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Customer Support
M5 - Director
Salary Range
Low
$170,000
8%
Mid
$185,000
8%
High
$200,000
Data Points
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Director, Customer Care and Technical Support
Alameda
·5+ Years Experience
·Last Posted: Mar 2025
$170k - $217k
$170,000 - $217,000
Director, Customer Support
San Francisco
·Last Posted: Jan 2025
$190k - $200k
$190,000 - $200,000
Director of Customer Support & Concierge Services
New York City
·7+ Years Experience
·Last Posted: May 2025
$180k - $200k
$180,000 - $200,000
Head of Customer Support
Remote
·Last Posted: Jan 2025
$170k - $200k
$170,000 - $200,000
Head of Support
Remote
·Last Posted: Nov 2024
$140k - $200k
$140,000 - $200,000
Director of Technical Support
San Francisco
·4+ Years Experience
·Last Posted: Mar 2025
$147k - $199k
$147,050 - $198,950
Director of Support
Remote
·8+ Years Experience
·Last Posted: May 2025
$144k - $192k
$144,000 - $192,000
Level Comparison
| Level | Sample Size | Low | Mid | High | |
|---|---|---|---|---|---|
IC1 Entry 0-1 YOE Contributes to smaller projects under detailed guidance. | Large 58 Data Points | $47,500 | $51,250 | $55,000 | |
IC2 Developing 2-4 YOE Contributes to projects under general guidance. Skills are relatively developed with room for growth. | Very Large 171 Data Points | $60,000 | $65,000 | $70,000 | |
IC3 Proficient 5-7 YOE Owns specific projects and requires minimal guidance. Skills are fully developed. | Medium 50 Data Points | $71,000 | $77,508 | $84,015 | |
IC4 Advanced 8-11 YOE Owns complex projects and drives their direction. Displays in-depth and broad skills and expertise. | Small 22 Data Points | $94,110 | $101,805 | $109,500 | |
IC5 Expert 12+ YOE A very experienced team member who leads large, high-priority projects that impact company-level goals. | Insufficient 2 Data Points | $103,700 | $115,225 | $126,750 | |
M3 Manager Directly supervises a team of individual contributors and is accountable for their results. | Medium 26 Data Points | $87,500 | $96,250 | $105,000 | |
M4 Sr. Manager Experienced people manager responsible for setting objectives, observing budgets, and tracking results. | Small 9 Data Points | $108,000 | $134,000 | $160,000 | |
M5 Director Oversees managers or leads their own department. Responsible for vision, strategy, hiring, and results. | Small 11 Data Points | $170,000 | $185,000 | $200,000 | |
M6 Sr. Director Manages senior leaders in various groups. Responsible for a business function. | Insufficient 3 Data Points | $210,000 | $240,000 | $270,000 |
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