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Customer Support

IC3 - Proficient

The median salary range for Customer Support (IC3) roles disclosed in public job postings is $79k - $102k as of Aug 2026, based on 1,649 job postings from 296 companies.

Salary Range

Low

$79,000

13%

Mid

$90,400

13%

High

$101,800

Level Comparison

Level	Sample Size		Low	Mid	High
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance.	Very Large 437 Data Points		$50,000	$55,000	$60,000
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth.	Very Large 772 Data Points		$61,898	$70,949	$80,000
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed.	Very Large 228 Data Points		$79,000	$90,400	$101,800
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise.	Very Large 255 Data Points		$95,100	$108,429	$121,758
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals.	Small 23 Data Points		$106,600	$135,200	$163,800
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact.	Small 16 Data Points		$139,900	$172,950	$206,000
M3 Manager Directly supervises a team of individual contributors and is accountable for their results.	Very Large 264 Data Points		$95,247	$110,746	$126,246
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results.	Large 68 Data Points		$130,500	$146,625	$162,750
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results.	Medium 31 Data Points		$143,000	$174,000	$205,000
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function.	Small 20 Data Points		$191,100	$225,550	$260,000