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Datasets
Customer Support
IC3 - Proficient
Salary Range
Low
$65,000
10%
Mid
$72,500
10%
High
$80,000
Data Points
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Customer Solutions Manager
San Francisco
·4-5 Years Experience
·Last Posted: Apr 2024
$160k - $220k
$160,000 - $220,000
Technical Account Manager, Customer Support
United States
·5+ Years Experience
·Last Posted: Apr 2024
$115k - $170k
$115,000 - $170,000
Technical Account Manager, Customer Support
United States
·5+ Years Experience
·Last Posted: Apr 2024
$115k - $170k
$115,000 - $170,000
Service Engineer II - Customer Response (CxRE)
Redmond
·3+ Years Experience
·Last Posted: Dec 2023
$94k - $183k
$94,300 - $182,600
Service Engineer II - Customer Response (CxRE)
United States
·3+ Years Experience
·Last Posted: Dec 2023
$94k - $183k
$94,300 - $182,600
Technical Support Engineer - Microsoft Teams/Skype
United States
·5+ Years Experience
·Last Posted: Feb 2024
$81k - $162k
$80,900 - $162,200
Support Escalation Engineer Azure Event Management
United States
·5+ Years Experience
·Last Posted: Feb 2024
$81k - $162k
$80,900 - $162,200
Support Escalation Engineer Azure Event Management
United States
·5+ Years Experience
·Last Posted: Feb 2024
$81k - $162k
$80,900 - $162,200
Tier-3 Senior Support Engineer
United States
·5+ Years Experience
·Last Posted: Nov 2023
$118k - $149k
$117,500 - $149,000
Client Support Manager
Remote
·Last Posted: May 2024
$108k - $141k
$107,681 - $140,760
Clinical Support Representative (Pacific Time or Mountain Time Zones)
Remote
·5+ Years Experience
·Last Posted: Dec 2023
$120k - $150k
$120,000 - $150,000
Clinical Support Representative
Remote
·5+ Years Experience
·Last Posted: Oct 2023
$120k - $140k
$120,000 - $140,000
Clinical Support Representative (Pacific Time Zone)
Remote
·5+ Years Experience
·Last Posted: Oct 2024
$120k - $140k
$120,000 - $140,000
Customer Support Supervisor
Remote
·1+ Years Experience
·Last Posted: Aug 2024
$138k
$137,500
Connected Media Triage Engineer
United States
·Last Posted: Jun 2024
$88k - $170k
$88,109 - $170,100
Connected Media Triage Engineer
United States
·Last Posted: Apr 2024
$88k - $170k
$88,100 - $170,100
Connected Media Triage Engineer
San Diego
·Last Posted: Apr 2024
$88k - $170k
$88,100 - $170,100
AppleCare Workforce Management
United States
·4+ Years Experience
·Last Posted: Jan 2024
$88k - $133k
$88,000 - $132,800
AppleCare Workforce Management
Sacramento
·4+ Years Experience
·Last Posted: Jan 2024
$88k - $133k
$88,000 - $132,800
ACE Product Support Engineer - Apple Media Products
Sacramento
·5+ Years Experience
·Last Posted: Nov 2023
$75k - $113k
$75,400 - $113,100
ACE Product Support Engineer - Apple Media Products
United States
·5+ Years Experience
·Last Posted: Nov 2023
$75k - $113k
$75,400 - $113,100
End User Support Technician
United States
·7+ Years Experience
·Last Posted: Sep 2024
$100k - $138k
$100,000 - $138,000
End User Support Technician
United States
·7+ Years Experience
·Last Posted: Dec 2023
$104k - $127k
$104,000 - $127,000
Client Solutions Manager - San Francisco
San Francisco
·Last Posted: Nov 2023
$80k - $134k
$80,360 - $133,633
Client Solutions Manager - New York
New York City
·Last Posted: Nov 2023
$66k - $134k
$65,600 - $133,633
LIVE Customer Experience Specialist - USDS
Los Angeles
·3+ Years Experience
·Last Posted: Nov 2023
$80k - $131k
$79,800 - $130,888
Client Solutions Manager - Los Angeles
Los Angeles
·Last Posted: Dec 2023
$62k - $127k
$62,400 - $126,952
Client Solutions Manager - LA
Los Angeles
·Last Posted: Nov 2023
$62k - $127k
$62,400 - $126,951
Customer Solutions Manager
Remote
·5+ Years Experience
·Last Posted: Nov 2023
$105k - $125k
$105,000 - $125,000
Application Support Engineer (US Remote)
United States
·5+ Years Experience
·Last Posted: Nov 2023
$100k - $120k
$100,000 - $120,000
Application Support Engineer (US Remote)
Seattle
·5+ Years Experience
·Last Posted: Nov 2023
$100k - $120k
$100,000 - $120,000
Customer Excellence Specialist - Remote
United States
·5+ Years Experience
·Last Posted: May 2024
$88k - $119k
$88,382 - $119,315
Customer Excellence Specialist - Hybrid (Palo Alto)
United States
·5+ Years Experience
·Last Posted: Mar 2024
$88k - $119k
$88,382 - $119,315
