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Datasets
Customer Support
IC2 - Developing
Salary Range
Low
$60,000
8%
Mid
$65,000
8%
High
$70,000
Data Points
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Technical Support and Customer Assurance Apprentice
Republic of France
·2+ Years Experience
N/A
N/A
HP Federal-Field Technical Support
Indiana
·1+ Years Experience
N/A
N/A
HP Federal-Field Technical Support
Republic of India
·1+ Years Experience
N/A
N/A
HP Federal-Field Technical Support
United States
·1+ Years Experience
N/A
N/A
Field Technical Support Representative - Richardson, TX
United States
·1+ Years Experience
N/A
N/A
Field Technical Support Representative
United States
·1+ Years Experience
N/A
N/A
Field Technical Support Representative - Richardson, TX
Texas
·1+ Years Experience
N/A
N/A
Field Technical Support Representative
South Carolina
·1+ Years Experience
N/A
N/A
Field Technical Support Representative
Canada
·2-4 Years Experience
N/A
N/A
Field Technical Support Representative
Canada
·2-4 Years Experience
N/A
N/A
Field Technical Support Representative
Hawaii
·1+ Years Experience
N/A
N/A
Field Technical Support Representative
United States
·1+ Years Experience
N/A
N/A
Field Technical Support Representative
Wisconsin
·3-5 Years Experience
N/A
N/A
Field Technical Support Representative
United States
·3-5 Years Experience
N/A
N/A
Field Technical Support Consultant
Republic of Colombia
·1-2 Years Experience
N/A
N/A
Customer Support Representative
Mexico
·2-4 Years Experience
N/A
N/A
Customer Support Representative
Tlaquepaque
·2-4 Years Experience
N/A
N/A
Customer Service Representative
Mexico
·2-4 Years Experience
N/A
N/A
Customer Service Representative
Tlaquepaque
·2-4 Years Experience
N/A
N/A
Customer Engagement Center Agent with German and English language
Republic of Bulgaria
·2+ Years Experience
N/A
N/A
Customer Engagement Center Agent with German and English language
Sofia
·2+ Years Experience
N/A
N/A
Technical Support Analyst - L1 (PX)
Republic of India
N/A
N/A
Technical Support Analyst - L1 (PX)
Hyderabad
N/A
N/A
Technical Support Analyst - L2
Hyderabad
N/A
N/A
Technical Support Analyst - L2
Republic of India
N/A
N/A
Digital Customer Experience Associate
Republic of India
N/A
N/A
Digital Customer Experience Associate
Hyderabad
N/A
N/A
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 107 Data Points | $49,500 | $53,525 | $57,550 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 303 Data Points | $60,000 | $65,000 | $70,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Large 71 Data Points | $67,000 | $73,500 | $80,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Medium 41 Data Points | $88,500 | $100,328 | $112,155 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 2 Data Points | $72,625 | $82,500 | $92,375 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Large 59 Data Points | $78,100 | $91,425 | $104,750 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Small 25 Data Points | $108,000 | $122,750 | $137,500 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Small 18 Data Points | $147,050 | $173,525 | $200,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 8 Data Points | $220,500 | $249,250 | $278,000 |
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