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Customer Support
IC3 - Proficient
Salary Range
Low
$70,000
13%
Mid
$80,000
13%
High
$90,000
Data Points
Sort By
Customer Solutions Manager
San Francisco
· 4-5 Years Experience
· Last Posted: Apr 2024
Inactive
$160k - $220k
$160,000 - $220,000
Triage Engineer, AR/VR
Cupertino
· Last Posted: Oct 2023
Inactive
$161k - $242k
$161,000 - $242,000
Triage Engineer, AR/VR
Santa Clara
· Last Posted: Oct 2023
Inactive
$161k - $242k
$161,000 - $242,000
Triage Engineer, AR/VR
United States
· Last Posted: Oct 2023
Inactive
$161k - $242k
$161,000 - $242,000
Trust & Safety Solutions Engineer
United States
· 3+ Years Experience
· Last Posted: Jun 2023
Inactive
$130k - $242k
$130,000 - $242,000
Trust & Safety Solutions Engineer
Cupertino
· 3+ Years Experience
· Last Posted: Jun 2023
Inactive
$130k - $242k
$130,000 - $242,000
Trust & Safety Solutions Engineer
Santa Clara
· 3+ Years Experience
· Last Posted: Jun 2023
Inactive
$130k - $242k
$130,000 - $242,000
Trust & Safety Solutions Engineer
United States
· 3+ Years Experience
· Last Posted: Jun 2023
Inactive
$115k - $218k
$115,000 - $217,500
Trust & Safety Solutions Engineer
Seattle
· 3+ Years Experience
· Last Posted: Jun 2023
Inactive
$115k - $218k
$115,000 - $217,500
Trust & Safety Solutions Engineer
United States
· 3+ Years Experience
· Last Posted: Jun 2023
Inactive
$115k - $218k
$115,000 - $217,500
Trust & Safety Solutions Engineer
United States
· 3+ Years Experience
· Last Posted: Jun 2023
Inactive
$115k - $218k
$115,000 - $217,500
Trust & Safety Solutions Engineer
Vancouver
· 3+ Years Experience
· Last Posted: Jun 2023
Inactive
$115k - $218k
$115,000 - $217,500
Trust & Safety Solutions Engineer
Seattle
· 3+ Years Experience
· Last Posted: Jun 2023
Inactive
$115k - $218k
$115,000 - $217,500
Trust & Safety Solutions Engineer
Vancouver
· 3+ Years Experience
· Last Posted: Jun 2023
Inactive
$115k - $218k
$115,000 - $217,500
Triage Engineer, AR/VR
United States
· Last Posted: Jun 2023
Inactive
$136k - $207k
$136,000 - $207,000
Triage Engineer, AR/VR
Seattle
· Last Posted: Jun 2023
Inactive
$136k - $207k
$136,000 - $207,000
Connected Media Triage Engineer
United States
· Last Posted: Apr 2024
Inactive
$88k - $170k
$88,100 - $170,100
Connected Media Triage Engineer
San Diego
· Last Posted: Apr 2024
Inactive
$88k - $170k
$88,100 - $170,100
AppleCare Workforce Management
United States
· 4+ Years Experience
· Last Posted: Jan 2024
Inactive
$88k - $133k
$88,000 - $132,800
AppleCare Workforce Management
Sacramento
· 4+ Years Experience
· Last Posted: Jan 2024
Inactive
$88k - $133k
$88,000 - $132,800
ACE Product Support Engineer - Apple Media Products
Sacramento
· 5+ Years Experience
· Last Posted: Nov 2023
Inactive
$75k - $113k
$75,400 - $113,100
ACE Product Support Engineer - Apple Media Products
United States
· 5+ Years Experience
· Last Posted: Nov 2023
Inactive
$75k - $113k
$75,400 - $113,100
Escalation Engineer
Santa Clara
· 4+ Years Experience
· Last Posted: Oct 2023
Inactive
$108k - $173k
$108,000 - $172,500
Escalation Engineer
Santa Clara
· 4+ Years Experience
· Last Posted: Oct 2023
Inactive
$108k - $173k
$108,000 - $172,500
Escalation Engineer
Santa Clara
· 4+ Years Experience
· Last Posted: Oct 2023
Inactive
$108k - $173k
$108,000 - $172,500
Technical Account Manager, Customer Support
United States
· 5+ Years Experience
· Last Posted: Apr 2024
Inactive
$115k - $170k
$115,000 - $170,000
Technical Account Manager, Customer Support
United States
· 5+ Years Experience
· Last Posted: Apr 2024
Inactive
$115k - $170k
$115,000 - $170,000
Service Engineer II - Customer Response (CxRE)
