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Datasets
Customer Support
IC4 - Advanced
Salary Range
Low
$94,110
9%
Mid
$103,883
9%
High
$113,655
Data Points
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Customer Experience Operations Lead
San Francisco
·2+ Years Experience
·Last Posted: Sep 2024
$98k - $115k
$98,000 - $115,000
Senior Technical Support Specialist - AutoCad Plant 3D/AutoCAD (Enterprise)
United States
·Last Posted: Sep 2024
$65k - $112k
$65,100 - $112,310
Senior Technical Support Specialist - AutoCad Plant 3D/AutoCAD (Enterprise)
United States
·Last Posted: Sep 2024
$65k - $112k
$65,100 - $112,310
Spotter Customer Support Lead
San Francisco
·5+ Years Experience
·Last Posted: May 2025
$92k - $109k
$92,000 - $109,000
Lead Customer Support Advocate (North America)
Remote
·Last Posted: Feb 2025
$96k - $107k
$96,220 - $106,912
Customer Support Lead
New York City
·Last Posted: May 2025
$90k - $100k
$90,000 - $100,000
Customer Support Lead
Seattle
·Last Posted: Apr 2025
$70k - $90k
$70,000 - $90,000
Customer Support Associate Lead (Hybrid)
Georgia
$51k - $88k
$51,000 - $88,000
Customer Support Associate Lead (Hybrid)
Remote
$51k - $88k
$51,000 - $88,000
Customer Support Associate Lead (Hybrid)
United States
$51k - $88k
$51,000 - $88,000
Customer Support Associate Lead (Hybrid)
Georgia
$51k - $88k
$51,000 - $88,000
Senior Technical Support Specialist
Remote
·7+ Years Experience
·Last Posted: Feb 2025
$70k - $85k
$70,000 - $85,000
Team Lead, LUS Customer Advocacy Actions
Nashville
·3+ Years Experience
·Last Posted: May 2025
$61k - $77k
$61,340 - $76,760
Great Start Support Team Lead
Remote
·1-2 Years Experience
·Last Posted: Aug 2024
$70k
$70,000
Sr. Customer Success Representative
Remote
·Last Posted: Jul 2024
$54k - $64k
$54,000 - $64,000
Senior Technical Support Analyst (DISCO Desk)
New York City
·3+ Years Experience
·Last Posted: May 2025
$50k - $60k
$50,000 - $60,000
Support Team Lead (Product Specialists)
Buenos Aires
·Last Posted: Mar 2025
$15k
$15,000
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Large 86 Data Points | $50,000 | $53,800 | $57,600 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 265 Data Points | $60,000 | $65,000 | $70,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Large 69 Data Points | $65,000 | $72,500 | $80,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Medium 32 Data Points | $94,110 | $103,883 | $113,655 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 2 Data Points | $103,700 | $115,225 | $126,750 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Medium 42 Data Points | $76,972 | $88,486 | $100,000 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Small 23 Data Points | $108,000 | $129,000 | $150,000 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Small 15 Data Points | $164,850 | $182,425 | $200,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 6 Data Points | $215,000 | $243,750 | $272,500 |
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