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Datasets
Customer Support
IC2 - Developing
Salary Range
Low
$60,000
8%
Mid
$65,000
8%
High
$70,000
Data Points
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Bilingual Support Engineer
Canada
·4+ Years Experience
·Last Posted: Dec 2024
$60k - $80k
$60,000 - $80,000
L1 Support Engineer (Bi-Lingual, English/Portuguese)
Remote
N/A
N/A
Bilingual Support Engineer
Canada
·4+ Years Experience
·Last Posted: Dec 2024
$60k - $80k
$60,000 - $80,000
L1 Support Engineer (Bi-Lingual, English/Portuguese)
Remote
N/A
N/A
Customer Support Representative & Collections Specialist
Seattle
·2-3 Years Experience
·Last Posted: Oct 2024
$50k - $80k
$50,000 - $80,000
Customer Support Representative & Collections Specialist
Remote
·2-3 Years Experience
·Last Posted: Sep 2024
$50k - $80k
$50,000 - $80,000
Helpdesk Analyst
Washington
·Last Posted: Jun 2024
$52k - $80k
$52,400 - $79,600
Associate Technical Support Engineer I
Austin
·2-3 Years Experience
·Last Posted: Oct 2024
$73k - $92k
$73,000 - $91,500
Associate Technical Support Engineer
Chicago
·2-3 Years Experience
·Last Posted: Oct 2024
$73k - $92k
$73,000 - $91,500
Associate Technical Support Engineer
Chicago
·2+ Years Experience
·Last Posted: Mar 2025
$63k - $78k
$62,500 - $78,000
Associate Technical Support Engineer
Chicago
·2-3 Years Experience
·Last Posted: Mar 2025
$63k - $78k
$62,500 - $78,000
Associate Technical Support Engineer
Austin
·2-3 Years Experience
·Last Posted: Mar 2025
$63k - $78k
$62,500 - $78,000
Collections Specialist
Austin
·2+ Years Experience
·Last Posted: Jun 2024
$54k - $67k
$53,500 - $67,000
Billing Support Specialist
Chicago
·3+ Years Experience
·Last Posted: Jun 2024
$47k - $59k
$47,000 - $58,500
Product Support Specialist
Austin
·1+ Years Experience
·Last Posted: Oct 2024
$44k - $55k
$44,000 - $55,000
Technical Support Analyst - Pacific Standard Time
Calgary
·Last Posted: Feb 2025
$66k - $83k
$66,200 - $82,700
Technical Support Analyst
Toronto
·Last Posted: Jan 2025
$58k - $72k
$57,700 - $72,100
Client Support Specialist, OR (US Eastern Time Zone, Remote)
Remote
·2+ Years Experience
·Last Posted: Mar 2025
$63k - $78k
$63,000 - $78,000
Client Support Specialist, iQueue for Operating Rooms (US Mountain or Central Time Zone, Remote)
Remote
·2+ Years Experience
·Last Posted: Oct 2024
$60k - $75k
$60,000 - $75,000
Customer Support Associate
United States
·Last Posted: May 2024
$48k - $78k
$48,300 - $78,100
Customer Support Associate
United States
·Last Posted: Jun 2024
$46k - $75k
$46,200 - $74,800
Customer Support Associate
United States
·Last Posted: May 2024
$48k - $78k
$48,300 - $78,100
Customer Support Associate
United States
·Last Posted: Jun 2024
$46k - $75k
$46,200 - $74,800
Client Solutions Associate - Boston, MA (June 2025)
United States
·Last Posted: Nov 2024
$70k - $76k
$70,000 - $76,000
Associate Specialist, Client Solutions
Remote
N/A
N/A
Credit Associate, Client Support
New York City
·Last Posted: Aug 2024
$44k - $75k
$43,740 - $75,258
Associate, Customer Support
Remote
·3-4 Years Experience
·Last Posted: Sep 2024
$66k - $75k
$66,000 - $75,000
Associate, Customer Support
New York City
·3-4 Years Experience
·Last Posted: Oct 2024
$66k - $75k
$66,000 - $75,000
Associate, Customer Support
Remote
·3-4 Years Experience
·Last Posted: May 2024
$66k - $75k
$66,000 - $75,000
Associate, Customer Support
San Francisco
·3-4 Years Experience
·Last Posted: Oct 2024
$66k - $75k
$66,000 - $75,000
Partner Support Associate
Salt Lake City
·Last Posted: Oct 2024
$65k - $75k
$65,000 - $75,000
Partner Support Associate
New York City
·Last Posted: Oct 2024
$65k - $75k
$65,000 - $75,000
Partner Support Associate
Salt Lake City
·Last Posted: Oct 2024
$65k - $75k
$65,000 - $75,000
Partner Support Associate
New York City
·Last Posted: Oct 2024
$65k - $75k
$65,000 - $75,000
Senior Help Desk Associate (Hybrid)
New York City
·2+ Years Experience
·Last Posted: Nov 2024
$65k - $75k
$65,000 - $75,000
Customer Support Specialist
Remote
·Last Posted: Apr 2024
$65k - $75k
$65,000 - $75,000
Customer Support Specialist
Remote
·Last Posted: Nov 2024
$65k - $75k
$65,000 - $75,000
Quality Assurance CX Specialist
New York City
·2-4 Years Experience
·Last Posted: Nov 2024
$65k - $75k
$65,000 - $75,000
Customer Experience Team Member - Off Hours
New York City
·2-4 Years Experience
·Last Posted: Mar 2025
$65k - $75k
$65,000 - $75,000
Level Comparison
Level | Sample Size | Low | Mid | High | |
---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 108 Data Points | $48,750 | $52,500 | $56,250 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 301 Data Points | $60,000 | $65,000 | $70,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Large 74 Data Points | $69,313 | $75,781 | $82,250 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Medium 43 Data Points | $90,000 | $101,155 | $112,310 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 2 Data Points | $72,625 | $82,500 | $92,375 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Large 59 Data Points | $77,800 | $90,381 | $102,961 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Small 25 Data Points | $108,000 | $122,750 | $137,500 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Small 20 Data Points | $158,184 | $179,092 | $200,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 8 Data Points | $220,500 | $249,250 | $278,000 |

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