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Datasets
Customer Support
IC3 - Proficient
Salary Range
Low
$65,000
10%
Mid
$72,500
10%
High
$80,000
Data Points
Sort By
Senior Support Representative
Remote
·5-7 Years Experience
·Last Posted: May 2024
$70k - $93k
$70,000 - $93,000
Customer Service Specialist
San Diego
·4+ Years Experience
·Last Posted: Nov 2023
$75k - $91k
$75,150 - $91,197
Customer Care Manager
Remote
·2-3 Years Experience
·Last Posted: Feb 2024
$70k - $90k
$70,000 - $90,000
Senior Technical Support Specialist (Remote - US)
United States
·4+ Years Experience
·Last Posted: May 2024
$72k - $95k
$72,250 - $95,000
Senior Technical Support Specialist
United States
·4+ Years Experience
·Last Posted: Aug 2024
$65k - $85k
$65,000 - $85,000
Client Support Manager
Remote
·Last Posted: Feb 2024
$65k - $90k
$64,800 - $90,000
Tier 3 Customer Support Analyst
Remote
·3+ Years Experience
·Last Posted: May 2024
$80k - $85k
$80,000 - $85,000
Tier 3 Customer Support Analyst
Minneapolis
·3+ Years Experience
·Last Posted: May 2024
$80k - $85k
$80,000 - $85,000
Tier 2 Customer Support Analyst
Minneapolis
·Last Posted: Aug 2024
$65k - $73k
$65,000 - $72,500
Customer Experience Specialist
Remote
·Last Posted: Jul 2024
$80k
$80,000
LOS Support Specialist
Remote
·5+ Years Experience
·Last Posted: Dec 2023
$70k - $80k
$70,000 - $80,000
Servicing Analyst
Remote
·Last Posted: Nov 2023
$65k - $80k
$65,000 - $80,000
Support Specialist
San Francisco
·3+ Years Experience
·Last Posted: Mar 2024
$60k - $80k
$60,000 - $80,000
Support Specialist, Tier 3
San Francisco
·3+ Years Experience
·Last Posted: Jun 2024
$60k - $80k
$60,000 - $80,000
Support Specialist, Tier 3
San Francisco
·3+ Years Experience
$60k - $80k
$60,000 - $80,000
Care Advisor
Remote
·Last Posted: Nov 2023
$60k - $80k
$60,000 - $80,000
Help Desk Engineer, PSS
Pennsylvania
·Last Posted: Dec 2023
$56k - $80k
$56,000 - $80,000
Client Experience Specialist II
New York City
·Last Posted: Nov 2023
$65k - $75k
$65,000 - $75,000
Client Experience Specialist II
New York City
·Last Posted: Nov 2023
$65k - $75k
$65,000 - $75,000
Customer Support Supervisor
Remote
·4+ Years Experience
·Last Posted: Jun 2024
$64k - $75k
$64,000 - $75,000
Customer Support Supervisor
Remote
·4+ Years Experience
·Last Posted: Jul 2024
$64k - $75k
$64,000 - $75,000
Client Solutions Associate/Specialist
New York City
·Last Posted: Sep 2024
$60k - $75k
$60,000 - $75,000
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 135 Data Points | $45,000 | $50,000 | $55,000 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 325 Data Points | $55,000 | $62,500 | $70,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Large 77 Data Points | $65,000 | $72,500 | $80,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Large 54 Data Points | $78,000 | $92,625 | $107,250 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 1 Data Point | $55,250 | $65,000 | $74,750 | |
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact. | Insufficient 2 Data Points | $77,500 | $85,000 | $92,500 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Large 70 Data Points | $79,893 | $94,946 | $110,000 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Medium 37 Data Points | $107,100 | $120,300 | $133,500 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Medium 29 Data Points | $145,000 | $168,500 | $192,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 6 Data Points | $193,500 | $237,825 | $282,150 |
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