Redmond
· 3+ Years Experience
· Last Posted: Dec 2023
Inactive
$94k - $183k
$94,300 - $182,600
Service Engineer II - Customer Response (CxRE)
United States
· 3+ Years Experience
· Last Posted: Dec 2023
Inactive
$94k - $183k
$94,300 - $182,600
Technical Support Engineer - Microsoft Teams/Skype
United States
· 5+ Years Experience
· Last Posted: Feb 2024
Inactive
$81k - $162k
$80,900 - $162,200
Support Escalation Engineer Azure Event Management
United States
· 5+ Years Experience
· Last Posted: Feb 2024
Inactive
$81k - $162k
$80,900 - $162,200
Support Escalation Engineer Azure Event Management
United States
· 5+ Years Experience
· Last Posted: Feb 2024
Inactive
$81k - $162k
$80,900 - $162,200
Escalation Engineer (West Coast)
San Jose
· 3+ Years Experience
· Last Posted: Jul 2023
Inactive
$90k - $150k
$90,000 - $150,000
Escalation Engineer (West Coast)
United States
· 3+ Years Experience
· Last Posted: Jul 2023
Inactive
$90k - $150k
$90,000 - $150,000
Tier-3 Senior Support Engineer
United States
· 5+ Years Experience
· Last Posted: Nov 2023
Inactive
$118k - $149k
$117,500 - $149,000
Escalations Engineer
Remote
· Last Posted: Jun 2023
Inactive
$125k - $145k
$125,000 - $145,000
Escalations Engineer
Phoenix
· Last Posted: Jun 2023
Inactive
$125k - $145k
$125,000 - $145,000
Escalations Engineer
Remote
· Last Posted: Aug 2023
Inactive
$125k - $145k
$125,000 - $145,000
Escalations Engineer
Seattle
· Last Posted: Aug 2023
Inactive
$125k - $145k
$125,000 - $145,000
Escalations Engineer
Seattle
· Last Posted: Jun 2023
Inactive
$125k - $145k
$125,000 - $145,000
Escalations Engineer
Phoenix
· Last Posted: Aug 2023
Inactive
$125k - $145k
$125,000 - $145,000
Clinical Support Representative (Pacific Time or Mountain Time Zones)
Remote
· 5+ Years Experience
· Last Posted: Dec 2023
Inactive
$120k - $150k
$120,000 - $150,000
Clinical Support Representative
Remote
· 5+ Years Experience
· Last Posted: Oct 2023
Inactive
$120k - $140k
$120,000 - $140,000
Client Support Manager
Remote
· Last Posted: May 2024
Inactive
$108k - $141k
$107,681 - $140,760
Client Solutions Manager - San Francisco
San Francisco
· Last Posted: Nov 2023
Inactive
$80k - $134k
$80,360 - $133,633
Client Solutions Manager - New York
New York City
· Last Posted: Jun 2023
Inactive
$66k - $134k
$65,600 - $133,633
Client Solutions Manager - New York
New York City
· Last Posted: Nov 2023
Inactive
$66k - $134k
$65,600 - $133,633
LIVE Customer Experience Specialist - USDS
Los Angeles
· 3+ Years Experience
· Last Posted: Nov 2023
Inactive
$80k - $131k
$79,800 - $130,888
Client Solutions Manager - Los Angeles
Los Angeles
· Last Posted: Dec 2023
Inactive
$62k - $127k
$62,400 - $126,952
Client Solutions Manager - LA
Los Angeles
· Last Posted: Nov 2023
Inactive
$62k - $127k
$62,400 - $126,951
End User Support Technician
United States
· 7+ Years Experience
· Last Posted: Dec 2023
Inactive
$104k - $127k
$104,000 - $127,000
Customer Solutions Manager
Remote
· 5+ Years Experience
· Last Posted: Nov 2023
Inactive
$105k - $125k
$105,000 - $125,000
Autonomy Technical Support
Concord
· Last Posted: Jul 2023
Inactive
$72k - $121k
$72,000 - $121,000
Autonomy Technical Support
Oakland
· Last Posted: Jul 2023
Inactive
$72k - $121k
$72,000 - $121,000
Autonomy Technical Support
San Francisco
· Last Posted: Jul 2023
Inactive
$72k - $121k
$72,000 - $121,000
Application Support Engineer (US Remote)
United States
· 5+ Years Experience
· Last Posted: Nov 2023
Inactive
$100k - $120k
$100,000 - $120,000
Application Support Engineer (US Remote)
Seattle
· 5+ Years Experience
· Last Posted: Nov 2023
Inactive
$100k - $120k
$100,000 - $120,000
