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Datasets
Customer Support
IC3 - Proficient
Salary Range
Low
$68,625
11%
Mid
$76,813
11%
High
$85,000
Data Points
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Associate Escalation Manager- Remote
Chicago
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
Minneapolis
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
United Kingdom of Great Britain and Northern Ireland
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
Plano
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
Denver
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
Boulder
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
St. Louis
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
Atlanta
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
Cleveland
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
Milwaukee
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
Madison
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
Tampa
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Associate Escalation Manager- Remote
Dallas
·2-5 Years Experience
$85k - $117k
$84,800 - $116,600
Customer Care Administrator II - Quality
Remote
·5+ Years Experience
·Last Posted: Feb 2024
$80k - $105k
$80,000 - $105,000
Channel Partners Support (REMOTE)
Remote
·5+ Years Experience
·Last Posted: Jun 2024
$100k - $125k
$100,000 - $125,000
Customer Experience Manager - Solar
Houston
·5+ Years Experience
·Last Posted: Sep 2024
$85k - $95k
$85,000 - $95,000
Customer Care Supervisor
New Orleans
·5+ Years Experience
·Last Posted: May 2024
$65k - $70k
$65,000 - $70,000
Customer Care Agent III
New Orleans
·3+ Years Experience
N/A
N/A
Senior Support Representative (EST)
Remote
·5-8 Years Experience
$70k - $93k
$70,000 - $93,000
Senior Support Representative
Remote
·5-7 Years Experience
·Last Posted: May 2024
$70k - $93k
$70,000 - $93,000
Customer Care Manager
Remote
·2-3 Years Experience
·Last Posted: Feb 2024
$70k - $90k
$70,000 - $90,000
Senior Technical Support Specialist (Remote - US)
United States
·4+ Years Experience
·Last Posted: May 2024
$72k - $95k
$72,250 - $95,000
Senior Technical Support Specialist
United States
·4+ Years Experience
·Last Posted: Aug 2024
$65k - $85k
$65,000 - $85,000
Client Support Manager
Remote
·Last Posted: Feb 2024
$65k - $90k
$64,800 - $90,000
Tier 3 Customer Support Analyst
Remote
·3+ Years Experience
·Last Posted: May 2024
$80k - $85k
$80,000 - $85,000
Tier 3 Customer Support Analyst
Minneapolis
·3+ Years Experience
·Last Posted: May 2024
$80k - $85k
$80,000 - $85,000
Tier 2 Customer Support Analyst
Minneapolis
·Last Posted: Aug 2024
$65k - $73k
$65,000 - $72,500
Customer Care Manager
Remote
·5+ Years Experience
·Last Posted: Nov 2024
$75k - $85k
$75,000 - $85,000
Customer Care Manager
Remote
·5+ Years Experience
·Last Posted: Nov 2024
$75k - $85k
$75,000 - $85,000
Customer Experience Specialist
Remote
·Last Posted: Jul 2024
$80k
$80,000
LOS Support Specialist
Remote
·5+ Years Experience
·Last Posted: Dec 2023
$70k - $80k
$70,000 - $80,000
Customer Service Supervisor
Remote
·4+ Years Experience
·Last Posted: Nov 2024
$65k - $80k
$65,000 - $80,000
Support Experience Manager
Remote
·Last Posted: Nov 2024
$60k - $80k
$60,000 - $80,000
Support Specialist
San Francisco
·3+ Years Experience
·Last Posted: Mar 2024
$60k - $80k
$60,000 - $80,000
Support Specialist, Tier 3
San Francisco
·3+ Years Experience
·Last Posted: Jun 2024
$60k - $80k
$60,000 - $80,000
Support Specialist, Tier 3
San Francisco
·3+ Years Experience
$60k - $80k
$60,000 - $80,000
Help Desk Engineer, PSS
Pennsylvania
·Last Posted: Dec 2023
$56k - $80k
$56,000 - $80,000
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 130 Data Points | $47,000 | $51,500 | $56,000 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 315 Data Points | $55,750 | $62,875 | $70,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Large 66 Data Points | $68,625 | $76,813 | $85,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Medium 49 Data Points | $75,000 | $92,250 | $109,500 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 1 Data Point | $55,250 | $65,000 | $74,750 | |
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact. | Insufficient 1 Data Point | $65,000 | $67,500 | $70,000 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Large 68 Data Points | $79,893 | $95,946 | $112,000 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Medium 31 Data Points | $110,000 | $122,500 | $135,000 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Medium 26 Data Points | $145,000 | $172,238 | $199,475 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 7 Data Points | $221,000 | $251,000 | $281,000 |
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