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Datasets
Customer Support
IC4 - Advanced
Salary Range
Low
$75,000
19%
Mid
$92,250
19%
High
$109,500
Data Points
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Tier 2 - Support Specialist
San Francisco
·12+ Years Experience
·Last Posted: Dec 2023
$50k - $500k
$50,000 - $500,000
Platform Lead, Support Products - Global Self-Service
United States
·8+ Years Experience
·Last Posted: Oct 2024
$224k - $282k
$224,000 - $281,500
Escalation Engineer
United States
·Last Posted: Mar 2024
$132k - $242k
$132,300 - $241,500
Escalation Engineer
Cupertino
·Last Posted: Mar 2024
$132k - $242k
$132,300 - $241,500
Escalation Engineer
Santa Clara
·Last Posted: Mar 2024
$132k - $242k
$132,300 - $241,500
Issue Resolution Engineer
Fremont
·8+ Years Experience
·Last Posted: Oct 2024
$130k - $210k
$130,000 - $210,000
Service Supervisor
New York
·Last Posted: Dec 2023
$68k - $205k
$68,400 - $205,200
Customer Trust, Lead
Remote
·Last Posted: Oct 2024
$130k - $200k
$129,500 - $200,000
Support Lead
New York City
·Last Posted: Jul 2024
$140k - $170k
$140,000 - $170,000
Escalation Engineer
United States
·5+ Years Experience
·Last Posted: Feb 2024
$81k - $162k
$80,900 - $162,200
Escalation Engineer
Atlanta
·5+ Years Experience
·Last Posted: Feb 2024
$81k - $162k
$80,900 - $162,200
Escalation Engineer
Texas
·5+ Years Experience
·Last Posted: Feb 2024
$81k - $162k
$80,900 - $162,200
Escalation Engineer
Georgia
·5+ Years Experience
·Last Posted: Feb 2024
$81k - $162k
$80,900 - $162,200
Escalation Engineer
Charlotte
·5+ Years Experience
·Last Posted: Feb 2024
$81k - $162k
$80,900 - $162,200
Escalation Engineer
Redmond
·5+ Years Experience
·Last Posted: Feb 2024
$81k - $162k
$80,900 - $162,200
Technical Support Team Lead
New York City
·Last Posted: Apr 2024
$118k - $155k
$118,000 - $155,000
Customer Support Lead
New York City
·3+ Years Experience
·Last Posted: Mar 2024
$105k - $140k
$105,000 - $140,000
Customer Engagement Operations Lead
United States
·4-6 Years Experience
·Last Posted: Nov 2024
$123k - $130k
$122,700 - $130,000
Customer Engagement Operations Lead
United States
·4-6 Years Experience
$123k - $130k
$122,700 - $130,000
Technical Support Lead
Salt Lake City
·Last Posted: Jun 2024
$104k - $130k
$104,000 - $130,000
Customer Service Lead
Redwood City
·8+ Years Experience
·Last Posted: Sep 2024
$90k - $125k
$90,000 - $125,000
Technical Escalations Engineer 2 (DBM)
United States
·Last Posted: Apr 2024
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (DBM)
San Francisco
·Last Posted: Apr 2024
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (DBM)
United States
·Last Posted: Apr 2024
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (DBM)
Denver
·Last Posted: Apr 2024
$80k - $117k
$80,000 - $117,000
Customer Experience Operations Lead
San Francisco
·2+ Years Experience
·Last Posted: Sep 2024
$98k - $115k
$98,000 - $115,000
Senior Complaint Handling Specialist
San Jose
·5+ Years Experience
·Last Posted: Jun 2024
$95k - $115k
$95,000 - $115,000
Senior Technical Support Specialist - AutoCad Plant 3D/AutoCAD (Enterprise)
United States
·Last Posted: Sep 2024
$65k - $112k
$65,100 - $112,310
Senior Technical Support Specialist - AutoCad Plant 3D/AutoCAD (Enterprise)
United States
·Last Posted: Sep 2024
$65k - $112k
$65,100 - $112,310
Sr Community Fulfillment Specialist
Remote
·3+ Years Experience
·Last Posted: Jun 2024
$82k - $112k
$82,000 - $112,000
Level Comparison
Level | Sample Size | Low | Mid | High | |
---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 127 Data Points | $47,500 | $51,750 | $56,000 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 306 Data Points | $56,240 | $63,120 | $70,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Large 59 Data Points | $70,000 | $77,500 | $85,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Medium 45 Data Points | $75,000 | $92,250 | $109,500 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 1 Data Point | $55,250 | $65,000 | $74,750 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Large 65 Data Points | $81,500 | $97,750 | $114,000 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Medium 28 Data Points | $110,000 | $122,500 | $135,000 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Small 25 Data Points | $145,000 | $172,500 | $200,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 7 Data Points | $221,000 | $251,000 | $281,000 |
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