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Datasets
Customer Support
IC3 - Proficient
Salary Range
Low
$69,313
9%
Mid
$76,039
9%
High
$82,765
Data Points
Sort By
Customer Solutions Manager
San Francisco
·4-5 Years Experience
·Last Posted: Apr 2024
$160k - $220k
$160,000 - $220,000
End User Services (IT Support) Professional
New York City
·5+ Years Experience
·Last Posted: Jan 2025
$150k - $200k
$150,000 - $200,000
Connected Media Triage Engineer
United States
·Last Posted: Jun 2024
$88k - $170k
$88,109 - $170,100
Connected Media Triage Engineer
San Diego
·Last Posted: Apr 2024
$88k - $170k
$88,100 - $170,100
Connected Media Triage Engineer
United States
·Last Posted: Apr 2024
$88k - $170k
$88,100 - $170,100
Technical Account Manager, Customer Support
United States
·5+ Years Experience
·Last Posted: Apr 2024
$115k - $170k
$115,000 - $170,000
Technical Account Manager, Customer Support
United States
·5+ Years Experience
·Last Posted: Apr 2024
$115k - $170k
$115,000 - $170,000
Advisor, Customer Support Operations
Reston
·Last Posted: Jan 2025
$100k - $150k
$100,100 - $150,000
FlexTrade Application Support
New York City
·5+ Years Experience
·Last Posted: Nov 2024
$100k - $150k
$100,000 - $150,000
Client Support Manager
Remote
·Last Posted: May 2024
$108k - $141k
$107,681 - $140,760
Clinical Support Representative (Pacific Time Zone)
Remote
·5+ Years Experience
·Last Posted: Oct 2024
$120k - $140k
$120,000 - $140,000
End User Support Technician
United States
·7+ Years Experience
·Last Posted: Sep 2024
$100k - $138k
$100,000 - $138,000
Billing Support Specialist (CX)
New York City
·5+ Years Experience
·Last Posted: Dec 2024
$105k - $120k
$105,000 - $120,000
Customer Excellence Specialist - Remote
United States
·5+ Years Experience
·Last Posted: May 2024
$88k - $119k
$88,382 - $119,315
Customer Excellence Specialist - Hybrid (Palo Alto)
United States
·5+ Years Experience
·Last Posted: Mar 2024
$88k - $119k
$88,382 - $119,315
Customer Excellence Specialist (Hybrid)
United States
·5+ Years Experience
·Last Posted: Jul 2024
$66k - $106k
$66,300 - $106,100
Technical Escalations Engineer 2 (DBM)
New York City
·2+ Years Experience
·Last Posted: Mar 2024
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (DBM)
Boston
·2+ Years Experience
·Last Posted: Mar 2024
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (DBM)
United States
·2+ Years Experience
·Last Posted: Mar 2024
$80k - $117k
$80,000 - $117,000
Associate Escalation Manager- Remote
Chicago
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
Minneapolis
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
United Kingdom of Great Britain and Northern Ireland
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
Plano
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
Denver
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
Boulder
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
St. Louis
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
Atlanta
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
Cleveland
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
Milwaukee
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
Madison
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
Tampa
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
Dallas
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Customer Support Supervisor
Remote
·1+ Years Experience
·Last Posted: Aug 2024
$138k
$137,500
Customer Support Supervisor
Remote
·1+ Years Experience
·Last Posted: Dec 2024
$69k - $88k
$69,000 - $88,000
Tier 3 Support Engineer (Central or East)
Remote
·3+ Years Experience
·Last Posted: Jan 2025
$90k - $110k
$90,000 - $110,000
Client Solutions Consultant II
New York City
·4-7 Years Experience
·Last Posted: Feb 2025
$72k - $108k
$72,000 - $108,000
Enterprise Technical Support Specialist
Remote
·Last Posted: Jan 2025
$81k - $105k
$80,800 - $105,300
Customer Support & Operations System Engineer
United States
·5+ Years Experience
$128k - $150k
$128,000 - $150,000
Customer Support Representative III
United States
·3+ Years Experience
·Last Posted: Dec 2024
$45k - $57k
$45,320 - $56,650
Senior Support Representative (EST)
Remote
·5-8 Years Experience
·Last Posted: Dec 2024
$70k - $93k
$70,000 - $93,000
Senior Support Representative
Remote
·5-7 Years Experience
·Last Posted: May 2024
$70k - $93k
$70,000 - $93,000
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 113 Data Points | $47,500 | $51,250 | $55,000 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 299 Data Points | $59,000 | $64,500 | $70,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Large 68 Data Points | $69,313 | $76,039 | $82,765 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Medium 42 Data Points | $90,000 | $101,155 | $112,310 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 2 Data Points | $72,625 | $82,500 | $92,375 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Large 58 Data Points | $76,972 | $89,197 | $101,422 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Medium 27 Data Points | $110,000 | $124,068 | $138,135 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Small 19 Data Points | $152,617 | $176,309 | $200,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 7 Data Points | $221,000 | $251,000 | $281,000 |
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