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Datasets
Customer Support
IC3 - Proficient
Salary Range
Low
$67,813
9%
Mid
$74,406
9%
High
$81,000
Data Points
Sort By
Escalation Expert
Remote
·3+ Years Experience
·Last Posted: Jan 2025
$56k - $75k
$56,435 - $75,247
Senior Technical Support Analyst
New York City
·2-3 Years Experience
·Last Posted: Oct 2024
$65k - $75k
$64,500 - $75,000
Customer Support Supervisor
Remote
·4+ Years Experience
·Last Posted: Jun 2024
$64k - $75k
$64,000 - $75,000
Customer Support Supervisor
Remote
·4+ Years Experience
·Last Posted: Jul 2024
$64k - $75k
$64,000 - $75,000
Client Service Analyst
New York City
·Last Posted: Apr 2025
$60k - $75k
$60,000 - $75,000
Client Solutions Associate/Specialist
New York City
·Last Posted: Sep 2024
$60k - $75k
$60,000 - $75,000
Technical Support Representative
Remote
·5+ Years Experience
·Last Posted: Feb 2025
$67k - $74k
$67,000 - $74,000
Escalation Expert
Remote
·3+ Years Experience
·Last Posted: Jan 2025
$56k - $75k
$56,435 - $75,247
Escalation Expert
Remote
·3+ Years Experience
·Last Posted: Aug 2024
$54k - $72k
$54,265 - $72,353
Agent Experience Manager
Los Angeles
·1+ Years Experience
·Last Posted: Jul 2024
$65k - $69k
$65,000 - $69,000
Agent Experience Manager
Los Angeles
·1+ Years Experience
·Last Posted: Aug 2024
$65k - $69k
$65,000 - $69,000
Agent Experience Manager
Los Angeles
·1+ Years Experience
·Last Posted: Jul 2024
$65k - $69k
$65,000 - $69,000
Customer Support Supervisor
Remote
·4+ Years Experience
·Last Posted: Jul 2024
$55k - $65k
$55,000 - $65,000
Product Support Expert (Phoenix, AZ)
Phoenix
·Last Posted: Mar 2025
$55k - $63k
$55,000 - $62,500
[ITO] (Fraud) Chargeback Specialist - US
Remote
·Last Posted: Feb 2025
$62k
$62,000
Client Support Coordinator
Remote
·5+ Years Experience
·Last Posted: Aug 2024
$55k - $61k
$55,000 - $61,000
(US) Customer Support Solutions Analyst - Financial
Remote
·Last Posted: Mar 2025
$55k - $60k
$55,000 - $60,000
Triage Order Quality Associate II
Madison
·5+ Years Experience
·Last Posted: Aug 2024
$35k - $56k
$35,000 - $56,000
Specialist, Billing Company Product Support
Remote
·Last Posted: Sep 2024
$40k - $51k
$40,000 - $51,000
Specialist, Billing Company Product Support
Remote
·Last Posted: Sep 2024
$40k - $51k
$40,000 - $51,000
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 105 Data Points | $49,750 | $53,000 | $56,250 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 300 Data Points | $60,000 | $65,000 | $70,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Large 78 Data Points | $67,813 | $74,406 | $81,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Medium 41 Data Points | $90,000 | $101,000 | $112,000 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 2 Data Points | $103,700 | $115,225 | $126,750 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Large 55 Data Points | $77,536 | $89,124 | $100,711 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Medium 26 Data Points | $108,000 | $124,000 | $140,000 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Small 19 Data Points | $158,942 | $179,471 | $200,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 6 Data Points | $215,000 | $243,750 | $272,500 |
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