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Datasets
Customer Support
IC4 - Advanced
Salary Range
Low
$90,000
11%
Mid
$101,078
11%
High
$112,155
Data Points
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Senior Technical Support Specialist - AutoCad Plant 3D/AutoCAD (Enterprise)
United States
·Last Posted: Sep 2024
$65k - $112k
$65,100 - $112,310
Sr Community Fulfillment Specialist
Remote
·3+ Years Experience
·Last Posted: Jun 2024
$82k - $112k
$82,000 - $112,000
Lead Customer Support Advocate (North America)
Remote
·Last Posted: Feb 2025
$96k - $107k
$96,220 - $106,912
Support Lead - USA (remote)
Remote
·Last Posted: Apr 2024
$87k - $105k
$87,000 - $105,000
Senior Zendesk Support Administrator
United States
·3-5 Years Experience
·Last Posted: Apr 2024
$90k - $100k
$90,000 - $100,000
Customer Relations Specialist Lead
Redwood City
·6+ Years Experience
·Last Posted: Apr 2024
$57k - $93k
$57,000 - $93,000
Sr. Key Contacts Escalation Specialist
United States
·6+ Years Experience
·Last Posted: Jul 2024
$53k - $91k
$52,800 - $90,750
Sr. Key Contacts Escalation Specialist
United States
·6+ Years Experience
·Last Posted: Jul 2024
$53k - $91k
$52,800 - $90,750
Customer Service Lead
Seattle
·3+ Years Experience
·Last Posted: May 2024
$90k
$90,000
Customer Support Associate Lead (Hybrid)
Georgia
$51k - $88k
$51,000 - $88,000
Customer Support Associate Lead (Hybrid)
Remote
$51k - $88k
$51,000 - $88,000
Customer Support Associate Lead (Hybrid)
United States
$51k - $88k
$51,000 - $88,000
Customer Support Associate Lead (Hybrid)
Georgia
$51k - $88k
$51,000 - $88,000
Senior Technical Support Specialist
Remote
·7+ Years Experience
·Last Posted: Feb 2025
$70k - $85k
$70,000 - $85,000
(US) Customer Support Lead Solutions Analyst
Remote
·Last Posted: Jun 2024
$76k - $82k
$76,000 - $82,000
Customer Support Supervisor
Remote
·3-5 Years Experience
·Last Posted: Apr 2024
$57k - $82k
$57,400 - $82,000
Great Start Support Team Lead
Remote
·1-2 Years Experience
·Last Posted: Aug 2024
$70k
$70,000
Client Support, Senior Supervisor
Remote
·5+ Years Experience
·Last Posted: Jul 2024
$60k - $70k
$60,000 - $70,000
Sr. Customer Success Representative
Remote
·Last Posted: Jul 2024
$54k - $64k
$54,000 - $64,000
Customer Experience Team Lead (NY, NJ or FL based)
Remote
·Last Posted: Jun 2024
$62k
$62,400
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 109 Data Points | $49,500 | $53,500 | $57,500 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 301 Data Points | $60,000 | $65,000 | $70,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Large 74 Data Points | $69,313 | $75,781 | $82,250 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Medium 43 Data Points | $90,000 | $101,078 | $112,155 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 2 Data Points | $72,625 | $82,500 | $92,375 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Large 58 Data Points | $78,100 | $91,300 | $104,500 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Small 25 Data Points | $108,000 | $122,750 | $137,500 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Small 20 Data Points | $158,184 | $179,092 | $200,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 8 Data Points | $220,500 | $249,250 | $278,000 |
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