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Datasets
Customer Support
IC4 - Advanced
Salary Range
Low
$90,000
11%
Mid
$101,000
11%
High
$112,000
Data Points
Sort By
Platform Lead, Support Products - Global Self-Service
United States
·8+ Years Experience
·Last Posted: Oct 2024
$224k - $282k
$224,000 - $281,500
Technical Support Lead
United States
·10+ Years Experience
·Last Posted: Jan 2025
$129k - $273k
$129,200 - $273,400
Issue Resolution Engineer
Fremont
·8+ Years Experience
·Last Posted: Oct 2024
$130k - $210k
$130,000 - $210,000
Customer Trust, Lead
Remote
·Last Posted: Oct 2024
$130k - $200k
$129,500 - $200,000
Senior Advisor, Customer Support Operations
Reston
·Last Posted: Jan 2025
$127k - $190k
$126,700 - $190,000
Customer Support Lead
Remote
·5+ Years Experience
·Last Posted: Jan 2025
$117k - $180k
$117,000 - $180,000
Customer Support Lead
Remote
·5+ Years Experience
·Last Posted: Jan 2025
$117k - $180k
$117,000 - $180,000
Support Lead
New York City
·Last Posted: Jul 2024
$140k - $170k
$140,000 - $170,000
Technical Support Team Lead
New York City
·Last Posted: Apr 2024
$118k - $155k
$118,000 - $155,000
Support Lead
Remote
·3+ Years Experience
·Last Posted: Mar 2025
$125k - $140k
$125,000 - $140,000
Customer Engagement Operations Lead
United States
·4-6 Years Experience
·Last Posted: Dec 2024
$123k - $130k
$122,700 - $130,000
Customer Engagement Operations Lead
United States
·4-6 Years Experience
·Last Posted: Nov 2024
$123k - $130k
$122,700 - $130,000
Technical Support Lead
Salt Lake City
·Last Posted: Jun 2024
$104k - $130k
$104,000 - $130,000
Customer Service Lead
Redwood City
·8+ Years Experience
·Last Posted: Sep 2024
$90k - $125k
$90,000 - $125,000
Technical Escalations Engineer 2 (DBM)
San Francisco
·Last Posted: Apr 2024
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (DBM)
United States
·Last Posted: Apr 2024
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (DBM)
Denver
·Last Posted: Apr 2024
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (DBM)
United States
·Last Posted: Apr 2024
$80k - $117k
$80,000 - $117,000
Customer Experience Operations Lead
San Francisco
·2+ Years Experience
·Last Posted: Sep 2024
$98k - $115k
$98,000 - $115,000
Senior Complaint Handling Specialist
San Jose
·5+ Years Experience
·Last Posted: Jun 2024
$95k - $115k
$95,000 - $115,000
Senior Technical Support Specialist - AutoCad Plant 3D/AutoCAD (Enterprise)
United States
·Last Posted: Sep 2024
$65k - $112k
$65,100 - $112,310
Senior Technical Support Specialist - AutoCad Plant 3D/AutoCAD (Enterprise)
United States
·Last Posted: Sep 2024
$65k - $112k
$65,100 - $112,310
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 108 Data Points | $49,500 | $53,500 | $57,500 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 301 Data Points | $60,000 | $65,000 | $70,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Large 73 Data Points | $68,625 | $75,313 | $82,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Medium 42 Data Points | $90,000 | $101,000 | $112,000 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 2 Data Points | $72,625 | $82,500 | $92,375 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Large 58 Data Points | $78,100 | $91,300 | $104,500 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Small 25 Data Points | $108,000 | $122,750 | $137,500 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Small 19 Data Points | $152,617 | $176,309 | $200,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 8 Data Points | $220,500 | $249,250 | $278,000 |
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