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Datasets
Customer Support
IC4 - Advanced
Salary Range
Low
$75,000
19%
Mid
$92,250
19%
High
$109,500
Data Points
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Customer Experience Supervisor, ShowingTime+
Remote
·Last Posted: Jan 2024
$69k - $110k
$68,500 - $109,500
Customer Experience Supervisor, ShowingTime+
Remote
·Last Posted: Jan 2024
$69k - $110k
$68,500 - $109,500
Support Lead - USA (remote)
Remote
·Last Posted: Apr 2024
$87k - $105k
$87,000 - $105,000
Senior Application Support Consultant - Remote
United States
·5+ Years Experience
·Last Posted: Feb 2024
$75k - $105k
$75,000 - $105,000
Senior Zendesk Support Administrator
United States
·3-5 Years Experience
·Last Posted: Apr 2024
$90k - $100k
$90,000 - $100,000
Sr. Collections Specialist - B2B Credit Card Collections
Dallas
·6+ Years Experience
·Last Posted: Dec 2023
$89k - $99k
$88,500 - $98,750
Customer Care Lead
New York City
·5+ Years Experience
·Last Posted: Jan 2024
$85k - $95k
$85,000 - $95,000
Customer Relations Specialist Lead
Redwood City
·6+ Years Experience
·Last Posted: Apr 2024
$57k - $93k
$57,000 - $93,000
Sr. Key Contacts Escalation Specialist
United States
·6+ Years Experience
·Last Posted: Jul 2024
$53k - $91k
$52,800 - $90,750
Sr. Key Contacts Escalation Specialist
United States
·6+ Years Experience
·Last Posted: Jul 2024
$53k - $91k
$52,800 - $90,750
Customer Service Lead
Seattle
·3+ Years Experience
·Last Posted: May 2024
$90k
$90,000
Lead, Customer Support
United States
·2+ Years Experience
·Last Posted: Jan 2024
$59k - $89k
$59,000 - $89,000
Customer Support Associate Lead (Hybrid)
Georgia
$51k - $88k
$51,000 - $88,000
Customer Support Associate Lead (Hybrid)
Remote
$51k - $88k
$51,000 - $88,000
Customer Support Associate Lead (Hybrid)
United States
$51k - $88k
$51,000 - $88,000
Customer Support Associate Lead (Hybrid)
Georgia
$51k - $88k
$51,000 - $88,000
(US) Customer Support Lead Solutions Analyst
Remote
·Last Posted: Jun 2024
$76k - $82k
$76,000 - $82,000
Customer Support Supervisor
Remote
·3-5 Years Experience
·Last Posted: Apr 2024
$57k - $82k
$57,400 - $82,000
Support Lead
United States
·5+ Years Experience
·Last Posted: Jan 2024
$60k - $80k
$60,000 - $80,000
Support Lead and Evangelist
United States
·5+ Years Experience
·Last Posted: Dec 2023
$60k - $80k
$60,000 - $80,000
Support Lead and Evangelist
Lakewood
·5+ Years Experience
·Last Posted: Dec 2023
$60k - $80k
$60,000 - $80,000
Support Lead and Evangelist
Lakewood
·5+ Years Experience
·Last Posted: Dec 2023
$60k - $80k
$60,000 - $80,000
Support Lead and Evangelist
Lakewood
·5+ Years Experience
·Last Posted: Dec 2023
$60k - $80k
$60,000 - $80,000
Support Lead and Evangelist
Lakewood
·5+ Years Experience
·Last Posted: Dec 2023
$60k - $80k
$60,000 - $80,000
Support Lead and Evangelist
Lakewood
·5+ Years Experience
·Last Posted: Dec 2023
$60k - $80k
$60,000 - $80,000
Great Start Support Team Lead
Remote
·1-2 Years Experience
·Last Posted: Aug 2024
$70k
$70,000
Client Support, Senior Supervisor
Remote
·5+ Years Experience
·Last Posted: Jul 2024
$60k - $70k
$60,000 - $70,000
Sr. Customer Success Representative
Remote
·Last Posted: Jul 2024
$54k - $64k
$54,000 - $64,000
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 126 Data Points | $47,500 | $51,750 | $56,000 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 309 Data Points | $56,000 | $63,000 | $70,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Large 64 Data Points | $69,313 | $77,156 | $85,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Medium 45 Data Points | $75,000 | $92,250 | $109,500 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 1 Data Point | $55,250 | $65,000 | $74,750 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Large 67 Data Points | $81,500 | $97,750 | $114,000 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Medium 28 Data Points | $110,000 | $122,500 | $135,000 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Medium 26 Data Points | $145,000 | $172,238 | $199,475 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 7 Data Points | $221,000 | $251,000 | $281,000 |
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