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Datasets
Customer Support
IC2 - Developing
Salary Range
Low
$60,000
9%
Mid
$66,000
9%
High
$72,000
Data Points
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Bold Group - Technical Support Analyst, Remote (US)
Colorado Springs
·1-3 Years Experience
·Last Posted: Apr 2024
$45k - $58k
$45,000 - $58,000
Customer Care Advocate - Remote, US
Remote
N/A
N/A
Client Services Coordinator
New York City
·Last Posted: May 2024
$50k - $65k
$50,000 - $65,000
Customer Experience Specialist (Fixed Term Contract)
New York City
·2+ Years Experience
·Last Posted: Jul 2024
$50k
$50,000
Client Services Coordinator
New York City
·Last Posted: May 2024
$50k - $65k
$50,000 - $65,000
Customer Experience Specialist (Fixed Term Contract)
New York City
·2+ Years Experience
·Last Posted: Jul 2024
$50k
$50,000
Customer Operations & Support Specialist
Remote
·1-3 Years Experience
·Last Posted: Dec 2024
$50k - $60k
$50,000 - $60,000
Customer Operations & Support Specialist
Remote
·1-3 Years Experience
·Last Posted: Mar 2024
$45k - $55k
$45,000 - $55,000
Client Support Specialist
Remote
·2+ Years Experience
·Last Posted: Mar 2024
$48k - $58k
$47,500 - $57,500
Care Experience Specialist
Remote
·2+ Years Experience
·Last Posted: Mar 2024
$48k - $58k
$47,500 - $57,500
Care Experience Specialist
Remote
·2+ Years Experience
$45k - $55k
$45,000 - $55,000
Verification of Benefits Specialist
Nashville
·2+ Years Experience
N/A
N/A
Technical Support Analyst
Madison
·2+ Years Experience
·Last Posted: May 2024
$50k - $81k
$50,000 - $81,000
Customer Care Specialist, Billing
Madison
·2+ Years Experience
·Last Posted: Jan 2024
$35k - $56k
$35,000 - $56,000
Customer Care Associate
Madison
·2+ Years Experience
·Last Posted: Apr 2024
$35k - $56k
$35,000 - $56,000
Customer Care Associate
Madison
·2+ Years Experience
·Last Posted: Jan 2025
$35k - $56k
$35,000 - $56,000
Customer Care Specialist - Bilingual, Monday - Friday, 1:30pm - 10pm
Madison
·2+ Years Experience
·Last Posted: Jan 2025
$35k - $56k
$35,000 - $56,000
Provider Support Specialist
Madison
·3+ Years Experience
·Last Posted: Feb 2024
$34k - $55k
$34,000 - $55,000
Customer Care Associate
Madison
·2+ Years Experience
·Last Posted: Mar 2024
$34k - $55k
$34,000 - $55,000
Customer Service Specialist: Chicago
Chicago
·3+ Years Experience
$55k - $60k
$55,000 - $60,000
Customer Service Specialist: Evenings & Weekends
Remote
·3+ Years Experience
·Last Posted: Apr 2024
$55k
$55,000
Customer Service Specialist: Evenings & Weekends
Remote
·3+ Years Experience
·Last Posted: Sep 2024
$55k
$55,000
Tier 2 - Member Support Advocate
Remote
·Last Posted: Dec 2024
$55k
$55,000
Tier 2 - Host Support Advocate
Remote
·1-3 Years Experience
$50k - $55k
$50,000 - $55,000
Customer Experience Associate - West Coast
Portland
·1-3 Years Experience
·Last Posted: Oct 2024
$50k - $55k
$50,000 - $55,000
Customer Experience Associate (West Coast)
Remote
·1-3 Years Experience
·Last Posted: Jan 2025
$50k - $55k
$50,000 - $55,000
Customer Experience Associate (West Coast)
Remote
·1-3 Years Experience
·Last Posted: Jan 2025
$50k - $55k
$50,000 - $55,000
Customer Support Specialist
Denver
·3-5 Years Experience
·Last Posted: Jan 2025
$50k - $55k
$50,000 - $55,000
Client Support Specialist
Remote
·1+ Years Experience
·Last Posted: May 2024
$50k - $55k
$50,000 - $55,000
Customer Relations Coordinator - Carlsbad or Boston (Hybrid)
Carlsbad
·Last Posted: Mar 2024
$50k - $55k
$50,000 - $55,000
Client Response Representative - Zephyr (financial services solution)
United States
·Last Posted: Sep 2024
$50k - $55k
$50,000 - $55,000
Customer Advocate (Support Specialist) (USA- Remote)
Remote
·Last Posted: Apr 2024
$45k - $55k
$45,000 - $55,000
Customer Advocate (Support Specialist) (USA- Remote)
Remote
·Last Posted: Jun 2024
$45k - $55k
$45,000 - $55,000
Customer Experience Associate
New York City
·2+ Years Experience
·Last Posted: Sep 2024
$61k - $72k
$61,000 - $72,000
Customer Experience Associate
Denver
·2+ Years Experience
·Last Posted: Jan 2025
$45k - $55k
$45,000 - $55,000
Customer Experience Associate
Denver
·2+ Years Experience
·Last Posted: Aug 2024
$45k - $55k
$45,000 - $55,000
Claims Adjudication Specialist
Remote
·3-5 Years Experience
·Last Posted: May 2024
$45k - $55k
$45,000 - $55,000
Claims Adjudication Specialist
Remote
·3-5 Years Experience
N/A
N/A
Claims Adjudication Specialist
Remote
·3-5 Years Experience
·Last Posted: May 2024
$45k - $55k
$45,000 - $55,000
Claims Adjudication Specialist
Remote
·3-5 Years Experience
N/A
N/A
Customer Support Associate
Toronto
·Last Posted: Sep 2024
$45k - $55k
$45,000 - $55,000
Customer Care Advisor
Remote
·2+ Years Experience
·Last Posted: Aug 2024
$45k - $55k
$45,000 - $55,000
Customer Care Advisor
Remote
·2+ Years Experience
·Last Posted: May 2024
$44k - $55k
$44,000 - $55,000
Collections Specialist
Long Beach
·Last Posted: Dec 2024
$50k - $70k
$50,000 - $70,000
Customer Service Representative - XLR8
United States
·2+ Years Experience
$45k - $59k
$45,000 - $59,000
Customer Service Representative - Savannah
Savannah
·2+ Years Experience
·Last Posted: Dec 2024
$40k - $50k
$40,000 - $50,000
Collections Specialist
Dayton
$40k - $50k
$40,000 - $50,000
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 120 Data Points | $47,500 | $51,250 | $55,000 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 298 Data Points | $60,000 | $66,000 | $72,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Large 65 Data Points | $70,000 | $80,000 | $90,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Medium 45 Data Points | $81,450 | $96,225 | $111,000 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 1 Data Point | $55,250 | $65,000 | $74,750 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Large 63 Data Points | $86,500 | $99,250 | $112,000 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Medium 28 Data Points | $110,000 | $122,500 | $135,000 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Small 22 Data Points | $145,000 | $172,500 | $200,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 7 Data Points | $221,000 | $251,000 | $281,000 |
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