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Datasets
Customer Support
IC3 - Proficient
Salary Range
Low
$65,000
12%
Mid
$73,810
12%
High
$82,620
Data Points
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Escalation Expert
Remote
·3+ Years Experience
·Last Posted: Aug 2024
$54k - $72k
$54,265 - $72,353
Agent Experience Manager
Los Angeles
·1+ Years Experience
·Last Posted: Jul 2024
$65k - $69k
$65,000 - $69,000
Agent Experience Manager
Los Angeles
·1+ Years Experience
·Last Posted: Aug 2024
$65k - $69k
$65,000 - $69,000
Agent Experience Manager
Los Angeles
·1+ Years Experience
·Last Posted: Jul 2024
$65k - $69k
$65,000 - $69,000
Claims Advocate
Phoenix
·4+ Years Experience
·Last Posted: Nov 2023
$59k - $66k
$59,000 - $65,500
Customer Support Supervisor
Remote
·4+ Years Experience
·Last Posted: Jul 2024
$55k - $65k
$55,000 - $65,000
Customer Service Supervisor (Health Insurance)
United States
·2+ Years Experience
·Last Posted: May 2024
$60k - $63k
$60,000 - $63,000
Client Support Coordinator
Remote
·5+ Years Experience
·Last Posted: Aug 2024
$55k - $61k
$55,000 - $61,000
Triage Order Quality Associate II
Madison
·5+ Years Experience
·Last Posted: Aug 2024
$35k - $56k
$35,000 - $56,000
Traveler Experience Specialist
Remote
·Last Posted: Nov 2023
$50k - $55k
$50,000 - $55,000
Specialist, Billing Company Product Support
Remote
·Last Posted: Sep 2024
$40k - $51k
$40,000 - $51,000
Specialist, Billing Company Product Support
Remote
·Last Posted: Sep 2024
$40k - $51k
$40,000 - $51,000
Member Service Executive
Georgia
·Last Posted: Nov 2024
$35k - $40k
$35,000 - $40,000
Member Service Executive
Georgia
·Last Posted: Nov 2024
$35k - $40k
$35,000 - $40,000
Member Service Executive
Atlanta
·Last Posted: Nov 2024
$27k - $37k
$27,000 - $37,000
Implementation Agent Support Specialist
Columbia
·5+ Years Experience
·Last Posted: Sep 2024
$19k - $21k
$19,200 - $21,000
Client Support Specialist III
Rancho Cucamonga
·3+ Years Experience
·Last Posted: Mar 2024
$20k
$19,810
Client Support Specialist III
Rancho Cucamonga
·3+ Years Experience
·Last Posted: Jun 2024
$20k
$19,810
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 130 Data Points | $47,000 | $51,500 | $56,000 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 316 Data Points | $56,000 | $63,000 | $70,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Large 68 Data Points | $65,000 | $73,810 | $82,620 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Medium 49 Data Points | $75,000 | $92,250 | $109,500 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 1 Data Point | $55,250 | $65,000 | $74,750 | |
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact. | Insufficient 1 Data Point | $65,000 | $67,500 | $70,000 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Large 69 Data Points | $78,285 | $94,143 | $110,000 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Medium 33 Data Points | $110,000 | $122,818 | $135,635 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Medium 26 Data Points | $145,000 | $172,238 | $199,475 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 7 Data Points | $221,000 | $251,000 | $281,000 |
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