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Datasets
Customer Support
IC3 - Proficient
Salary Range
Low
$69,500
9%
Mid
$76,125
9%
High
$82,750
Data Points
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Tier 3 Customer Support Analyst
Minneapolis
·3+ Years Experience
·Last Posted: Feb 2025
$80k - $85k
$80,000 - $85,000
Tier 3 Customer Support Analyst
Remote
·3+ Years Experience
·Last Posted: Feb 2025
$75k - $85k
$75,000 - $85,000
Customer Care Manager
Remote
·5+ Years Experience
·Last Posted: Feb 2025
$75k - $85k
$75,000 - $85,000
Customer Care Manager
Remote
·5+ Years Experience
·Last Posted: Feb 2025
$75k - $85k
$75,000 - $85,000
Claims Advocate
Nashville
·Last Posted: Apr 2025
$66k - $83k
$66,420 - $83,030
Junior Level 3 Support Analyst
United States
·Last Posted: Apr 2025
$60k - $83k
$60,000 - $83,000
Customer Experience Manager - Solar
Houston
·5+ Years Experience
·Last Posted: Sep 2024
$85k - $95k
$85,000 - $95,000
Customer Care Supervisor
New Orleans
·5+ Years Experience
·Last Posted: Apr 2025
$60k - $70k
$60,000 - $70,000
Product Support Specialist
San Francisco
·5+ Years Experience
·Last Posted: Apr 2025
$72k - $82k
$72,000 - $82,000
Client Support Manager
Remote
·Last Posted: Mar 2025
$65k - $80k
$65,000 - $80,000
Customer Service Supervisor
Remote
·4+ Years Experience
·Last Posted: Nov 2024
$65k - $80k
$65,000 - $80,000
Support Experience Manager
Remote
·Last Posted: Nov 2024
$60k - $80k
$60,000 - $80,000
Support Specialist, Tier 3
San Francisco
·3+ Years Experience
·Last Posted: Jan 2025
$60k - $80k
$60,000 - $80,000
Support Specialist, Tier 3
San Francisco
·3+ Years Experience
·Last Posted: Apr 2025
$60k - $80k
$60,000 - $80,000
Customer Experience Supervisor
United States
·3+ Years Experience
·Last Posted: May 2025
$73k - $78k
$73,000 - $78,000
Associate Technical Support Engineer
Austin
·2-3 Years Experience
·Last Posted: Jun 2025
$63k - $78k
$62,500 - $78,000
Escalation Expert
Remote
·3+ Years Experience
·Last Posted: Jan 2025
$56k - $75k
$56,435 - $75,247
Escalation Expert
Remote
·3+ Years Experience
·Last Posted: Jan 2025
$56k - $75k
$56,435 - $75,247
Senior Technical Support Analyst
New York City
·2-3 Years Experience
·Last Posted: Oct 2024
$65k - $75k
$64,500 - $75,000
Client Service Analyst
New York City
·Last Posted: Apr 2025
$60k - $75k
$60,000 - $75,000
Technical Support Representative
Remote
·5+ Years Experience
·Last Posted: Feb 2025
$67k - $74k
$67,000 - $74,000
Associate Technical Support Engineer
Remote
·2+ Years Experience
·Last Posted: May 2025
$64k - $68k
$64,000 - $67,500
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Large 69 Data Points | $50,000 | $52,500 | $55,000 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 217 Data Points | $60,000 | $65,000 | $70,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Large 55 Data Points | $69,500 | $76,125 | $82,750 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Medium 26 Data Points | $99,000 | $108,250 | $117,500 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 2 Data Points | $103,700 | $115,225 | $126,750 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Medium 31 Data Points | $79,050 | $90,775 | $102,500 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Small 15 Data Points | $108,000 | $134,000 | $160,000 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Small 14 Data Points | $170,000 | $185,000 | $200,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Insufficient 5 Data Points | $210,000 | $240,000 | $270,000 |
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