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Datasets
Customer Support
IC2 - Developing
Salary Range
Low
$55,500
12%
Mid
$62,750
12%
High
$70,000
Data Points
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End User Support Specialist
New York City
·1-2 Years Experience
·Last Posted: Jun 2024
$80k - $135k
$80,000 - $135,000
Analyst II, Customer Servicing
Remote
·2-4 Years Experience
·Last Posted: Jul 2024
$105k - $132k
$105,300 - $131,600
Analyst II, Customer Servicing
Remote
·2-4 Years Experience
·Last Posted: Jul 2024
$105k - $132k
$105,300 - $131,600
End-User Support Specialist
San Francisco
·Last Posted: Jul 2024
$70k - $130k
$70,000 - $130,000
Customer Experience Specialist
New York City
·2+ Years Experience
·Last Posted: Nov 2024
$100k - $125k
$100,000 - $125,000
Client Solutions Manager, Mid-Market
New York City
·2+ Years Experience
·Last Posted: Jan 2024
$60k - $124k
$59,850 - $123,500
Customer Experience Associate (SF/NYC/Remote)
San Francisco
·2+ Years Experience
·Last Posted: Jan 2024
$80k - $120k
$80,000 - $120,000
Customer Support Associate
Remote
·2+ Years Experience
·Last Posted: Aug 2024
$134k - $142k
$134,000 - $142,000
Customer Support Specialist
Remote
·2+ Years Experience
·Last Posted: Apr 2024
$67k - $93k
$67,000 - $93,000
Technical Support
New York
·Last Posted: Aug 2024
$80k - $115k
$80,000 - $115,000
Technical Support
San Francisco
$80k - $115k
$80,000 - $115,000
Technical Support Specialist
Remote
·3+ Years Experience
·Last Posted: Aug 2024
$73k - $107k
$72,500 - $107,000
Product Support Specialist
Miami
·3-5 Years Experience
·Last Posted: Jul 2024
$95k - $105k
$95,000 - $105,000
Product Support Specialist
Austin
·3-5 Years Experience
·Last Posted: Jul 2024
$95k - $105k
$95,000 - $105,000
Product Support Specialist
Seattle
·3-5 Years Experience
·Last Posted: Jul 2024
$95k - $105k
$95,000 - $105,000
Product Support Specialist
Canada
·3-5 Years Experience
·Last Posted: Jul 2024
$95k - $105k
$95,000 - $105,000
Product Support Specialist
United States
·3-5 Years Experience
·Last Posted: Jul 2024
$95k - $105k
$95,000 - $105,000
Product Support Specialist
Remote
·3-5 Years Experience
·Last Posted: Jul 2024
$95k - $105k
$95,000 - $105,000
Technical Support Representative, APAC (Remote)
Commonwealth of Australia
·2+ Years Experience
$91k - $113k
$91,400 - $112,900
Technical Support Representative (Remote)
United States
·2+ Years Experience
·Last Posted: Sep 2024
$72k - $89k
$72,250 - $89,250
Technical Support Representative, Spain (Remote)
Kingdom of Spain
·2+ Years Experience
N/A
N/A
Collections Specialist
Atlanta
·3+ Years Experience
·Last Posted: Mar 2024
$67k - $101k
$67,350 - $101,025
Client Solutions - Associate
New York City
·2+ Years Experience
·Last Posted: Mar 2024
$80k - $100k
$80,000 - $100,000
Client Operations Support - Analyst/Associate
New York City
·1+ Years Experience
·Last Posted: Jun 2024
$70k - $100k
$70,000 - $100,000
Global Platform Support - Analyst
New York City
·2+ Years Experience
·Last Posted: Apr 2024
$60k - $100k
$60,000 - $100,000
Service Specialist
New York
·3+ Years Experience
·Last Posted: Feb 2024
$70k - $105k
$69,900 - $104,900
H2 Service Specialist
Memphis
·3+ Years Experience
·Last Posted: Dec 2023
$63k - $94k
$62,700 - $94,050
Customer Experience Representative
San Francisco
·3+ Years Experience
·Last Posted: Jul 2024
$81k - $99k
$81,000 - $99,000
Customer Service and Sales Support Representative
San Jose
·3+ Years Experience
·Last Posted: Jan 2024
$84k - $121k
$84,000 - $121,000
Customer Service Contact Center Representative
San Jose
·3+ Years Experience
·Last Posted: Nov 2024
$60k - $75k
$60,000 - $75,000
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 129 Data Points | $47,250 | $51,825 | $56,400 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 312 Data Points | $55,500 | $62,750 | $70,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Large 65 Data Points | $68,625 | $76,813 | $85,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Medium 49 Data Points | $75,000 | $92,250 | $109,500 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 1 Data Point | $55,250 | $65,000 | $74,750 | |
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact. | Insufficient 1 Data Point | $65,000 | $67,500 | $70,000 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Large 67 Data Points | $81,500 | $97,750 | $114,000 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Medium 30 Data Points | $110,000 | $122,500 | $135,000 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Medium 26 Data Points | $145,000 | $172,238 | $199,475 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 7 Data Points | $221,000 | $251,000 | $281,000 |
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