875 | $78,750 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Very Large 237 Data Points | $78,000 | $90,000 | $102,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Very Large 277 Data Points | $95,600 | $108,517 | $121,433 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Medium 27 Data Points | $106,400 | $133,500 | $160,600 | |
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact. | Small 20 Data Points | $147,660 | $177,280 | $206,900 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Very Large 283 Data Points | $94,070 | $110,063 | $126,055 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Large 70 Data Points | $130,500 | $146,625 | $162,750 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Medium 35 Data Points | $143,000 | $178,500 | $214,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 20 Data Points | $191,100 | $225,550 | $260,000 |