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Datasets
Customer Support
IC4 - Advanced
Salary Range
Low
$80,000
14%
Mid
$92,500
14%
High
$105,000
Data Points
Sort By
Player Support Lead, Netflix Games Studio
California
·5+ Years Experience
·Last Posted: Nov 2023
$150k - $500k
$150,000 - $500,000
Tier 2 - Support Specialist
San Francisco
·12+ Years Experience
·Last Posted: Dec 2023
$50k - $500k
$50,000 - $500,000
Escalation Engineer
United States
·Last Posted: Mar 2024
$132k - $242k
$132,300 - $241,500
Escalation Engineer
Cupertino
·Last Posted: Mar 2024
$132k - $242k
$132,300 - $241,500
Escalation Engineer
Santa Clara
·Last Posted: Mar 2024
$132k - $242k
$132,300 - $241,500
Service Supervisor
New York
·Last Posted: Dec 2023
$68k - $205k
$68,400 - $205,200
Support Lead
New York City
·Last Posted: Jul 2024
$140k - $170k
$140,000 - $170,000
Support Escalation Engineer, Customer Service & Support (CSS)
United States
·5+ Years Experience
·Last Posted: Nov 2023
$81k - $162k
$80,900 - $162,200
Escalation Engineer
United States
·5+ Years Experience
·Last Posted: Feb 2024
$81k - $162k
$80,900 - $162,200
Escalation Engineer
Atlanta
·5+ Years Experience
·Last Posted: Feb 2024
$81k - $162k
$80,900 - $162,200
Escalation Engineer
Texas
·5+ Years Experience
·Last Posted: Feb 2024
$81k - $162k
$80,900 - $162,200
Escalation Engineer
Georgia
·5+ Years Experience
·Last Posted: Feb 2024
$81k - $162k
$80,900 - $162,200
Escalation Engineer
Charlotte
·5+ Years Experience
·Last Posted: Feb 2024
$81k - $162k
$80,900 - $162,200
Escalation Engineer
Redmond
·5+ Years Experience
·Last Posted: Feb 2024
$81k - $162k
$80,900 - $162,200
Technical Support Team Lead
New York City
·Last Posted: Apr 2024
$118k - $155k
$118,000 - $155,000
Service Specialist
United States
·8+ Years Experience
·Last Posted: Oct 2023
$120k - $150k
$120,000 - $150,000
Service Specialist
San Francisco
·8+ Years Experience
·Last Posted: Oct 2023
$120k - $150k
$120,000 - $150,000
Customer Support Lead
New York City
·3+ Years Experience
·Last Posted: Mar 2024
$105k - $140k
$105,000 - $140,000
Customer Support Team Lead
Texas
·5+ Years Experience
·Last Posted: Dec 2023
$119k - $140k
$118,700 - $139,700
Customer Support Team Lead
Illinois
·5+ Years Experience
·Last Posted: Dec 2023
$119k - $140k
$118,700 - $139,700
Customer Support Team Lead
Washington
·5+ Years Experience
·Last Posted: Dec 2023
$119k - $140k
$118,700 - $139,700
Customer Support Team Lead
Florida
·5+ Years Experience
·Last Posted: Dec 2023
$119k - $140k
$118,700 - $139,700
Customer Support Team Lead
Maryland
·5+ Years Experience
·Last Posted: Dec 2023
$119k - $140k
$118,700 - $139,700
Customer Support Team Lead
Georgia
·5+ Years Experience
·Last Posted: Dec 2023
$119k - $140k
$118,700 - $139,700
Customer Support Team Lead
North Carolina
·5+ Years Experience
·Last Posted: Dec 2023
$119k - $140k
$118,700 - $139,700
Customer Support Team Lead
Arizona
·5+ Years Experience
·Last Posted: Dec 2023
$119k - $140k
$118,700 - $139,700
Customer Support Team Lead
Massachusetts
·5+ Years Experience
·Last Posted: Dec 2023
$119k - $140k
$118,700 - $139,700
Customer Support Team Lead
Tennessee
·5+ Years Experience
·Last Posted: Dec 2023
$119k - $140k
$118,700 - $139,700
Customer Support Team Lead
Colorado
·5+ Years Experience
·Last Posted: Dec 2023
$119k - $140k
$118,700 - $139,700
Customer Support Team Lead
Oregon
·5+ Years Experience
·Last Posted: Dec 2023
$119k - $140k
$118,700 - $139,700
Customer Support Team Lead
Georgia
·5+ Years Experience
·Last Posted: Dec 2023
$119k - $140k
$118,700 - $139,700
Customer Support Team Lead
Washington, DC
·5+ Years Experience
·Last Posted: Dec 2023
$119k - $140k
$118,700 - $139,700
Customer Support Team Lead
Irvine
·5+ Years Experience
·Last Posted: Dec 2023
$119k - $140k
$118,700 - $139,700
Customer Support Team Lead
Los Angeles
·5+ Years Experience
·Last Posted: Dec 2023
$119k - $140k
$118,700 - $139,700
Customer Support Team Lead
San Diego
·5+ Years Experience
·Last Posted: Dec 2023
$119k - $140k
$118,700 - $139,700
Technical Support Lead
Salt Lake City
·Last Posted: Jun 2024
$104k - $130k
$104,000 - $130,000
Senior Product Support Specialist
Redwood City
·3-5 Years Experience
·Last Posted: Nov 2023
$84k - $126k
$84,000 - $126,000
Senior Product Support Specialist (Eastern Region US)
United States
·3-5 Years Experience
·Last Posted: Nov 2023
$84k - $126k
$84,000 - $126,000
Technical Escalations Engineer 2 (DBM)
United States
·Last Posted: Apr 2024
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (DBM)
San Francisco
·Last Posted: Apr 2024
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (DBM)
United States
·Last Posted: Apr 2024
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (DBM)
Denver
·Last Posted: Apr 2024
$80k - $117k
$80,000 - $117,000
Customer Support Lead
Remote
·3+ Years Experience
·Last Posted: Oct 2023
$100k - $115k
$100,000 - $115,000
Customer Support Lead
Remote
·3+ Years Experience
·Last Posted: Oct 2023
$100k - $115k
$100,000 - $115,000
Level Comparison
Level | Sample Size | Low | Mid | High | |
---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 143 Data Points | $45,000 | $50,900 | $56,800 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 325 Data Points | $55,250 | $62,259 | $69,267 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Large 90 Data Points | $65,600 | $75,300 | $85,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Large 59 Data Points | $80,000 | $92,500 | $105,000 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 3 Data Points | $76,188 | $93,031 | $109,875 | |
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact. | Insufficient 2 Data Points | $77,500 | $85,000 | $92,500 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Large 70 Data Points | $79,893 | $97,046 | $114,200 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Medium 39 Data Points | $108,100 | $121,550 | $135,000 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Medium 29 Data Points | $147,500 | $168,000 | $188,500 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Insufficient 5 Data Points | $221,000 | $252,150 | $283,300 |
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