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Datasets
Customer Support
M5 - Director
Salary Range
Low
$145,000
16%
Mid
$172,238
16%
High
$199,475
Data Points
Sort By
Director, Service and Operations
United States
·12+ Years Experience
·Last Posted: Apr 2024
$145k - $185k
$145,000 - $185,000
Director of Customer Support
New York City
·8+ Years Experience
·Last Posted: Dec 2023
$165k - $180k
$165,000 - $180,000
Head of Customer Support
San Francisco
·Last Posted: Jan 2024
$150k - $180k
$150,000 - $180,000
Head of Customer Support
Remote
·Last Posted: Jan 2024
$150k - $180k
$150,000 - $180,000
Head of Support (Remote Only - America/EMEA)
Remote
·Last Posted: Jun 2024
$158k - $176k
$158,184 - $175,760
Head of Customer Support
New York City
·Last Posted: Apr 2024
$105k - $175k
$105,000 - $175,000
Head of Customer Support
San Francisco
·Last Posted: Apr 2024
$105k - $175k
$105,000 - $175,000
Head of Customer Support
Denver
·Last Posted: Apr 2024
$105k - $175k
$105,000 - $175,000
Director, Product Support
United States
·10+ Years Experience
·Last Posted: Dec 2023
$140k - $168k
$140,000 - $168,000
Director, Product Support
Remote
·10+ Years Experience
·Last Posted: Dec 2023
$140k - $168k
$140,000 - $168,000
Director of Customer Support
Remote
·8+ Years Experience
·Last Posted: Jan 2024
$130k - $160k
$130,000 - $160,000
Director of Customer Care & Collections
New Orleans
·7+ Years Experience
·Last Posted: Oct 2024
$145k - $155k
$145,000 - $155,000
Director of Customer Care & Collections
Houston
·7+ Years Experience
·Last Posted: Oct 2024
$145k - $155k
$145,000 - $155,000
Director of Contact Center Operations
Houston
·6+ Years Experience
·Last Posted: Nov 2024
$130k - $150k
$130,000 - $150,000
Director of Customer Support
Remote
·Last Posted: Jun 2024
$140k
$140,000
Customer Support Manager
United States
·8+ Years Experience
·Last Posted: Jul 2024
$110k - $140k
$110,000 - $140,000
Director of Customer Support
Remote
·Last Posted: Sep 2024
$114k - $130k
$114,000 - $130,000
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Very Large 130 Data Points | $47,000 | $51,500 | $56,000 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 313 Data Points | $55,750 | $62,875 | $70,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Large 65 Data Points | $68,625 | $76,813 | $85,000 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Medium 49 Data Points | $75,000 | $92,250 | $109,500 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 1 Data Point | $55,250 | $65,000 | $74,750 | |
IC6 Advisory An authority in their field who defines and drives initiatives with long-term strategic impact. | Insufficient 1 Data Point | $65,000 | $67,500 | $70,000 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Large 67 Data Points | $81,500 | $97,750 | $114,000 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Medium 30 Data Points | $110,000 | $122,500 | $135,000 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Medium 26 Data Points | $145,000 | $172,238 | $199,475 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Small 7 Data Points | $221,000 | $251,000 | $281,000 |
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