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Customer Support
IC2 - Developing
Salary Range
Low
$60,000
8%
Mid
$65,000
8%
High
$70,000
Data Points
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Technical Support Representative, APAC (Remote)
Commonwealth of Australia
·2+ Years Experience
·Last Posted: Jan 2025
$91k - $113k
$91,400 - $112,900
Client Solutions Consultant
New York City
·2-4 Years Experience
·Last Posted: Feb 2025
$72k - $108k
$72,000 - $108,000
Service Specialist
Remote
·3+ Years Experience
·Last Posted: Jun 2025
$70k - $105k
$69,900 - $104,900
Customer Support Technical Representative - Extended Services
Remote
·Last Posted: Feb 2025
$77k - $104k
$77,000 - $104,000
Customer Support Technical Representative - Core
Remote
·Last Posted: Nov 2024
$77k - $104k
$77,000 - $104,000
Customer Support Service Representative
Remote
·2+ Years Experience
·Last Posted: Dec 2024
$56k - $76k
$56,000 - $76,000
Client Services Associate - Corporate
Remote
·Last Posted: May 2025
$90k - $100k
$90,000 - $100,000
Product Support Analyst
Remote
·4+ Years Experience
·Last Posted: May 2025
$90k - $100k
$90,000 - $100,000
Tier 2 Technical Support Engineer
United States
·2+ Years Experience
·Last Posted: Jan 2025
$70k - $100k
$70,000 - $100,000
Technical Support Specialist
Remote
·Last Posted: Nov 2024
$62k - $96k
$62,000 - $95,500
Customer Support Analyst
Remote
·2+ Years Experience
·Last Posted: Jan 2025
$57k - $93k
$57,000 - $92,500
Customer Application Specialist
San Francisco
·3+ Years Experience
·Last Posted: Jan 2025
$80k - $90k
$80,000 - $90,000
Partner Support Associate
Remote
·3+ Years Experience
·Last Posted: Oct 2025
$75k - $90k
$75,000 - $90,000
Technical Customer Support (contract)
Remote
·Last Posted: Apr 2025
$65k - $90k
$65,000 - $90,000
Technical Support Specialist – Tier II
Remote
·3+ Years Experience
·Last Posted: Jun 2025
$65k - $90k
$65,000 - $90,000
Applications Support Analyst
Chicago
·2-3 Years Experience
·Last Posted: Feb 2025
$64k - $104k
$64,000 - $104,000
Collections Specialist
Chicago
·2-3 Years Experience
$50k - $75k
$49,500 - $75,000
Product Support Analyst
Switzerland
·Last Posted: May 2025
$89k
$89,430
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Large 58 Data Points | $47,500 | $51,250 | $55,000 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 176 Data Points | $60,000 | $65,000 | $70,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Medium 50 Data Points | $71,000 | $77,508 | $84,015 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Small 22 Data Points | $94,110 | $101,805 | $109,500 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 2 Data Points | $103,700 | $115,225 | $126,750 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Medium 27 Data Points | $82,800 | $92,650 | $102,500 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Small 10 Data Points | $108,000 | $134,000 | $160,000 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Small 12 Data Points | $170,000 | $185,000 | $200,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Insufficient 3 Data Points | $210,000 | $240,000 | $270,000 |
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