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Datasets
Customer Support
IC2 - Developing
Salary Range
Low
$59,000
9%
Mid
$64,500
9%
High
$70,000
Data Points
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Technical Support Representative
Quezon City
·2+ Years Experience
N/A
N/A
Technical Support Representative II
Manila
·1+ Years Experience
N/A
N/A
Technical Support (SaaS)
Manila
·1+ Years Experience
N/A
N/A
Hardware Support (Email, Chat and Phone)
Manila
N/A
N/A
Customer Service Representative II (Billing)
Manila
·1+ Years Experience
N/A
N/A
Customer Service Representative II
Manila
·1+ Years Experience
N/A
N/A
Customer Service Representative (Shopify or Gorgias)
Quezon City
·2+ Years Experience
N/A
N/A
Customer Support Specialist (カスタマーサポートスペシャリスト)
Tokyo
N/A
N/A
Customer Support Specialist (カスタマーサポートスペシャリスト)
Japan
N/A
N/A
Customer Service Escalations Advocate
Melbourne
·2+ Years Experience
N/A
N/A
Customer Service Escalations Advocate
Victoria
·2+ Years Experience
N/A
N/A
Customer Service Escalations Advocate
Commonwealth of Australia
·2+ Years Experience
N/A
N/A
Customer Service Escalations Advocate
Melbourne
·2+ Years Experience
N/A
N/A
Customer Service Escalations Advocate
Victoria
·2+ Years Experience
N/A
N/A
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 106 Data Points | $49,500 | $53,250 | $57,000 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 299 Data Points | $59,000 | $64,500 | $70,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Large 69 Data Points | $68,625 | $75,563 | $82,500 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Medium 42 Data Points | $90,000 | $101,155 | $112,310 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 2 Data Points | $72,625 | $82,500 | $92,375 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Large 59 Data Points | $77,800 | $90,381 | $102,961 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Medium 26 Data Points | $110,000 | $125,000 | $140,000 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Small 18 Data Points | $147,050 | $173,525 | $200,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 7 Data Points | $221,000 | $251,000 | $281,000 |
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