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Datasets
Customer Support
IC1 - Entry
Salary Range
Low
$49,750
6%
Mid
$53,000
6%
High
$56,250
Data Points
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Customer Support Associate
Melbourne
N/A
N/A
Customer Support Associate
Victoria
N/A
N/A
Customer Support Associate
Commonwealth of Australia
N/A
N/A
Customer Support Associate
Melbourne
N/A
N/A
Customer Support Associate
Victoria
N/A
N/A
Customer Support Associate
Melbourne
N/A
N/A
Customer Support Associate
Victoria
N/A
N/A
Customer Support Associate
Commonwealth of Australia
N/A
N/A
Customer Support Associate
Melbourne
N/A
N/A
Customer Support Associate
Victoria
N/A
N/A
Customer Service Representative
United States
N/A
N/A
Customer Service Representative
Louisville
N/A
N/A
Customer Service Representative
United States
N/A
N/A
Customer Service Representative
Pennsylvania
N/A
N/A
Customer Service Representative
United States
N/A
N/A
Customer Service Representative
Fort Lauderdale
N/A
N/A
Customer Service Representative
United States
N/A
N/A
Customer Service Representative
Las Vegas
N/A
N/A
Customer Service Representative
United States
N/A
N/A
Customer Service Representative
Dayton
N/A
N/A
Customer Service Representative
New Jersey
N/A
N/A
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 106 Data Points | $49,750 | $53,000 | $56,250 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 305 Data Points | $60,000 | $65,000 | $70,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Large 78 Data Points | $67,813 | $74,406 | $81,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Medium 41 Data Points | $90,000 | $101,000 | $112,000 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 2 Data Points | $103,700 | $115,225 | $126,750 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Large 57 Data Points | $77,500 | $88,750 | $100,000 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Medium 26 Data Points | $108,000 | $124,000 | $140,000 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Small 19 Data Points | $158,942 | $179,471 | $200,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 8 Data Points | $220,500 | $249,250 | $278,000 |
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