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Datasets
Customer Support
IC4 - Advanced
Salary Range
Low
$82,000
15%
Mid
$96,000
15%
High
$110,000
Data Points
Sort By
Platform Lead, Support Products - Global Self-Service
United States
·8+ Years Experience
·Last Posted: Oct 2024
$224k - $282k
$224,000 - $281,500
Escalation Engineer
United States
·Last Posted: Mar 2024
$132k - $242k
$132,300 - $241,500
Escalation Engineer
Cupertino
·Last Posted: Mar 2024
$132k - $242k
$132,300 - $241,500
Escalation Engineer
Santa Clara
·Last Posted: Mar 2024
$132k - $242k
$132,300 - $241,500
Issue Resolution Engineer
Fremont
·8+ Years Experience
·Last Posted: Oct 2024
$130k - $210k
$130,000 - $210,000
Customer Trust, Lead
Remote
·Last Posted: Oct 2024
$130k - $200k
$129,500 - $200,000
Senior Advisor, Customer Support Operations
Reston
·Last Posted: Jan 2025
$127k - $190k
$126,700 - $190,000
Customer Support Lead
Remote
·5+ Years Experience
·Last Posted: Jan 2025
$117k - $180k
$117,000 - $180,000
Customer Support Lead
Remote
·5+ Years Experience
·Last Posted: Jan 2025
$117k - $180k
$117,000 - $180,000
Support Lead
New York City
·Last Posted: Jul 2024
$140k - $170k
$140,000 - $170,000
Technical Support Lead
United States
·10+ Years Experience
$129k - $273k
$129,200 - $273,400
Escalation Engineer
United States
·5+ Years Experience
·Last Posted: Feb 2024
$81k - $162k
$80,900 - $162,200
Escalation Engineer
Atlanta
·5+ Years Experience
·Last Posted: Feb 2024
$81k - $162k
$80,900 - $162,200
Escalation Engineer
Texas
·5+ Years Experience
·Last Posted: Feb 2024
$81k - $162k
$80,900 - $162,200
Escalation Engineer
Georgia
·5+ Years Experience
·Last Posted: Feb 2024
$81k - $162k
$80,900 - $162,200
Escalation Engineer
Charlotte
·5+ Years Experience
·Last Posted: Feb 2024
$81k - $162k
$80,900 - $162,200
Escalation Engineer
Redmond
·5+ Years Experience
·Last Posted: Feb 2024
$81k - $162k
$80,900 - $162,200
Technical Support Team Lead
New York City
·Last Posted: Apr 2024
$118k - $155k
$118,000 - $155,000
Customer Support Lead
New York City
·3+ Years Experience
·Last Posted: Mar 2024
$105k - $140k
$105,000 - $140,000
Customer Engagement Operations Lead
United States
·4-6 Years Experience
·Last Posted: Dec 2024
$123k - $130k
$122,700 - $130,000
Customer Engagement Operations Lead
United States
·4-6 Years Experience
·Last Posted: Nov 2024
$123k - $130k
$122,700 - $130,000
Technical Support Lead
Salt Lake City
·Last Posted: Jun 2024
$104k - $130k
$104,000 - $130,000
Customer Service Lead
Redwood City
·8+ Years Experience
·Last Posted: Sep 2024
$90k - $125k
$90,000 - $125,000
Technical Escalations Engineer 2 (DBM)
San Francisco
·Last Posted: Apr 2024
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (DBM)
United States
·Last Posted: Apr 2024
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (DBM)
Denver
·Last Posted: Apr 2024
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (DBM)
United States
·Last Posted: Apr 2024
$80k - $117k
$80,000 - $117,000
Customer Experience Operations Lead
San Francisco
·2+ Years Experience
·Last Posted: Sep 2024
$98k - $115k
$98,000 - $115,000
Senior Complaint Handling Specialist
San Jose
·5+ Years Experience
·Last Posted: Jun 2024
$95k - $115k
$95,000 - $115,000
Senior Technical Support Specialist - AutoCad Plant 3D/AutoCAD (Enterprise)
United States
·Last Posted: Sep 2024
$65k - $112k
$65,100 - $112,310
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 121 Data Points | $47,500 | $51,875 | $56,250 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 297 Data Points | $60,000 | $65,875 | $71,750 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Large 65 Data Points | $70,000 | $80,000 | $90,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Medium 46 Data Points | $82,000 | $96,000 | $110,000 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 1 Data Point | $55,250 | $65,000 | $74,750 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Large 63 Data Points | $86,500 | $99,250 | $112,000 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Medium 28 Data Points | $110,000 | $122,500 | $135,000 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Small 22 Data Points | $145,000 | $172,500 | $200,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 7 Data Points | $221,000 | $251,000 | $281,000 |
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