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Datasets
Customer Support
IC2 - Developing
Salary Range
Low
$60,000
8%
Mid
$65,000
8%
High
$70,000
Data Points
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Partner Support Associate
Salt Lake City
·Last Posted: Oct 2024
$65k - $75k
$65,000 - $75,000
Partner Support Associate
New York City
·Last Posted: Oct 2024
$65k - $75k
$65,000 - $75,000
Partner Support Associate
Salt Lake City
·Last Posted: Oct 2024
$65k - $75k
$65,000 - $75,000
Partner Support Associate
New York City
·Last Posted: Oct 2024
$65k - $75k
$65,000 - $75,000
Senior Help Desk Associate (Hybrid)
New York City
·2+ Years Experience
·Last Posted: Nov 2024
$65k - $75k
$65,000 - $75,000
Customer Support Specialist
Remote
·Last Posted: Nov 2024
$65k - $75k
$65,000 - $75,000
Technical Support Analyst
Remote
·Last Posted: Apr 2025
$65k - $75k
$65,000 - $75,000
EverPro - Tier 2 Technical Support
Remote
·2+ Years Experience
·Last Posted: May 2025
$60k - $75k
$60,000 - $75,000
Customer Service Contact Center Representative
San Jose
·3+ Years Experience
·Last Posted: Nov 2024
$60k - $75k
$60,000 - $75,000
Chargeback and Payment Disputes Specialist
New York
·1+ Years Experience
·Last Posted: Dec 2024
$60k - $75k
$60,000 - $75,000
Customer Support Specialist
New York City
·1+ Years Experience
·Last Posted: Oct 2024
$60k - $75k
$60,000 - $75,000
Technical Customer Support Specialist (remote US only)
United States
·Last Posted: Apr 2025
$60k - $75k
$60,000 - $75,000
Tier 2 Customer Support Analyst
Remote
·Last Posted: Mar 2025
$65k - $73k
$65,000 - $72,500
QuickBooks Support Specialist
Remote
·1-3 Years Experience
·Last Posted: Apr 2025
$65k - $70k
$65,000 - $70,000
Trust & Safety Case Manager
Remote
·1+ Years Experience
·Last Posted: Mar 2025
$65k - $70k
$65,000 - $70,000
Associate, Customer and Product Support
Remote
·1-2 Years Experience
·Last Posted: Apr 2025
$65k - $70k
$65,000 - $70,000
Customer Experience Specialist
Remote
·Last Posted: Nov 2024
$60k - $70k
$60,000 - $70,000
User Support Advocate - Tier 2
Oregon
·2+ Years Experience
·Last Posted: May 2025
$60k - $70k
$60,000 - $70,000
Client Support Associate
Remote
·2+ Years Experience
·Last Posted: Mar 2025
$60k - $70k
$60,000 - $70,000
Enterprise Support Specialist
Remote
·1+ Years Experience
·Last Posted: Aug 2025
$53k - $70k
$53,000 - $70,000
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Large 64 Data Points | $49,750 | $52,375 | $55,000 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 201 Data Points | $60,000 | $65,000 | $70,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Large 53 Data Points | $69,000 | $76,000 | $83,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Small 25 Data Points | $100,000 | $110,000 | $120,000 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 2 Data Points | $103,700 | $115,225 | $126,750 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Medium 29 Data Points | $79,050 | $90,775 | $102,500 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Small 15 Data Points | $108,000 | $134,000 | $160,000 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Small 14 Data Points | $170,000 | $185,000 | $200,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Insufficient 5 Data Points | $210,000 | $240,000 | $270,000 |
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