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Datasets
Customer Support
IC2 - Developing
Salary Range
Low
$60,000
8%
Mid
$65,000
8%
High
$70,000
Data Points
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Collections Specialist
San Francisco
·Last Posted: Feb 2025
$67k - $83k
$66,630 - $83,290
Collections Specialist
San Francisco
N/A
N/A
Customer Support Representative
Remote
·1-2 Years Experience
·Last Posted: Nov 2024
$68k - $83k
$68,000 - $83,000
Customer Care & Operations Associate
Seattle
·Last Posted: Aug 2024
$65k - $85k
$65,000 - $85,000
Customer Support & Integration Associate
Seattle
·Last Posted: Oct 2024
$65k - $80k
$65,000 - $80,000
Customer Support Associate
New York City
·2+ Years Experience
·Last Posted: Jan 2025
$59k - $82k
$58,500 - $82,000
Merchant Support Specialist - 2nd Shift
Remote
·2+ Years Experience
·Last Posted: Dec 2024
$54k - $81k
$54,000 - $81,000
Customer Engagement Specialist, Billing
Remote
·Last Posted: Aug 2024
$80k
$80,000
Client Services Associate
New York City
·2-3 Years Experience
·Last Posted: Jan 2025
$75k - $85k
$75,000 - $85,000
Client Services Associate
New York City
·2-3 Years Experience
$70k - $75k
$70,000 - $75,000
Bilingual Support Engineer
Canada
·4+ Years Experience
·Last Posted: Dec 2024
$60k - $80k
$60,000 - $80,000
L1 Support Engineer
Remote
N/A
N/A
Bilingual Support Engineer
Canada
·4+ Years Experience
·Last Posted: Dec 2024
$60k - $80k
$60,000 - $80,000
L1 Support Engineer
Remote
N/A
N/A
Customer Support Representative & Collections Specialist
Seattle
·2-3 Years Experience
·Last Posted: Oct 2024
$50k - $80k
$50,000 - $80,000
Customer Support Representative & Collections Specialist
Remote
·2-3 Years Experience
·Last Posted: Sep 2024
$50k - $80k
$50,000 - $80,000
Helpdesk Analyst
Washington
·Last Posted: Jun 2024
$52k - $80k
$52,400 - $79,600
Associate Technical Support Engineer I
Austin
·2-3 Years Experience
·Last Posted: Oct 2024
$73k - $92k
$73,000 - $91,500
Associate Technical Support Engineer
Chicago
·2-3 Years Experience
·Last Posted: Oct 2024
$73k - $92k
$73,000 - $91,500
Associate Technical Support Engineer
Chicago
·2+ Years Experience
·Last Posted: Mar 2025
$63k - $78k
$62,500 - $78,000
Associate Technical Support Engineer
Chicago
·2-3 Years Experience
·Last Posted: Apr 2025
$63k - $78k
$62,500 - $78,000
Associate Technical Support Engineer
Austin
·2-3 Years Experience
·Last Posted: Apr 2025
$63k - $78k
$62,500 - $78,000
Collections Specialist
Austin
·2+ Years Experience
·Last Posted: Jun 2024
$54k - $67k
$53,500 - $67,000
Billing Support Specialist
Chicago
·3+ Years Experience
·Last Posted: Jun 2024
$47k - $59k
$47,000 - $58,500
Product Support Specialist
Austin
·1+ Years Experience
·Last Posted: Oct 2024
$44k - $55k
$44,000 - $55,000
Technical Support Analyst - Pacific Standard Time
Calgary
·Last Posted: Feb 2025
$66k - $83k
$66,200 - $82,700
Technical Support Analyst
Toronto
·Last Posted: Jan 2025
$58k - $72k
$57,700 - $72,100
Client Support Specialist, OR (US Eastern Time Zone, Remote)
Remote
·2+ Years Experience
·Last Posted: Mar 2025
$63k - $78k
$63,000 - $78,000
Client Support Specialist, iQueue for Operating Rooms (US Mountain or Central Time Zone, Remote)
Remote
·2+ Years Experience
·Last Posted: Oct 2024
$60k - $75k
$60,000 - $75,000
Customer Support Associate
United States
·Last Posted: May 2024
$48k - $78k
$48,300 - $78,100
Customer Support Associate
United States
·Last Posted: Jun 2024
$46k - $75k
$46,200 - $74,800
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 106 Data Points | $49,750 | $53,000 | $56,250 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 305 Data Points | $60,000 | $65,000 | $70,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Large 78 Data Points | $67,813 | $74,406 | $81,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Medium 41 Data Points | $90,000 | $101,000 | $112,000 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 2 Data Points | $103,700 | $115,225 | $126,750 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Large 57 Data Points | $77,500 | $88,750 | $100,000 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Medium 26 Data Points | $108,000 | $124,000 | $140,000 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Small 19 Data Points | $158,942 | $179,471 | $200,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 8 Data Points | $220,500 | $249,250 | $278,000 |
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