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Datasets
Customer Support
IC2 - Developing
Salary Range
Low
$55,750
11%
Mid
$62,875
11%
High
$70,000
Data Points
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Customer Application Specialist
San Francisco
·3+ Years Experience
·Last Posted: May 2024
$80k - $90k
$80,000 - $90,000
Customer Application Specialist
San Francisco
·3+ Years Experience
$80k - $90k
$80,000 - $90,000
Technical Support Specialist
Remote
·2+ Years Experience
·Last Posted: May 2024
$75k - $90k
$75,000 - $90,000
Support Specialist
New York City
·2-4 Years Experience
·Last Posted: Aug 2024
$75k - $90k
$75,000 - $90,000
Support Escalations Specialist
New York
·1+ Years Experience
·Last Posted: Dec 2023
$75k - $90k
$75,000 - $90,000
Support Escalations Specialist
California
·1+ Years Experience
·Last Posted: Dec 2023
$75k - $90k
$75,000 - $90,000
Support Escalations Specialist
Seattle
·1+ Years Experience
·Last Posted: Dec 2023
$75k - $90k
$75,000 - $90,000
Support Escalations Specialist
Remote
·1+ Years Experience
·Last Posted: Dec 2023
$75k - $90k
$75,000 - $90,000
Support Escalations Specialist
Washington
·1+ Years Experience
·Last Posted: Dec 2023
$68k - $81k
$67,500 - $81,000
Support Escalations Specialist
Colorado
·1+ Years Experience
·Last Posted: Dec 2023
$68k - $81k
$67,500 - $81,000
Partner Support Associate
Remote
·3+ Years Experience
·Last Posted: Oct 2024
$75k - $90k
$75,000 - $90,000
End User Support Services Specialist
New York City
·Last Posted: Mar 2024
$75k - $90k
$75,000 - $90,000
Delivery Support Specialist
Remote
·Last Posted: May 2024
$70k - $90k
$70,000 - $90,000
Associate Product Support Specialist
Massachusetts
·Last Posted: Dec 2023
$70k - $90k
$70,000 - $90,000
Associate Product Support Specialist
United States
·Last Posted: Dec 2023
$70k - $90k
$70,000 - $90,000
Technical Support Specialist
Remote
·Last Posted: Oct 2024
$60k - $90k
$60,000 - $90,000
Customer Questionnaire Specialist
Remote
·3+ Years Experience
·Last Posted: Aug 2024
$27k - $90k
$27,000 - $90,000
Product Support Analyst
Boston
·Last Posted: Apr 2024
$73k - $89k
$73,170 - $89,430
Product Support Analyst
San Francisco
·Last Posted: Aug 2024
$73k - $89k
$73,170 - $89,430
Customer Support Representative
Remote
·1-2 Years Experience
·Last Posted: Jan 2024
$62k - $95k
$62,000 - $95,000
Customer Support Representative
Remote
·1-2 Years Experience
·Last Posted: Nov 2024
$68k - $83k
$68,000 - $83,000
Applications Support Analyst
Toronto
·2-3 Years Experience
·Last Posted: Aug 2024
$64k - $106k
$64,000 - $106,000
Collections Specialist
United States
·2-3 Years Experience
·Last Posted: Aug 2024
$47k - $72k
$47,000 - $72,000
Dispute Specialist
San Francisco
·1+ Years Experience
·Last Posted: May 2024
$74k - $93k
$74,000 - $92,500
Support Specialist
Austin
·3+ Years Experience
·Last Posted: Mar 2024
$60k - $85k
$60,000 - $85,000
Product Support Specialist
San Francisco
·Last Posted: Feb 2024
$77k - $88k
$76,600 - $87,500
Customer Success Technician
Remote
·4+ Years Experience
·Last Posted: Jun 2024
$85k
$85,000
Senior Customer Support Representative - Resware
Remote
·3+ Years Experience
·Last Posted: Mar 2024
$80k - $85k
$80,000 - $85,000
Product Support Analyst
Remote
·4+ Years Experience
·Last Posted: Mar 2024
$75k - $85k
$75,000 - $85,000
Product Support Analyst
United States
·4+ Years Experience
·Last Posted: Mar 2024
$75k - $85k
$75,000 - $85,000
Help Desk Support Analyst - PST
Portland
·4+ Years Experience
·Last Posted: Apr 2024
$75k - $85k
$75,000 - $85,000
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 130 Data Points | $47,000 | $51,500 | $56,000 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 313 Data Points | $55,750 | $62,875 | $70,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Large 65 Data Points | $68,625 | $76,813 | $85,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Medium 49 Data Points | $75,000 | $92,250 | $109,500 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 1 Data Point | $55,250 | $65,000 | $74,750 | |
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact. | Insufficient 1 Data Point | $65,000 | $67,500 | $70,000 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Large 67 Data Points | $81,500 | $97,750 | $114,000 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Medium 30 Data Points | $110,000 | $122,500 | $135,000 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Medium 26 Data Points | $145,000 | $172,238 | $199,475 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 7 Data Points | $221,000 | $251,000 | $281,000 |
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