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Customer Success
IC2 - Developing
Salary Range
Low
$70,000
9%
Mid
$77,131
9%
High
$84,263
Data Points
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Customer Operations Specialist
Orlando
·2-4 Years Experience
·Last Posted: Jan 2025
$40k - $48k
$40,000 - $48,000
Customer Support Associate
Orlando
·2-4 Years Experience
·Last Posted: Jan 2025
$40k - $48k
$40,000 - $48,000
Customer Retention Specialist (U.S.)
Remote
·3+ Years Experience
·Last Posted: Jan 2025
$42k
$41,600
Customer Retention Specialist (U.S.)
Remote
·3+ Years Experience
·Last Posted: Feb 2025
$42k
$41,600
Customer Retention Specialist (U.S.)
Remote
·3+ Years Experience
·Last Posted: Feb 2025
$42k
$41,600
Member Experience Specialist
Remote
·Last Posted: Mar 2025
$35k
$35,360
Associate Customer Success Manager
Remote
·2+ Years Experience
·Last Posted: Apr 2025
$30k - $35k
$30,000 - $35,000
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Small 23 Data Points | $67,500 | $71,250 | $75,000 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Large 96 Data Points | $70,000 | $77,131 | $84,263 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Very Large 332 Data Points | $90,000 | $101,765 | $113,530 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Very Large 168 Data Points | $110,000 | $125,000 | $140,000 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Medium 27 Data Points | $120,330 | $139,915 | $159,500 | |
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact. | Small 18 Data Points | $122,500 | $142,500 | $162,500 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Medium 31 Data Points | $117,000 | $124,750 | $132,500 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Medium 41 Data Points | $136,550 | $155,525 | $174,500 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Large 60 Data Points | $155,000 | $177,500 | $200,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 13 Data Points | $160,000 | $205,000 | $250,000 |
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