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Datasets
Customer Support
IC1 - Entry
Salary Range
Low
$50,000
6%
Mid
$53,125
6%
High
$56,250
Data Points
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Customer Support Representative
United States
·Last Posted: Sep 2024
$61k - $77k
$60,700 - $77,000
Client Solutions Associate - Chicago, IL (June 2025)
United States
·Last Posted: May 2025
$70k - $76k
$70,000 - $76,000
Client Solutions Associate - Austin, TX (June 2025)
United States
·Last Posted: Mar 2025
$70k - $76k
$70,000 - $76,000
Client Solutions Associate - Charlotte, NC (June 2025)
United States
·Last Posted: Apr 2025
$70k - $76k
$70,000 - $76,000
CSA (MA-FY25-Q1)
United States
·Last Posted: Sep 2024
$70k - $74k
$70,000 - $74,000
Client Support Specialist I
New York City
·1-2 Years Experience
·Last Posted: Feb 2025
$44k - $75k
$43,740 - $75,258
Support Associate
New Jersey
·1+ Years Experience
·Last Posted: Aug 2024
$65k - $75k
$65,000 - $75,000
Support Associate
New Jersey
·1+ Years Experience
·Last Posted: May 2025
$65k - $75k
$65,000 - $75,000
Support Analyst
Remote
·Last Posted: Dec 2024
$65k - $75k
$65,000 - $75,000
Customer Success Representative (Smart Answering)
United States
·1-3 Years Experience
·Last Posted: May 2025
$47k - $75k
$47,000 - $75,000
Associate, Customer & Product Support
Remote
·1-2 Years Experience
·Last Posted: Oct 2024
$65k - $70k
$65,000 - $70,000
Member Services Associate
New York City
·1-2 Years Experience
·Last Posted: Nov 2024
$60k - $75k
$60,000 - $75,000
Member Services Associate
Remote
·1-2 Years Experience
·Last Posted: Nov 2024
$48k - $65k
$48,000 - $65,000
Customer Support Representative
United States
·1-2 Years Experience
·Last Posted: Aug 2024
$52k - $67k
$51,692 - $67,469
Customer Support Representative - AMER
Remote
·1-2 Years Experience
·Last Posted: Apr 2025
$53k - $65k
$53,000 - $65,000
Client Experience Associate - Central
Remote
·Last Posted: May 2025
$60k - $65k
$60,000 - $65,000
Client Experience Associate - East
Remote
·Last Posted: May 2025
$60k - $65k
$60,000 - $65,000
Customer Engagement Coordinator
Chicago
·1-3 Years Experience
·Last Posted: Aug 2024
$55k - $65k
$55,000 - $65,000
Customer Support Representative
Remote
·Last Posted: Nov 2024
$50k - $65k
$50,000 - $65,000
Technical Support Specialist - Tier I
Remote
·Last Posted: Aug 2024
$45k - $65k
$45,000 - $65,000
Collections Agent
New Orleans
·1-2 Years Experience
·Last Posted: Aug 2024
$55k - $62k
$55,000 - $62,000
Collections Agent
New Orleans
·1-2 Years Experience
·Last Posted: Sep 2024
$52k - $62k
$52,000 - $62,000
Technical Support Specialist Level 1 (Long term Contract) East Coast
Remote
·Last Posted: May 2025
$60k
$60,000
Customer Support Representative
New York City
·Last Posted: Aug 2024
$50k - $60k
$50,000 - $60,000
Help Desk Associate
Denver
·1+ Years Experience
·Last Posted: Feb 2025
$50k - $60k
$50,000 - $60,000
Customer Support Representative
Remote
·1-2 Years Experience
·Last Posted: Jun 2025
$50k - $60k
$50,000 - $60,000
Level Comparison
| Level | Sample Size | Low | Mid | High | ||
|---|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Large 80 Data Points | $50,000 | $53,125 | $56,250 | ||
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 244 Data Points | $60,000 | $65,000 | $70,000 | ||
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Large 64 Data Points | $65,710 | $73,355 | $81,000 | ||
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Medium 30 Data Points | $94,110 | $103,883 | $113,655 | ||
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 2 Data Points | $103,700 | $115,225 | $126,750 | ||
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Medium 39 Data Points | $75,986 | $88,349 | $100,711 | ||
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Small 18 Data Points | $108,000 | $134,000 | $160,000 | ||
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Small 15 Data Points | $164,850 | $182,425 | $200,000 | ||
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Insufficient 5 Data Points | $210,000 | $240,000 | $270,000 |
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