Customer Excellence Specialist - Remote
United States
· 5+ Years Experience
· Last Posted: May 2024
Inactive
$88k - $119k
$88,382 - $119,315
Customer Excellence Specialist - Hybrid (Palo Alto)
United States
· 5+ Years Experience
· Last Posted: Mar 2024
Inactive
$88k - $119k
$88,382 - $119,315
Support Operations Engineer (US East)
Atlanta
· Last Posted: Jun 2023
Inactive
$60k - $120k
$60,000 - $120,000
Support Operations Engineer (US East)
New York City
· Last Posted: Jun 2023
Inactive
$60k - $120k
$60,000 - $120,000
Support Operations Engineer (US East)
United States
· Last Posted: Jun 2023
Inactive
$60k - $120k
$60,000 - $120,000
Support Operations Engineer (US East)
Georgia
· Last Posted: Jun 2023
Inactive
$60k - $120k
$60,000 - $120,000
Support Operations Engineer (US East)
Boston
· Last Posted: Jun 2023
Inactive
$60k - $120k
$60,000 - $120,000
Technical Escalations Engineer 2 (Agent)
New York City
· Last Posted: Jan 2024
Inactive
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (Agent)
United States
· Last Posted: Jan 2024
Inactive
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (Agent)
United States
· Last Posted: Jan 2024
Inactive
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (Agent)
Boston
· Last Posted: Jan 2024
Inactive
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (APM) - US - East
United States
· 2+ Years Experience
· Last Posted: Jan 2024
Inactive
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (APM) - US - East
Boston
· 2+ Years Experience
· Last Posted: Jan 2024
Inactive
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (APM) - US - East
New York City
· 2+ Years Experience
· Last Posted: Jan 2024
Inactive
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (APM) - US - East
United States
· 2+ Years Experience
· Last Posted: Jan 2024
Inactive
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (DBM)
New York City
· 2+ Years Experience
· Last Posted: Mar 2024
Inactive
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (DBM)
United States
· 2+ Years Experience
· Last Posted: Mar 2024
Inactive
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (DBM)
Boston
· 2+ Years Experience
· Last Posted: Mar 2024
Inactive
$80k - $117k
$80,000 - $117,000
Premier Support Engineer 2
Boston
· 2+ Years Experience
· Last Posted: Feb 2024
Inactive
$72k - $106k
$72,000 - $106,000
Premier Support Engineer 2
United States
· 2+ Years Experience
· Last Posted: Feb 2024
Inactive
$72k - $106k
$72,000 - $106,000
Level Comparison
Level | Sample Size | Low | Mid | High | |
---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 127 Data Points | $45,000 | $50,450 | $55,900 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 311 Data Points | $57,421 | $62,836 | $68,250 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Large 84 Data Points | $70,000 | $80,000 | $90,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Large 53 Data Points | $79,215 | $90,858 | $102,500 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 4 Data Points | $97,125 | $121,063 | $145,000 | |
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact. | Insufficient 2 Data Points | $77,500 | $85,000 | $92,500 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Large 71 Data Points | $87,250 | $103,275 | $119,300 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Medium 35 Data Points | $110,000 | $129,500 | $149,000 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Medium 37 Data Points | $150,000 | $171,000 | $192,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Insufficient 5 Data Points | $212,000 | $247,650 | $283,300 |
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