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Datasets
Customer Support
IC4 - Advanced
Salary Range
Low
$81,450
15%
Mid
$96,225
15%
High
$111,000
Data Points
Sort By
Technical Support Team Lead
New York City
·Last Posted: Apr 2024
$118k - $155k
$118,000 - $155,000
Customer Support Lead
New York City
·3+ Years Experience
·Last Posted: Mar 2024
$105k - $140k
$105,000 - $140,000
Customer Engagement Operations Lead
United States
·4-6 Years Experience
·Last Posted: Dec 2024
$123k - $130k
$122,700 - $130,000
Customer Engagement Operations Lead
United States
·4-6 Years Experience
·Last Posted: Nov 2024
$123k - $130k
$122,700 - $130,000
Technical Support Lead
Salt Lake City
·Last Posted: Jun 2024
$104k - $130k
$104,000 - $130,000
Customer Service Lead
Redwood City
·8+ Years Experience
·Last Posted: Sep 2024
$90k - $125k
$90,000 - $125,000
Technical Escalations Engineer 2 (DBM)
San Francisco
·Last Posted: Apr 2024
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (DBM)
United States
·Last Posted: Apr 2024
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (DBM)
Denver
·Last Posted: Apr 2024
$80k - $117k
$80,000 - $117,000
Technical Escalations Engineer 2 (DBM)
United States
·Last Posted: Apr 2024
$80k - $117k
$80,000 - $117,000
Customer Experience Operations Lead
San Francisco
·2+ Years Experience
·Last Posted: Sep 2024
$98k - $115k
$98,000 - $115,000
Senior Complaint Handling Specialist
San Jose
·5+ Years Experience
·Last Posted: Jun 2024
$95k - $115k
$95,000 - $115,000
Senior Technical Support Specialist - AutoCad Plant 3D/AutoCAD (Enterprise)
United States
·Last Posted: Sep 2024
$65k - $112k
$65,100 - $112,310
Senior Technical Support Specialist - AutoCad Plant 3D/AutoCAD (Enterprise)
United States
·Last Posted: Sep 2024
$65k - $112k
$65,100 - $112,310
Sr Community Fulfillment Specialist
Remote
·3+ Years Experience
·Last Posted: Jun 2024
$82k - $112k
$82,000 - $112,000
Support Lead - USA (remote)
Remote
·Last Posted: Apr 2024
$87k - $105k
$87,000 - $105,000
Senior Application Support Consultant - Remote
United States
·5+ Years Experience
·Last Posted: Feb 2024
$75k - $105k
$75,000 - $105,000
Senior Zendesk Support Administrator
United States
·3-5 Years Experience
·Last Posted: Apr 2024
$90k - $100k
$90,000 - $100,000
Customer Relations Specialist Lead
Redwood City
·6+ Years Experience
·Last Posted: Apr 2024
$57k - $93k
$57,000 - $93,000
Sr. Key Contacts Escalation Specialist
United States
·6+ Years Experience
·Last Posted: Jul 2024
$53k - $91k
$52,800 - $90,750
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 120 Data Points | $47,500 | $51,250 | $55,000 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 298 Data Points | $60,000 | $66,000 | $72,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Large 65 Data Points | $70,000 | $80,000 | $90,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Medium 45 Data Points | $81,450 | $96,225 | $111,000 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 1 Data Point | $55,250 | $65,000 | $74,750 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Large 63 Data Points | $86,500 | $99,250 | $112,000 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Medium 28 Data Points | $110,000 | $122,500 | $135,000 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Small 22 Data Points | $145,000 | $172,500 | $200,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 7 Data Points | $221,000 | $251,000 | $281,000 |
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