Filters
Location
Tiers
Geographies
Company Stage
M
-
M
MIN
MAX
Age of Data
Industry
Company
No results for this search
Tools
Customer Support
M5 - Director
The median salary range for Customer Support (M5) roles disclosed in public job postings is $143k - $205k as of Aug 2026, based on 145 job postings from 70 companies.
Salary Range
Low
$143,000
18%
Mid
$174,000
18%
High
$205,000
Data Points
Sort By
Director, Support & Retention Experience
Ireland
N/A
N/A
Director, Support & Retention Experience
Dublin
N/A
N/A
Director, Support & Retention Experience
Dublin
N/A
N/A
Director, Customer Technical Services (Contact Center Lead)
Manila
N/A
N/A
Director, Customer Technical Services (Contact Center Lead)
Republic of the Philippines
N/A
N/A
Japan Customer Care Performance Director (Product Management – Technical)
Tokyo
N/A
N/A
Japan Customer Care Performance Director (Product Management – Technical)
Japan
N/A
N/A
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 437 Data Points | $50,000 | $55,000 | $60,000 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 772 Data Points | $61,898 | $70,949 | $80,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Very Large 228 Data Points | $79,000 | $90,400 | $101,800 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Very Large 255 Data Points | $95,100 | $108,429 | $121,758 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Small 23 Data Points | $106,600 | $135,200 | $163,800 | |
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact. | Small 16 Data Points | $139,900 | $172,950 | $206,000 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Very Large 264 Data Points | $95,247 | $110,746 | $126,246 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Large 68 Data Points | $130,500 | $146,625 | $162,750 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Medium 31 Data Points | $143,000 | $174,000 | $205,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 20 Data Points | $191,100 | $225,550 | $260,000 |