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Datasets
Customer Support
IC2 - Developing
Salary Range
Low
$55,750
11%
Mid
$62,875
11%
High
$70,000
Data Points
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Technical Support Analyst
Sydney
N/A
N/A
Technical Support Analyst
Brisbane
N/A
N/A
Technical Support Analyst
Commonwealth of Australia
N/A
N/A
Technical Support Analyst
Ann Arbor
N/A
N/A
Order Management & Billing Advisor (Japanese & Chinese Speaking)
Malaysia
·2-3 Years Experience
N/A
N/A
Customer Care Librarian
Ann Arbor
·1+ Years Experience
N/A
N/A
Customer Care Advisor - IP
Chennai
·2+ Years Experience
N/A
N/A
Customer Care Advisor - IP
Republic of India
·2+ Years Experience
N/A
N/A
Customer Service Representative (Aftersales)
Republic of India
·3-5 Years Experience
N/A
N/A
Customer Service Representative (Aftersales)
Remote
·3-5 Years Experience
N/A
N/A
Customer Care Specialist France
Kingdom of the Netherlands
N/A
N/A
Customer Care Specialist (Dutch)
Kingdom of the Netherlands
N/A
N/A
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 129 Data Points | $47,250 | $51,825 | $56,400 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 315 Data Points | $55,750 | $62,875 | $70,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Large 65 Data Points | $68,625 | $76,813 | $85,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Medium 49 Data Points | $75,000 | $92,250 | $109,500 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 1 Data Point | $55,250 | $65,000 | $74,750 | |
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact. | Insufficient 1 Data Point | $65,000 | $67,500 | $70,000 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Large 67 Data Points | $81,500 | $97,750 | $114,000 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Medium 30 Data Points | $110,000 | $122,500 | $135,000 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Medium 27 Data Points | $145,000 | $172,500 | $200,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 7 Data Points | $221,000 | $251,000 | $281,000 |
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