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Datasets
Customer Support
IC2 - Developing
Salary Range
Low
$59,500
8%
Mid
$64,750
8%
High
$70,000
Data Points
Sort By
Customer Support Associate
Remote
·2+ Years Experience
·Last Posted: Aug 2024
$134k - $142k
$134,000 - $142,000
Customer Support Associate, Technical/API
Remote
·2+ Years Experience
·Last Posted: May 2025
$134k - $142k
$134,000 - $142,000
Technical Support Specialist - West Coast
Remote
·2+ Years Experience
·Last Posted: Jan 2025
$110k - $135k
$110,000 - $135,000
End User Support Specialist
New York City
·1-2 Years Experience
·Last Posted: Jun 2024
$80k - $135k
$80,000 - $135,000
Digital Customer Engagement Specialist
Remote
·Last Posted: Jan 2025
$63k - $134k
$62,700 - $134,400
Analyst II, Customer Servicing
Remote
·2-4 Years Experience
·Last Posted: Jul 2024
$105k - $132k
$105,300 - $131,600
Analyst II, Customer Servicing
Remote
·2-4 Years Experience
·Last Posted: Jul 2024
$105k - $132k
$105,300 - $131,600
Language Enabled Analyst - Spanish
Arlington
·Last Posted: May 2025
$100k - $130k
$100,000 - $130,000
End-User Support Specialist
San Francisco
·Last Posted: Jul 2024
$70k - $130k
$70,000 - $130,000
Customer Experience Specialist
New York City
·2+ Years Experience
·Last Posted: Nov 2024
$100k - $125k
$100,000 - $125,000
Descartes Application Support Specialist
Durham
·2+ Years Experience
·Last Posted: Jan 2025
$115k
$115,003
Technical Support
New York
·Last Posted: Aug 2024
$80k - $115k
$80,000 - $115,000
Technical Support
San Francisco
$80k - $115k
$80,000 - $115,000
Client Solutions Consultant
New York City
·2-4 Years Experience
·Last Posted: Feb 2025
$72k - $108k
$72,000 - $108,000
Technical Support Specialist
Remote
·3+ Years Experience
·Last Posted: Aug 2024
$73k - $107k
$72,500 - $107,000
Product Support Specialist
Miami
·3-5 Years Experience
·Last Posted: Jul 2024
$95k - $105k
$95,000 - $105,000
Product Support Specialist
Austin
·3-5 Years Experience
·Last Posted: Jul 2024
$95k - $105k
$95,000 - $105,000
Product Support Specialist
Seattle
·3-5 Years Experience
·Last Posted: Jul 2024
$95k - $105k
$95,000 - $105,000
Product Support Specialist
Canada
·3-5 Years Experience
·Last Posted: Jul 2024
$95k - $105k
$95,000 - $105,000
Product Support Specialist
United States
·3-5 Years Experience
·Last Posted: Jul 2024
$95k - $105k
$95,000 - $105,000
Product Support Specialist
Remote
·3-5 Years Experience
·Last Posted: Jul 2024
$95k - $105k
$95,000 - $105,000
Service Specialist
Remote
·3+ Years Experience
·Last Posted: Jun 2025
$70k - $105k
$69,900 - $104,900
Customer Support Technical Representative - Extended Services
Remote
·Last Posted: Feb 2025
$77k - $104k
$77,000 - $104,000
Customer Support Technical Representative - Core
Remote
·Last Posted: Nov 2024
$77k - $104k
$77,000 - $104,000
Customer Support Service Representative
Remote
·2+ Years Experience
·Last Posted: Dec 2024
$56k - $76k
$56,000 - $76,000
Technical Support Representative, APAC (Remote)
Commonwealth of Australia
·2+ Years Experience
·Last Posted: Jan 2025
$91k - $113k
$91,400 - $112,900
Technical Support Representative (Remote)
United States
·2+ Years Experience
·Last Posted: Sep 2024
$72k - $89k
$72,250 - $89,250
Client Services Associate - Corporate
Remote
·Last Posted: May 2025
$90k - $100k
$90,000 - $100,000
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Large 94 Data Points | $49,500 | $52,250 | $55,000 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 278 Data Points | $59,500 | $64,750 | $70,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Large 72 Data Points | $65,650 | $72,825 | $80,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Medium 36 Data Points | $90,000 | $100,578 | $111,155 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 2 Data Points | $103,700 | $115,225 | $126,750 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Medium 48 Data Points | $75,000 | $87,500 | $100,000 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Small 25 Data Points | $109,000 | $129,500 | $150,000 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Small 17 Data Points | $153,375 | $176,688 | $200,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 6 Data Points | $215,000 | $243,750 | $272,500 |
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