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Datasets
Customer Support
IC4 - Advanced
Salary Range
Low
$98,110
8%
Mid
$106,555
8%
High
$115,000
Data Points
Sort By
Platform Lead, Support Products - Global Self-Service
United States
·8+ Years Experience
·Last Posted: Oct 2024
$224k - $282k
$224,000 - $281,500
Technical Support Lead
United States
·10+ Years Experience
·Last Posted: Jan 2025
$129k - $273k
$129,200 - $273,400
Customer Trust, Lead
Remote
·Last Posted: Oct 2024
$130k - $200k
$129,500 - $200,000
Senior Advisor, Customer Support Operations
Reston
·Last Posted: Jan 2025
$127k - $190k
$126,700 - $190,000
Enterprise Premium Support Agent
New York City
·10+ Years Experience
·Last Posted: May 2025
$145k - $180k
$145,000 - $180,000
Customer Support Lead
Remote
·5+ Years Experience
·Last Posted: Jan 2025
$117k - $180k
$117,000 - $180,000
Customer Support Lead
Remote
·5+ Years Experience
·Last Posted: Jan 2025
$117k - $180k
$117,000 - $180,000
Support Lead
Remote
·3+ Years Experience
·Last Posted: Mar 2025
$125k - $140k
$125,000 - $140,000
Customer Support Lead
New York City
·5+ Years Experience
·Last Posted: Jun 2025
$113k - $138k
$113,050 - $137,700
Customer Engagement Operations Lead
United States
·4-6 Years Experience
·Last Posted: Dec 2024
$123k - $130k
$122,700 - $130,000
Customer Engagement Operations Lead
United States
·4-6 Years Experience
·Last Posted: Nov 2024
$123k - $130k
$122,700 - $130,000
Senior Escalation Manager
United States
·5-10 Years Experience
·Last Posted: Apr 2025
$127k
$126,900
Spotter Customer Support Lead
San Francisco
·5+ Years Experience
·Last Posted: May 2025
$92k - $109k
$92,000 - $109,000
Lead Customer Support Advocate (North America)
Remote
·Last Posted: Feb 2025
$96k - $107k
$96,220 - $106,912
Customer Support Lead
New York City
·Last Posted: May 2025
$90k - $100k
$90,000 - $100,000
Customer Support Lead
New York City
·2+ Years Experience
·Last Posted: Jul 2025
$77k - $95k
$77,000 - $95,000
Customer Support Lead
Seattle
·Last Posted: Apr 2025
$70k - $90k
$70,000 - $90,000
Customer Support Associate Lead (Hybrid)
Georgia
$51k - $88k
$51,000 - $88,000
Customer Support Associate Lead (Hybrid)
Remote
$51k - $88k
$51,000 - $88,000
Customer Support Associate Lead (Hybrid)
United States
$51k - $88k
$51,000 - $88,000
Customer Support Associate Lead (Hybrid)
Georgia
$51k - $88k
$51,000 - $88,000
Senior Technical Support Specialist
Remote
·7+ Years Experience
·Last Posted: Feb 2025
$70k - $85k
$70,000 - $85,000
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Large 63 Data Points | $49,500 | $52,250 | $55,000 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 194 Data Points | $60,000 | $65,000 | $70,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Large 53 Data Points | $69,000 | $76,000 | $83,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Small 24 Data Points | $98,110 | $106,555 | $115,000 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 2 Data Points | $103,700 | $115,225 | $126,750 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Medium 29 Data Points | $79,050 | $90,775 | $102,500 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Small 13 Data Points | $108,000 | $134,000 | $160,000 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Small 14 Data Points | $170,000 | $185,000 | $200,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Insufficient 5 Data Points | $210,000 | $240,000 | $270,000 |
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