Customer Excellence Specialist (Hybrid)
United States
·5+ Years Experience
·Last Posted: Jul 2024
$66k - $106k
$66,300 - $106,100
Technical Escalations Engineer 2 (Agent)
New York City
·Last Posted: Jan 2024
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (Agent)
United States
·Last Posted: Jan 2024
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (Agent)
United States
·Last Posted: Jan 2024
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (Agent)
Boston
·Last Posted: Jan 2024
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (APM) - US - East
United States
·2+ Years Experience
·Last Posted: Jan 2024
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (APM) - US - East
Boston
·2+ Years Experience
·Last Posted: Jan 2024
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (APM) - US - East
New York City
·2+ Years Experience
·Last Posted: Jan 2024
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (APM) - US - East
United States
·2+ Years Experience
·Last Posted: Jan 2024
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (DBM)
New York City
·2+ Years Experience
·Last Posted: Mar 2024
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (DBM)
United States
·2+ Years Experience
·Last Posted: Mar 2024
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (DBM)
Boston
·2+ Years Experience
·Last Posted: Mar 2024
$80k - $117k
$80,000 - $117,000
Premier Support Engineer 2
Boston
·2+ Years Experience
·Last Posted: Feb 2024
$72k - $106k
$72,000 - $106,000
Premier Support Engineer 2
United States
·2+ Years Experience
·Last Posted: Feb 2024
$72k - $106k
$72,000 - $106,000
Associate Escalation Manager- Remote
Chicago
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
Minneapolis
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
United Kingdom of Great Britain and Northern Ireland
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
Plano
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
Denver
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
Boulder
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
St. Louis
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
Atlanta
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
Cleveland
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
Milwaukee
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
Madison
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
Tampa
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
Dallas
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Customer Care Administrator II - Quality
Remote
·5+ Years Experience
·Last Posted: Feb 2024
$80k - $105k
$80,000 - $105,000
Assoc. Client Solutions Manager
Philadelphia
·3-5 Years Experience
·Last Posted: Nov 2023
$58k - $97k
$57,600 - $96,600
Channel Partners Support (REMOTE)
Remote
·5+ Years Experience
·Last Posted: Jun 2024
$100k - $125k
$100,000 - $125,000
Customer Experience Manager - Solar
Houston
·5+ Years Experience
·Last Posted: Sep 2024
$85k - $95k
$85,000 - $95,000
Customer Care Supervisor
New Orleans
·5+ Years Experience
·Last Posted: May 2024
$65k - $70k
$65,000 - $70,000
Level Comparison
Level | Sample Size | Low | Mid | High | |
---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 138 Data Points | $45,000 | $50,000 | $55,000 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 323 Data Points | $55,000 | $62,134 | $69,267 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Large 77 Data Points | $65,000 | $72,500 | $80,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Large 55 Data Points | $80,000 | $94,750 | $109,500 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 1 Data Point | $55,250 | $65,000 | $74,750 | |
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact. | Insufficient 2 Data Points | $77,500 | $85,000 | $92,500 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Large 71 Data Points | $78,285 | $94,143 | $110,000 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Medium 39 Data Points | $107,100 | $120,300 | $133,500 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Medium 28 Data Points | $145,000 | $168,500 | $192,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Insufficient 5 Data Points | $221,000 | $252,150 | $283,300 |
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