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Customer Support
IC1 - Entry
Salary Range
Low
$47,250
7%
Mid
$50,875
7%
High
$54,500
Data Points
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Customer Support Team Member
Arizona
·Last Posted: Jan 2025
$55k
$55,000
Customer Support Team Member
Arizona
·Last Posted: Jan 2025
$55k
$55,000
REMOTE | Support Engineer - Tier 1
United States
·Last Posted: Feb 2025
$55k
$55,000
Coordinator, Customer Happiness
New York City
·Last Posted: Mar 2025
$45k - $54k
$45,000 - $54,000
Customer Support Associate - Canada
Remote
·1+ Years Experience
$48k - $51k
$47,500 - $51,000
Customer Support Associate - Canada
Canada
·1+ Years Experience
$48k - $51k
$47,500 - $51,000
Customer Support Associate - New Zealand
Remote
·1+ Years Experience
N/A
N/A
Customer Support Associate - New Zealand
New Zealand
·1+ Years Experience
N/A
N/A
Customer Support Representative
Remote
·1+ Years Experience
·Last Posted: Feb 2025
$50k
$50,440
Client Services Representative
Santo Domingo
·1+ Years Experience
·Last Posted: Apr 2025
$50k
$50,000
Seasonal Live Services Agent
Remote
·Last Posted: May 2025
$40k - $50k
$40,248 - $49,700
Seasonal Live Services Agent
Remote
·Last Posted: May 2025
$40k - $50k
$40,248 - $49,700
Seasonal Live Services Agent
Remote
·Last Posted: Mar 2025
$39k - $50k
$39,300 - $49,700
Auto Claims Contact Center Representative
San Antonio
·Last Posted: May 2025
$44k - $46k
$43,750 - $45,750
Customer Service - Bank
Tampa
·1+ Years Experience
·Last Posted: Jan 2025
$44k - $45k
$43,680 - $44,680
Customer Service - Bank
San Antonio
·1+ Years Experience
·Last Posted: Mar 2025
$44k - $45k
$43,680 - $44,680
Technical Support L1
Austin
·1-2 Years Experience
·Last Posted: Apr 2025
$43k
$43,000
Customer Service Representative (Hybrid)
United States
·Last Posted: Feb 2025
$40k
$40,000
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Medium 50 Data Points | $47,250 | $50,875 | $54,500 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 136 Data Points | $60,000 | $63,550 | $67,100 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Medium 41 Data Points | $72,000 | $77,500 | $83,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Small 18 Data Points | $83,500 | $93,478 | $103,456 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 2 Data Points | $103,700 | $115,225 | $126,750 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Small 20 Data Points | $87,500 | $96,250 | $105,000 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Small 7 Data Points | $108,000 | $134,000 | $160,000 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Small 8 Data Points | $175,000 | $197,500 | $220,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Insufficient 3 Data Points | $210,000 | $240,000 | $270,000 |
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