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Datasets
Customer Support
M5 - Director
Salary Range
Low
$152,617
13%
Mid
$176,309
13%
High
$200,000
Data Points
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Head of Global Customer Support
San Francisco
·10+ Years Experience
·Last Posted: Feb 2025
$252k - $340k
$252,000 - $340,000
General Manager, Customer Support
Bellevue
·Last Posted: Mar 2024
$238k - $330k
$238,000 - $330,000
General Manager, Customer Support
Bellevue
·Last Posted: Mar 2024
$238k - $330k
$238,000 - $330,000
Director of Customer Support
Remote
·5+ Years Experience
·Last Posted: Jun 2024
$185k - $225k
$185,000 - $225,000
Head of Support
Remote
·Last Posted: Nov 2024
$135k - $215k
$135,000 - $215,000
Director, Customer Support
San Francisco
·Last Posted: Jan 2025
$190k - $200k
$190,000 - $200,000
Head of Customer Support
Remote
·Last Posted: Jan 2025
$170k - $200k
$170,000 - $200,000
Head of Support
Remote
·Last Posted: Nov 2024
$140k - $200k
$140,000 - $200,000
Director, Service and Operations
United States
·12+ Years Experience
·Last Posted: Apr 2024
$145k - $185k
$145,000 - $185,000
Head of Support (Remote Only - America/EMEA)
Remote
·Last Posted: Jun 2024
$158k - $176k
$158,184 - $175,760
Head of Customer Support
New York City
·Last Posted: Apr 2024
$105k - $175k
$105,000 - $175,000
Head of Customer Support
San Francisco
·Last Posted: Apr 2024
$105k - $175k
$105,000 - $175,000
Head of Customer Support
Denver
·Last Posted: Apr 2024
$105k - $175k
$105,000 - $175,000
Director of Customer Care & Collections
New Orleans
·7+ Years Experience
·Last Posted: Oct 2024
$145k - $155k
$145,000 - $155,000
Director of Customer Care & Collections
Houston
·7+ Years Experience
·Last Posted: Oct 2024
$145k - $155k
$145,000 - $155,000
Director of Contact Center Operations
Houston
·6+ Years Experience
·Last Posted: Nov 2024
$130k - $150k
$130,000 - $150,000
Director of Customer Support
Remote
·Last Posted: Jun 2024
$140k
$140,000
Customer Support Manager
United States
·8+ Years Experience
·Last Posted: Jul 2024
$110k - $140k
$110,000 - $140,000
Director of Customer Support
Remote
·Last Posted: Sep 2024
$114k - $130k
$114,000 - $130,000
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 113 Data Points | $47,500 | $51,250 | $55,000 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 299 Data Points | $59,000 | $64,500 | $70,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Large 68 Data Points | $69,313 | $76,039 | $82,765 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Medium 42 Data Points | $90,000 | $101,155 | $112,310 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 2 Data Points | $72,625 | $82,500 | $92,375 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Large 58 Data Points | $76,972 | $89,197 | $101,422 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Medium 27 Data Points | $110,000 | $124,068 | $138,135 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Small 19 Data Points | $152,617 | $176,309 | $200,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 7 Data Points | $221,000 | $251,000 | $281,000 |
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